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Leading Customer Experience (CX) AI Platform

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NICE CXone Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an interactive voice response (IVR) system for efficient self-service options. It offers workforce management tools, aiding in agent scheduling and performance tracking. The software supports customization to meet specific business needs. It also includes a quality management component, ensuring consistent service standards. NICE CXOne is designed to enhance customer engagement and support, making it suitable for businesses focused on improving their customer service experience.

NICE CXone screenshot & Video

Contact Details

  • Vendor Name NICE inContact
  • Founded 1997
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Industries

Financial Services, Government Administration, Hospital & Health Care, Hospitality, Insurance, Leisure & Travel, Other Industries, Retail, Telecommunications

NICE CXone Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

NICE CXone Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Essential Suite

$135 Per Month

NICE CXone FAQ's

  • No, NICE CXone does not offer a free version.

  • No, NICE CXone does not offer any free trial.

  • No, Credit Card details are not required for the NICE CXone trial.

  • NICE CXone offers the following pricing plans & packages:

    Starting Plan:

    $135 Per Month

  • NICE CXone supports the following payment frequencies:

    • Monthly Payment

  • Yes, NICE CXone offers an API.

  • NICE CXone offers support with the following options:
    • 27x7 Support , Phone , Chat , Knowledge Base

  • NICE CXone offers training with the following options:
    • In-person , Webinar , Documentation

  • NICE CXone supports the following languages:
    • Chinese (Simplified) , Chinese (Traditional) , English , French , German , Italian , Japanese , Korean , Portuguese , Russian , Spanish

  • Following are the typical users of the NICE CXone:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • NICE CXone supports the following deployment:
    • Cloud Hosted , Deployment Type

  • NICE CXone supports the following devices and operating systems:
    • Web-Based , Windows , Linux