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Teamwork Desk Claim

A ticketing system designed to easily manage customer queries, saving you time and money.

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Teamwork Desk Overview

Teamwork Desk is a customer support software that excels in streamlining communication and improving team collaboration. Its central feature is the shared inbox, which allows teams to manage and respond to customer emails collectively, ensuring no query is overlooked. This tool integrates seamlessly with Teamwork's project management software, providing a holistic approach to customer service and project tracking. Teamwork Desk offers an intuitive ticketing system, enabling efficient sorting and handling of customer inquiries. The software also includes a knowledge base feature, facilitating customer self-help and reducing the volume of support requests. With insightful reporting and analytics, Teamwork Desk helps businesses understand customer needs and team performance. Its user-friendly interface and collaborative tools make it a popular choice for teams looking to enhance their customer support operations.

Teamwork Desk screenshot & Video

Contact Details

  • Vendor Name Teamwork.com
  • Founded 2007
  • Location Ireland
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Mac Mac

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Industries

Retail

Teamwork Desk Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

Teamwork Desk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Starter

$8.50 Per Month

Teamwork Desk FAQ's

  • No, Teamwork Desk does not offer a free version.

  • Yes, Teamwork Desk offers a free trial.

  • No, Credit Card details are not required for the Teamwork Desk trial.

  • Teamwork Desk offers the following pricing plans & packages:

    Starting Plan:

    $8.50 Per Month

  • Teamwork Desk supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Teamwork Desk offers an API.

  • Teamwork Desk offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Teamwork Desk offers training with the following options:
    • Webinar , Documentation

  • Teamwork Desk supports the following languages:
    • Arabic , Chinese (Simplified) , Chinese (Traditional) , Czech , Danish , Dutch , English , Finnish , French , German , Hungarian , Indonesian , Irish , Italian , Japanese , Korean , Norwegian (Bokmal) , Polish , Portuguese , Russian , Spanish , Swedish , Thai , Turkish , Ukrainian

  • Following are the typical users of the Teamwork Desk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Teamwork Desk supports the following deployment:
    • Cloud Hosted

  • Teamwork Desk supports the following devices and operating systems:
    • Web-Based , iPhone , Android