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IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

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BOSSDesk Overview

BOSSDesk is a user-friendly software solution designed to streamline IT service management for businesses. It serves as a centralized platform for efficiently handling customer requests, incidents, and problems. With BOSSDesk, organizations can easily organize and prioritize service tickets, ensuring timely resolution and improved customer satisfaction. The software offers a self-service portal for users to submit requests independently and access solutions, reducing the burden on IT teams. BOSSDesk also includes asset management capabilities, helping companies track and optimize their IT resources. It provides essential reporting tools for performance analysis and fosters team collaboration, ultimately enhancing productivity and service quality. BOSSDesk simplifies IT service management, making it a valuable asset for businesses seeking to streamline and improve their support processes.

BOSSDesk screenshot & Video

Contact Details

  • BOSS Solutions
  • 1997
  • United States
  • 11-50

Support

  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • On-Premise
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Construction, Education Management, Financial Services, Government Administration, Hospital & Health Care, Hospitality, Retail, Transportation/Trucking/Railroad

BOSSDesk Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management
  • Activity Tracking
  • Location Tracking
  • Work Order Management
  • Audit Management
  • Contract/License Management
  • Inventory Management
  • Equipment Tracking
  • Reservations Management
  • Cost Tracking
  • Maintenance Management
  • Inventory Tracking
  • Barcoding/RFID
  • Disposal Management
  • Check-in/Check-out
  • Asset Lifecycle Management
  • Compliance Management
  • Maintenance Scheduling
  • IT Asset Tracking
  • Multi-Location
  • Depreciation Management
  • Fixed Asset Management
  • Purchase Order Management
  • GPS

BOSSDesk Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Annual Subscription
Pricing Page  

Plans & Packages

ESSENTIALS

$19 Per Month

BOSSDesk FAQ's

  • No, BOSSDesk does not offer a free version.

  • No, BOSSDesk does not offer any free trial.

  • No, Credit Card details are not required for the BOSSDesk trial.

  • BOSSDesk offers the following pricing plans & packages:

    Starting Plan:

    $19 Per Month

  • BOSSDesk supports the following payment frequencies:

    • Annual Subscription

  • Yes, BOSSDesk offers an API.

  • BOSSDesk offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • BOSSDesk offers training with the following options:
    • In-person , Webinar , Documentation

  • BOSSDesk supports the following languages:
    • English

  • Following are the typical users of the BOSSDesk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • BOSSDesk supports the following deployment:
    • Cloud Hosted , On Premises

  • BOSSDesk supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux