ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Design, automate, deliver, and manage critical IT and business services

Unclaimed Profile

  Write a Review Visit website  

ManageEngine ServiceDesk Plus Overview

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offering efficiency gains and freeing up time for strategic initiatives. With an integrated knowledge base, it allows for collaborative problem-solving and faster issue resolution. ManageEngine ServiceDesk Plus can adapt to your specific requirements, offering flexibility for managing various IT environments. Its mobile-friendly design ensures accessibility on the go, providing convenience and productivity. ServiceDesk Plus is a comprehensive solution that can significantly improve your IT support capabilities.

Contact Details

  • ManageEngine
  • 2002
  • United States
  • 1000+

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Arabic, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

ManageEngine ServiceDesk Plus Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

ManageEngine ServiceDesk Plus Pricing

Pricing Type

  • N/A

Preferred Currency

  • N/A

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • N/A

Zoho CRM Reviews

Write a Review

Ross E

Posted 1 day ago

General Manager

Events Services, 51 - 200 Employess

Rating

Overall Rating

  • 3.0

Quality

  • 3.0

Communication

  • 3.0

Cost

  • 3.0

Project Details

Project Cost :- $100000 to $500000

Project Status :- On Going

Share it on

“Zoho CRM is one of the best products”

  • What was the project name that you have worked with OpenXcell?

    Goodfirms

  • What did you find most impressive about Hashthink Technologies Inc

    Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

  • What did you find most impressive about Hashthink Technologies Inc

    Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

  • What did you find most impressive about Hashthink Technologies Inc

    Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

ManageEngine ServiceDesk Plus FAQ's

No, ManageEngine ServiceDesk Plus does not offer a free version.

No, ManageEngine ServiceDesk Plus does not offer any free trial.

No, Credit Card details are not required for the ManageEngine ServiceDesk Plus trial.

Yes, ManageEngine ServiceDesk Plus offers an API.

ManageEngine ServiceDesk Plus offers support with the following options:

27x7 Support , Email , Phone , Chat

ManageEngine ServiceDesk Plus offers training with the following options:

In-person , Webinar , Documentation

ManageEngine ServiceDesk Plus supports the following languages:

Arabic , Chinese (Simplified) , Chinese (Traditional) , Danish , Dutch , English , Finnish , French , German , Italian , Japanese , Norwegian (Bokmal) , Polish , Portuguese , Russian , Spanish , Swedish , Turkish

Following are the typical users of the ManageEngine ServiceDesk Plus:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

ManageEngine ServiceDesk Plus supports the following deployment:

Cloud Hosted , On Premises

ManageEngine ServiceDesk Plus supports the following mobile devices:

Web-Based , iPhone , Android , Windows , Linux