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Talkdesk

A global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative.

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Talkdesk Overview

TalkDesk is a cloud-based call center software designed for modern customer support and sales teams. It enables handling of inbound and outbound calls with efficiency. Key features include an intuitive interface, easy call routing, and IVR (Interactive Voice Response) for effective call management. TalkDesk also offers real-time reporting and analytics, aiding in performance tracking. It supports integration with various CRM systems, streamlining customer data handling. The software provides omnichannel support, allowing communication via phone, email, chat, and social media. Customizable workflows and automated tasks help in optimizing operations. Additionally, TalkDesk ensures high-quality voice calls and offers robust security measures. It's a practical tool for businesses seeking to enhance their telephony and customer engagement capabilities.

Contact Details

  • Talkdesk
  • 2011
  • United States
  • 1000+

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Deployment Type
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English, French, German, Italian, Portuguese, Russian, Spanish

Industries

Information Technology & Services

Talkdesk Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management

Talkdesk Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • Monthly Payment

Plans & Packages

CX CLOUD ESSENTIALS

$85 Per Month

Talkdesk FAQ's

No, Talkdesk does not offer a free version.

No, Talkdesk does not offer any free trial.

No, Credit Card details are not required for the Talkdesk trial.

Talkdesk offers the following pricing plans & packages:

Starting Plan:

$85 Per Month

Talkdesk supports the following payment frequencies:

  • Monthly Payment

Yes, Talkdesk offers an API.

Talkdesk offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

Talkdesk offers training with the following options:

In-person , Webinar , Documentation

Talkdesk supports the following languages:

English , French , German , Italian , Portuguese , Russian , Spanish

Following are the typical users of the Talkdesk:

Small-Business , Midsize-Business , Large-Enterprise-Business

Talkdesk supports the following deployment:

Cloud Hosted , On Premises

Talkdesk supports the following mobile devices:

Web-Based , iPhone , Android , Windows , Linux