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The world's most advanced Ai Contact Center

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Dialpad Ai Contact Center Overview

Dialpad Ai Contact Center is a modern communication platform designed for efficient customer service. It uses AI to transcribe calls in real-time, providing instant insights and support to agents. The software integrates voice, video, and messaging in one place, making it easier to manage customer interactions across different channels. It offers customizable call routing to ensure customers reach the right agent quickly. The platform also includes features for monitoring and coaching, helping teams improve their performance. Its analytics tools provide valuable data on call trends and agent productivity. Dialpad Ai Contact Center is cloud-based, allowing teams to work remotely with ease. It's user-friendly, making it accessible for all skill levels and suitable for various business sizes, aiming to enhance customer support and agent efficiency.

Dialpad Ai Contact Center screenshot & Video

Contact Details

  • Vendor Name Dialpad
  • Founded 2011
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Mac Mac

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Commercial Real Estate, Education Management, Health, Wellness & Fitness, Hospital & Health Care, Human Resources, Marketing & Advertising, Real Estate, Retail

Dialpad Ai Contact Center Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking
  • Churn Management
  • Engagement Tracking
  • Email Management
  • Social Media Integration
  • CRM
  • Multi-Language
  • Real Time Analytics
  • Campaign Management
  • Content Management
  • Event Triggered Actions
  • Feedback Management
  • Multi-Channel Communication
  • Customer Database
  • Surveys & Feedback
  • Customer Experience Management
  • Communication Management
  • Live Chat
  • Customer Segmentation
  • Visual Analytics
  • Customer History
  • Customer Portal
  • Sentiment Analysis

Dialpad Ai Contact Center Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
Pricing Page   Trial Page   Demo Page  

Plans & Packages

Standard

$25 Per Month

Dialpad Ai Contact Center FAQ's

  • No, Dialpad Ai Contact Center does not offer a free version.

  • Yes, Dialpad Ai Contact Center offers a free trial.

  • No, Credit Card details are not required for the Dialpad Ai Contact Center trial.

  • Dialpad Ai Contact Center offers the following pricing plans & packages:

    Starting Plan:

    $25 Per Month

  • Dialpad Ai Contact Center supports the following payment frequencies:

    • Monthly Payment

  • No, Dialpad Ai Contact Center does not offer an API.

  • Dialpad Ai Contact Center offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Dialpad Ai Contact Center offers training with the following options:
    • In-person , Documentation

  • Dialpad Ai Contact Center supports the following languages:
    • English

  • Following are the typical users of the Dialpad Ai Contact Center:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Dialpad Ai Contact Center supports the following deployment:
    • Cloud Hosted

  • Dialpad Ai Contact Center supports the following devices and operating systems:
    • Web-Based