ManageEngine ServiceDesk Plus MSP

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Enterprise-grade PSA and ITSM platform, handcrafted for modern MSPs

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Starting PriceContact Vendor
Free TrialAvailable
Free VersionYes
APINot specified
DeploymentDeployment Type
HeadquartersUnited States
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Product Overview

ManageEngine ServiceDesk Plus MSP Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP is an IT service management software specifically designed for managed service providers (MSPs). This platform enables MSPs to manage multiple clients with distinct service desks, streamline ticketing processes, and ensure efficient service delivery. It includes features such as incident management, problem resolution, asset tracking, and contract management, helping MSPs provide highquality support while maintaining client satisfaction. ServiceDesk Plus MSP also integrates with popular remote management and monitoring tools, facilitating quick issue resolution and minimizing downtime. Its robust reporting and analytics allow MSPs to monitor performance metrics, identify areas for improvement, and demonstrate value to clients. Ideal for MSPs handling multiple accounts, this software ensures service efficiency, compliance, and customer loyalty.
Company Zoho Corporation
Founded 1996
Headquarters United States
Employees 1000+

Support

24x7 Support Chat

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary On-Premise Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 17 languages available
Arabic Danish Dutch English French German Hebrew Italian Japanese Norwegian Polish Portuguese Russian Serbian Spanish Swedish Vietnamese
Industries Served 1 industry available
Managed Service Provider (MSP)
Category-Based Capabilities

ManageEngine ServiceDesk Plus MSP Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Professional Services Automation Software 29 selected features Open category ↗ ⌄
Portfolio Management Quotes/Estimates Gantt/Timeline View Activity Tracking Multiple Projects Proposal Generation Billing & Invoicing Task Management Real Time Reporting Project Management Document Management Forecasting Approval Process Control Performance Metrics Resource Management Project Planning Billable Items Tracking Collaboration Tools Task Scheduling Email Management CRM Project Time Tracking Project Tracking Client Portal Timesheet Management Progress Tracking Time & Expense Tracking Calendar Management Accounting Integration
MSP Software 29 selected features Open category ↗ ⌄

ManageEngine ServiceDesk Plus MSP helps managed service providers run client operations from a unified platform. It combines account management, automated billing, and asset tracking with dashboards showing revenue, billable hours, and technician performance. MSPs get customizable branding and scalable pricing tiers to manage multiple clients efficiently.

Help Desk Management Event Logs CRM Activity Tracking Server Monitoring Issue Management Self Service Portal Billing & Invoicing Configuration Management Dashboard Compliance Management Real Time Updates Project Management Patch Management SLA Management Remote Monitoring & Management Backup and Recovery Inventory Management Support Ticket Management Incident Management Maintenance Scheduling Policy Management Anti Virus IT Asset Tracking Task Management Real Time Analytics Performance Metrics Active Directory Integration Contract/License Management
Help Desk Software 26 selected features Open category ↗ ⌄

ManageEngine ServiceDesk Plus MSP centralizes ticketing, incident management, and problem tracking in one ITSM platform. It offers auto-assign routing, a self-service portal, and detailed reporting. IT teams get faster resolutions with customizable workflows and 24/7 support built into the service desk experience.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
Change Management Software 9 selected features Open category ↗ ⌄
Approval Workflow Training Management Task Management Audit Trail Change Planning Release Management Change Tracking Compliance Management Prioritization
CMDB Software 19 selected features Open category ↗ ⌄
Change Management Performance Monitoring Contract/License Management Device Auto Discovery API IT Asset Management Data Visualization Impact Management Service Level Agreement (SLA) Management License Management Relationship Mapping Inventory Management Configuration Management Compliance Management Knowledge Base Management Workflow Management Asset Lifecycle Management Prioritization IT Asset Tracking
IT Asset Management Software 16 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics
Pricing Information

ManageEngine ServiceDesk Plus MSP Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version Yes
Payment Frequency Annual Subscription
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Frequently Asked Questions

ManageEngine ServiceDesk Plus MSP FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ManageEngine ServiceDesk Plus MSP is an IT service management software specifically designed for managed service providers (MSPs). This platform enables MSPs to manage multiple clients with distinct service desks, streamline ticketing processes, and ensure efficient service delivery. It includes features such as incident management, problem resolution, asset tracking, and contract management, helping MSPs provide highquality support while maintaining client satisfaction. ServiceDesk Plus MSP also integrates with popular remote management and monitoring tools, facilitating quick issue resolution and minimizing downtime. Its robust reporting and analytics allow MSPs to monitor performance metrics, identify areas for improvement, and demonstrate value to clients. Ideal for MSPs handling multiple accounts, this software ensures service efficiency, compliance, and customer loyalty.

  • Yes, ManageEngine ServiceDesk Plus MSP offers a free version.

  • Yes, ManageEngine ServiceDesk Plus MSP offers a free trial.

  • No, Credit Card details are not required for the ManageEngine ServiceDesk Plus MSP trial.

  • ManageEngine ServiceDesk Plus MSP supports the following payment frequencies:

    • Annual Subscription

  • No, ManageEngine ServiceDesk Plus MSP does not offer an API.

  • ManageEngine ServiceDesk Plus MSP offers support with the following options:
    • 24x7 Support , Chat

  • ManageEngine ServiceDesk Plus MSP offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • ManageEngine ServiceDesk Plus MSP supports the following languages:
    • Arabic , Danish , Dutch , English , French , German , Hebrew , Italian , Japanese , Norwegian , Polish , Portuguese , Russian , Serbian , Spanish , Swedish , Vietnamese

  • Following are the typical users of the ManageEngine ServiceDesk Plus MSP:
    • Self-Employed , Small-Business , Midsize-Business

  • ManageEngine ServiceDesk Plus MSP supports the following deployment:
    • On-Premise

  • ManageEngine ServiceDesk Plus MSP supports the following devices and operating systems:
    • Windows , Linux
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