VICIdial
Claim ProfileTHE MOST POPULAR OPEN-SOURCE CONTACT CENTER SOLUTION IN THE WORLD
SoftwareWorld Editorial Review
Why SoftwareWorld Chooses VICIdial
"Call centers and outbound sales teams often turn to VICIdial because it handles high call volumes without requiring expensive licensing fees. Being open-source makes it a practical choice for businesses watching their budget. Teams managing large agent groups can monitor activity and keep calls organized across shifts. That said, smaller teams or businesses without dedicated IT support may find the initial setup and ongoing maintenance more demanding than expected."
Decision Snapshot
VICIdial Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
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Trust & Transparency
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Structured Product Information
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Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
VICIdial Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose VICIdial
Problem it Solves
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Streamlines Call Center Operations For Improved Customer Engagement And Efficiency
Target Users
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Call Center Managers
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Sales Representatives
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Customer Support Agents
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Telemarketers
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IT Administrators
Core Use Case
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Manage Outbound Calls
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Handle Inbound Calls
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Monitor Call Center Performance
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Automate Call Distribution
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Generate Detailed Reports
USP
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Streamline Your Call Center Operations With VICIdial's Powerful Solutions
Pros
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Open-source foundation means zero licensing fees for most deployments
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Handles large call center operations with thousands of simultaneous agents
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Built-in predictive dialer genuinely improves outbound campaign efficiency
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Real-time reporting dashboards give supervisors instant visibility into performance
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Supports inbound, outbound, and blended calling within one platform
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Active community forum provides surprisingly helpful troubleshooting and documentation
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Highly customizable for teams with dedicated technical or IT resources
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Integrates with third-party CRMs through APIs and native connectors
Cons
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Outdated interface makes navigation feel clunky for first-time users
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Setup and configuration demand significant technical expertise upfront
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Reporting tools lack the depth modern analytics-driven teams expect
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Cloud-hosted support options feel limited compared to self-managed flexibility
Editorial Buyer Guidance
Who Is VICIdial Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Streamlines Call Center Operations For Improved Customer Engagement And EfficiencyTarget Users
- Call Center Managers
- Sales Representatives
- Customer Support Agents
- Telemarketers
- IT Administrators
Core Use Cases
- Manage Outbound Calls
- Handle Inbound Calls
- Monitor Call Center Performance
- Automate Call Distribution
- Generate Detailed Reports
Unique Selling Point
Streamline Your Call Center Operations With VICIdial's Powerful Solutions
Strengths and Limitations
VICIdial Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Open-source foundation means zero licensing fees for most deployments
- Handles large call center operations with thousands of simultaneous agents
- Built-in predictive dialer genuinely improves outbound campaign efficiency
- Real-time reporting dashboards give supervisors instant visibility into performance
- Supports inbound, outbound, and blended calling within one platform
- Active community forum provides surprisingly helpful troubleshooting and documentation
- Highly customizable for teams with dedicated technical or IT resources
- Integrates with third-party CRMs through APIs and native connectors
!
Cons
- Outdated interface makes navigation feel clunky for first-time users
- Setup and configuration demand significant technical expertise upfront
- Reporting tools lack the depth modern analytics-driven teams expect
- Cloud-hosted support options feel limited compared to self-managed flexibility
Sponsored Products
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Sponsored placements are paid positions and do not influence VICIdial profile information, SoftwareWorld’s editorial assessment, or user reviews.
Category-Based Capabilities
VICIdial Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer
Power Dialer
Computer Telephony Integration
Preview Dialer
IVR/Voice Recognition
Automatic Call Distribution
Campaign Management
Call Scripting
Call Routing
Voice Mail
Call Recording
Call Transfer
Caller ID
Predictive Dialer
Call Center Management
Reporting/Analytics
Call Monitoring
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Predictive Dialer Software 20 selected features Open category ↗ ⌄
Lead Management
Call Monitoring
Contact Management
List Management
Campaign Management
Automatic Call Distribution
Call Scheduling
Call Routing
Predictive Dialer
Call Center Management
Real-Time Reporting
Call Transfer
Campaign Specific Caller ID
FCC Compliance
Call Reporting
Interaction Tracking
Computer Telephony Integration
Reporting/Analytics
Call Recording
FTC Compliance
Telemarketing Software 17 selected features Open category ↗ ⌄
Call Monitoring
Multi-Channel Communication
Call Logging
Campaign Management
Caller ID
CRM
Callback Scheduling
Outbound Call Center
Predictive Dialer
IVR/Voice Recognition
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Recording
Call Center Management
Lead Distribution
Automatic Call Distribution
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution
Connected Applications
VICIdial Integrations
Integration information is displayed only when approved integration products are available on the profile.
Amazon Connect
Dynamics 365
Skype
Zendesk Suite
Salesforce Sales Cloud
Slack
PostgreSQL
Zoho CRM
Zapier
Twilio
Freshdesk
SugarCRM
Asterisk
Pricing Information
VICIdial Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Verified User Feedback
Write a VICIdial Review ↗
VICIdial Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Matthew A.
Freelancer
Powerful and Reliable Calling Software
I can easily create separate IDs for each virtual agent and track all their activities, including call timestamps, recordings, login hours, and overall performance. The auto-calling feature is excellent, and manual dialing is effortless—just upload a data file and dial numbers with a single click. The software works smoothly without any issues, making it reliable and hassle-free. Overall, it’s a superb and efficient calling solution.
Reviewed on November, 2021
Panagiotis B.
CTO
Powerful, Flexible, but with a Learning Curve
After trying many open-source tools over 15 years, ViciDial is the one that truly stood out. I’ve been using it for over a decade and eventually replaced every other dialer with it. Its flexibility and capabilities are impressive—most custom or complex requirements can be handled just by adjusting settings, without writing any code. Even features that expensive dialers fail to deliver are possible here. The community is also very supportive and helpful.
Reviewed on April, 2019
Alternative Products
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Frequently Asked Questions
VICIdial FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
VICIdial is an open-source, feature-rich contact center solution. It excels in outbound, inbound, and blended call handling. Users appreciate its user-friendly web interface. Key capabilities include predictive dialing, which boosts efficiency. It also offers full recording, allowing for quality assurance. Real-time reporting provides valuable insights. Customizable call routing ensures effective call management. IVR functionality enhances customer interaction. VICIdial supports remote agents, enabling flexible work environments. It integrates easily with various CRM systems. The software is scalable, suiting businesses of different sizes. Its strong community support adds to its reliability. VICIdial aims to streamline call center operations while providing a robust set of tools for effective communication management.
- Yes, VICIdial offers a free version.
- Yes, VICIdial offers a free trial.
- No, Credit Card details are not required for the VICIdial trial.
- Yes, VICIdial offers an API.
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VICIdial can be integrated with the following applications:
- SugarCRM , Salesforce Sales Cloud , Zoho CRM , Slack , Amazon Connect , Twilio , Freshdesk , Skype , Zendesk Suite , Zapier , PostgreSQL , Asterisk , Dynamics 365 , zoho crm
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VICIdial offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
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VICIdial offers training with the following options:
- In-person , Documentation
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VICIdial supports the following languages:
- Chinese , Danish , Dutch , English , French , German , Italian , Japanese , Polish , Portuguese , Russian , Spanish , Swedish
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Following are the typical users of the VICIdial:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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VICIdial supports the following deployment:
- Cloud Hosted
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VICIdial supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Mac
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