BOSSDesk

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IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

4.8 2 verified reviews
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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses BOSSDesk

"Teams that need a structured way to handle IT support and service requests often find BOSSDesk a practical fit. It helps organize tickets, track requests, and keep support workflows moving without things falling through the cracks. The platform works well for IT service management teams that want better visibility into daily operations. That said, smaller businesses with very basic support needs may find the setup process more involved than necessary for their scale."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

BOSSDesk Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.8 / 5
Starting Price$69 / month
Free Trial14 Days
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersUnited States
✎
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Product Overview

BOSSDesk Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About BOSSDesk

Government agencies and universities aren't usually the customers vendors highlight first, but that's exactly where BOSSDesk has built a lot of its reputation, municipalities, K12 districts, and healthcare organizations that need serious ITSM without a massive enterprise price tag attached. It's an ITIL compliant IT ticketing and help desk platform, available both cloud based and on premises, which matters for organizations like healthcare providers that still prefer keeping data behind their own infrastructure.

What's changed most recently is how deeply AI now runs through the platform. BOSSDesk AI prioritizes and sorts tickets automatically, gives technicians real time notes while they work a case, and suggests knowledge base articles before an agent even has to search for one, cutting down resolution time without adding extra steps to the workflow. It goes further than typical IT support too, extending into HR onboarding, facilities management, and asset tracking with barcode and QR code scanning, so departments outside IT end up running through the same ticketing backbone instead of managing separate systems.

  • Native integration inside Microsoft Teams, so employees submit requests and get updates without switching apps
  • ChatGPT integration powers both the knowledge base and AI driven support suggestions
  • Mobile apps for iOS and Android let field technicians update tickets and scan assets on the go
  • Pricing starts at $29 a month per paid user, with unlimited end users included on every plan
One IT director specifically praised how the platform improved asset allocation and inventory organization on top of general ease of use, backed by what they called top shelf customer support. Across government, retail, education, healthcare, hospitality, and finance, BOSSDesk positions itself as flexible enough to fit a wide range of industries without forcing any of them into a rigid, one size fits all workflow.
Company BOSS Solutions
Founded 1997
Headquarters United States
Employees 11-50

Support

Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based iPhone Android Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 8 industries available
Construction Education Management Financial Services Government Administration Hospital & Health Care Hospitality Retail Transportation/Trucking/Railroad

Why Choose BOSSDesk

Problem it Solves

  • Problem it Solves Streamlining IT Service Management For Improved Efficiency And User Satisfaction

Target Users

  • Target Users IT Support Staff
  • Target Users Service Desk Managers
  • Target Users End-users
  • Target Users HR Personnel
  • Target Users Facilities Management Teams

Core Use Case

  • Core Use Case Streamline Service Requests
  • Core Use Case Automate Ticket Management
  • Core Use Case Enhance User Communication
  • Core Use Case Track Asset Inventory
  • Core Use Case Generate Performance Reports

USP

  • USP Streamline IT Support With Intuitive And User-friendly Service Management

Pros

  • Pros Cloud-based ITSM that works equally well on mobile devices
  • Pros Built-in ITIL framework saves teams from manual process setup
  • Pros Self-service portal actually reduces repetitive ticket volume noticeably
  • Pros Asset management and help desk live under one roof
  • Pros Configurable workflows adapt without needing a developer on call
  • Pros SLA tracking keeps support teams honest and deadline-aware
  • Pros Affordable entry point compared to heavier enterprise ITSM platforms
  • Pros Government and regulated industries benefit from solid compliance support

Cons

  • Cons Mobile app experience feels noticeably limited compared to the desktop version
  • Cons Reporting tools lack the depth analytics-focused IT teams often need
  • Cons Pricing climbs faster than expected as team size and features grow
  • Cons Workflow automation struggles when handling more complex conditional logic scenarios
Editorial Buyer Guidance

Who Is BOSSDesk Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlining IT Service Management For Improved Efficiency And User Satisfaction

Target Users

  • IT Support Staff
  • Service Desk Managers
  • End-users
  • HR Personnel
  • Facilities Management Teams

Core Use Cases

  • Streamline Service Requests
  • Automate Ticket Management
  • Enhance User Communication
  • Track Asset Inventory
  • Generate Performance Reports

Unique Selling Point

Streamline IT Support With Intuitive And User-friendly Service Management

Strengths and Limitations

BOSSDesk Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Cloud-based ITSM that works equally well on mobile devices
  • Built-in ITIL framework saves teams from manual process setup
  • Self-service portal actually reduces repetitive ticket volume noticeably
  • Asset management and help desk live under one roof
  • Configurable workflows adapt without needing a developer on call
  • SLA tracking keeps support teams honest and deadline-aware
  • Affordable entry point compared to heavier enterprise ITSM platforms
  • Government and regulated industries benefit from solid compliance support
!

