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A global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative.

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Talkdesk Overview

TalkDesk is a cloud-based call center software designed for modern customer support and sales teams. It enables handling of inbound and outbound calls with efficiency. Key features include an intuitive interface, easy call routing, and IVR (Interactive Voice Response) for effective call management. TalkDesk also offers real-time reporting and analytics, aiding in performance tracking. It supports integration with various CRM systems, streamlining customer data handling. The software provides omnichannel support, allowing communication via phone, email, chat, and social media. Customizable workflows and automated tasks help in optimizing operations. Additionally, TalkDesk ensures high-quality voice calls and offers robust security measures. It's a practical tool for businesses seeking to enhance their telephony and customer engagement capabilities.

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Talkdesk Screenshot & Video

Contact Details

  • Vendor Name Talkdesk
  • Founded 2011
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English, French, German, Italian, Portuguese, Russian, Spanish

Industries

Information Technology & Services

Talkdesk Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Progressive Dialer
  • Arrow Icon Power Dialer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Preview Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Campaign Management
  • Arrow Icon Call Scripting
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Call Recording
  • Arrow Icon Call Transfer
  • Arrow Icon Caller ID
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Monitoring
  • Arrow Icon Employee Scheduling
  • Arrow Icon Labor Forecasting
  • Arrow Icon Performance Metrics
  • Arrow Icon Productivity Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Agent Interface
  • Arrow Icon Call Recording
  • Arrow Icon Compliance Management
  • Arrow Icon Customer Experience Management
  • Arrow Icon Queue Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Quality Management
  • Arrow Icon Leave Tracking
  • Arrow Icon Call Monitoring
  • Arrow Icon For Call Centers
  • Arrow Icon Intraday Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Call Tagging
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon File Transfer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Recording
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Contact Management
  • Arrow Icon Scheduled Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Transcription
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Center Management
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Quality Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Recording
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Activity Dashboard
  • Arrow Icon KPI Monitoring
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Customer Surveys
  • Arrow Icon Feedback Management
  • Arrow Icon Agent Interface
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Content Generation
  • Arrow Icon Data Augmentation
  • Arrow Icon Creative Design
  • Arrow Icon Virtual Characters and Avatars
  • Arrow Icon Automated Image & Video Editing
  • Arrow Icon Natural Language Processing
  • Arrow Icon Simulation and Scenario Generation
  • Arrow Icon Personalization and Recommendation
  • Arrow Icon Prompt Engineering
  • Arrow Icon Conditional Generation
  • Arrow Icon Transfer Learning and Fine-tuning
  • Arrow Icon Adversarial Training
  • Arrow Icon Interactive and Co-Creative Systems
  • Arrow Icon Transformer Model
  • Arrow Icon API
  • Arrow Icon Code Generation
  • Arrow Icon Variation Autoencoder Models
  • Arrow Icon Foundation Model
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Lead Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon List Management
  • Arrow Icon Campaign Management
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Scheduling
  • Arrow Icon Call Routing
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Call Transfer
  • Arrow Icon Campaign Specific Caller ID
  • Arrow Icon FCC Compliance
  • Arrow Icon Call Reporting
  • Arrow Icon Interaction Tracking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Recording
  • Arrow Icon FTC Compliance
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon VoIP
  • Arrow Icon Voice Mail
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Caller ID
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Screening
  • Arrow Icon Caller ID
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon SIP Trunking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Mobile Access
  • Arrow Icon Voice Mail
  • Arrow Icon Call Tracking

Talkdesk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

CX CLOUD ESSENTIALS

$85 Per Month

Top Talkdesk Alternatives

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Talkdesk FAQs

TalkDesk is a cloud-based call center software designed for modern customer support and sales teams. It enables handling of inbound and outbound calls with efficiency. Key features include an intuitive interface, easy call routing, and IVR (Interactive Voice Response) for effective call management. TalkDesk also offers real-time reporting and analytics, aiding in performance tracking. It supports integration with various CRM systems, streamlining customer data handling. The software provides omnichannel support, allowing communication via phone, email, chat, and social media. Customizable workflows and automated tasks help in optimizing operations. Additionally, TalkDesk ensures high-quality voice calls and offers robust security measures. It's a practical tool for businesses seeking to enhance their telephony and customer engagement capabilities.

  • No, Talkdesk does not offer a free version.

  • No, Talkdesk does not offer any free trial.

  • No, Credit Card details are not required for the Talkdesk trial.

  • Talkdesk offers the following pricing plans & packages:

    CX CLOUD ESSENTIALS

    $85 Per Month

  • Talkdesk supports the following payment frequencies:

    • Monthly Payment

  • Yes, Talkdesk offers an API.

  • Talkdesk offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Talkdesk offers training with the following options:
    • In-person , Webinar , Documentation

  • Talkdesk supports the following languages:
    • English , French , German , Italian , Portuguese , Russian , Spanish

  • Following are the typical users of the Talkdesk:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Talkdesk supports the following deployment:
    • Cloud Hosted , On-Premise

  • Talkdesk supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux

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