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THE MOST POPULAR OPEN-SOURCE CONTACT CENTER SOLUTION IN THE WORLD

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VICIdial Overview

VICIdial is an open-source, feature-rich contact center solution. It excels in outbound, inbound, and blended call handling. Users appreciate its user-friendly web interface. Key capabilities include predictive dialing, which boosts efficiency. It also offers full recording, allowing for quality assurance. Real-time reporting provides valuable insights. Customizable call routing ensures effective call management. IVR functionality enhances customer interaction. VICIdial supports remote agents, enabling flexible work environments. It integrates easily with various CRM systems. The software is scalable, suiting businesses of different sizes. Its strong community support adds to its reliability. VICIdial aims to streamline call center operations while providing a robust set of tools for effective communication management.

VICIdial screenshot & Video

Contact Details

  • Vendor Name Vicidial Group
  • Founded 2007
  • Location United States
  • Employees 11-50

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Documentation Documentation

Licensing & Deployment

  • Open Source Open Source
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

Industries

Banking, Higher Education, Hospital & Health Care, Insurance, Other Industries, Political Organization, Utilities

VICIdial Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

VICIdial Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • NA
Pricing Page  

VICIdial FAQ's

  • Yes, VICIdial offers a free version.

  • Yes, VICIdial offers a free trial.

  • No, Credit Card details are not required for the VICIdial trial.

  • Yes, VICIdial offers an API.

  • VICIdial offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • VICIdial offers training with the following options:
    • In-person , Documentation

  • VICIdial supports the following languages:
    • Chinese (Traditional) , Danish , Dutch , English , French , German , Italian , Japanese , Polish , Portuguese , Russian , Spanish , Swedish

  • Following are the typical users of the VICIdial:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • VICIdial supports the following deployment:
    • Cloud Hosted

  • VICIdial supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Linux