Cons

  • Mobile app experience feels noticeably limited compared to the desktop version
  • Reporting tools lack the depth analytics-focused IT teams often need
  • Pricing climbs faster than expected as team size and features grow
  • Workflow automation struggles when handling more complex conditional logic scenarios
Category-Based Capabilities

BOSSDesk Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄

BOSSDesk is an ITIL-based help desk and IT asset management solution available on cloud or on-premise. It handles incident, problem, and change management with a customizable Service Catalog and self-service portal. With BOSSDesk AI for ticket prioritization, teams get faster resolutions and improved service delivery.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
Asset Tracking Software 23 selected features Open category ↗ ⌄
Activity Tracking Location Tracking Work Order Management Audit Management Contract/License Management Inventory Management Equipment Tracking Reservations Management Cost Tracking Maintenance Management Inventory Tracking Barcoding/RFID Disposal Management Check-in/Check-out Asset Lifecycle Management Compliance Management Maintenance Scheduling IT Asset Tracking Multi-Location Depreciation Management Fixed Asset Management Purchase Order Management GPS
Change Management Software 9 selected features Open category ↗ ⌄
Approval Workflow Training Management Task Management Audit Trail Change Planning Release Management Change Tracking Compliance Management Prioritization
CMDB Software 19 selected features Open category ↗ ⌄
Change Management Performance Monitoring Contract/License Management Device Auto Discovery API IT Asset Management Data Visualization Impact Management Service Level Agreement (SLA) Management License Management Relationship Mapping Inventory Management Configuration Management Compliance Management Knowledge Base Management Workflow Management Asset Lifecycle Management Prioritization IT Asset Tracking
IT Asset Management Software 16 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications
IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics
Connected Applications

BOSSDesk Integrations

Integration information is displayed only when approved integration products are available on the profile.

Pricing Information

BOSSDesk Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial 14 Days
Free Version NA
Payment Frequency Annual Subscription, Monthly Subscription
Pricing Page ↗
ENTERPRISE
$69 Per Month
ESSENTIALS
$29 Per Month
PROFESSIONAL
$49 Per Month
ENTERPRISE
$69 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

BOSSDesk Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a BOSSDesk Review ↗
4.8
Based on 2 approved reviews
5 stars 75%
4 stars 25%
3 stars 0%
2 stars 0%
1 star 0%
Gary K.
Gary K. Client Services Manager

Flexible and Efficient Service Management

Migrating from a legacy on-prem solution to BoSS, and then to their SaaS platform, was smooth and seamless, allowing us to easily carry over all our data while making organizational changes. The BoSS suite is powerful, flexible, and intuitive, delivering notable process improvements. The integration and automation of service requests, along with multi-channel ticket creation, make field operations highly efficient. Technicians can update tickets in real-time from any location or device, enabling near-instant reporting. Honestly, the only limitation is that it doesn’t perform the physical work itself!

Reviewed on June, 2020
William ".
William ". I.T. Support Specialist Supervisor

Reliable and Customer-Focused Support

We’ve been using BOSS for over five years and have consistently experienced excellent customer service. The team is always quick to troubleshoot issues and incorporate feedback into software updates. Support Central’s remote access and ticket management features have been invaluable, especially in today’s COVID-19 world, ensuring timely and professional assistance. The dashboard and automated workflows make monitoring and resolving tickets efficient. The only suggestion would be to add a dedicated training and tutorial section to help technicians quickly learn new features and maximize the product’s potential.

Reviewed on June, 2020
Alternative Products

Top BOSSDesk Alternatives

Explore leading products commonly evaluated alongside BOSSDesk.

View All BOSSDesk Alternatives ↗

Supremo Remote Desktop

SysAid

TeamDynamix

Zendesk Suite

Frequently Asked Questions

BOSSDesk FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Government agencies and universities aren't usually the customers vendors highlight first, but that's exactly where BOSSDesk has built a lot of its reputation, municipalities, K12 districts, and healthcare organizations that need serious ITSM without a massive enterprise price tag attached. It's an ITIL compliant IT ticketing and help desk platform, available both cloud based and on premises, which matters for organizations like healthcare providers that still prefer keeping data behind their own infrastructure.

What's changed most recently is how deeply AI now runs through the platform. BOSSDesk AI prioritizes and sorts tickets automatically, gives technicians real time notes while they work a case, and suggests knowledge base articles before an agent even has to search for one, cutting down resolution time without adding extra steps to the workflow. It goes further than typical IT support too, extending into HR onboarding, facilities management, and asset tracking with barcode and QR code scanning, so departments outside IT end up running through the same ticketing backbone instead of managing separate systems.

  • Native integration inside Microsoft Teams, so employees submit requests and get updates without switching apps
  • ChatGPT integration powers both the knowledge base and AI driven support suggestions
  • Mobile apps for iOS and Android let field technicians update tickets and scan assets on the go
  • Pricing starts at $29 a month per paid user, with unlimited end users included on every plan
One IT director specifically praised how the platform improved asset allocation and inventory organization on top of general ease of use, backed by what they called top shelf customer support. Across government, retail, education, healthcare, hospitality, and finance, BOSSDesk positions itself as flexible enough to fit a wide range of industries without forcing any of them into a rigid, one size fits all workflow.

  • No, BOSSDesk does not offer a free version.

  • Yes, BOSSDesk offers a free trial.

  • No, Credit Card details are not required for the BOSSDesk trial.

  • BOSSDesk offers the following pricing plans & packages:

    ENTERPRISE

    $69 Per Month

    ESSENTIALS

    $29 Per Month

    PROFESSIONAL

    $49 Per Month

    ENTERPRISE

    $69 Per Month

  • BOSSDesk supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • No, BOSSDesk does not offer an API.

  • BOSSDesk can be integrated with the following applications:

    • ServiceNow , Jira , Slack , Splunk Enterprise , Zendesk Suite , Autotask PSA , PagerDuty , Microsoft Teams

  • BOSSDesk offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • BOSSDesk offers training with the following options:
    • In-person , Webinar , Documentation

  • BOSSDesk supports the following languages:
    • English

  • Following are the typical users of the BOSSDesk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • BOSSDesk supports the following deployment:
    • Cloud Hosted , On-Premise

  • BOSSDesk supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux
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