ictcrm
✓ Verified ProfileICTCRM — Unify Customer Relationships and Call Center Operations in One Platform
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Product Overview
ictcrm Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
ictcrm Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 16 selected features Open category ↗ ⌄
ICTCRM offers advanced call center software features, including predictive dialing, IVR, call routing, and campaign management. It helps businesses and service providers efficiently manage inbound and outbound communications, improve agent productivity, and deliver better customer experiences — all within a flexible, unified platform that supports multichannel interactions. . . . .
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Contact Management
Inbound Call Center
Outbound Call Center
CRM
Multi-Channel Communication
IVR/Voice Recognition
Caller ID
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Online CRM Software 11 selected features Open category ↗ ⌄
ICTCRM is a scalable Online CRM Software that lets businesses manage their customer relationships from anywhere. With multichannel communication, lead management, and automation tools, it helps streamline operations, boost productivity, and drive sales — all through a flexible, web-based platform accessible anytime, across devices, without complex installation. . . .
Sales Trend Analysis
Calendar Management
Workflow Management
Pipeline Management
Task Management
Campaign Management
Contact Management
Collaboration Tools
Lead Management
Reporting/Analytics
Deal Management
Auto Dialer Software 12 selected features Open category ↗ ⌄
ICTCRM includes a powerful Auto Dialer Software designed to maximize outbound call efficiency. It supports predictive, preview, and power dialing, allowing businesses to connect with more leads in less time. Integrated with multichannel communication and lead management, it helps drive productivity, conversions, and sales growth effortlessly. . . . . .
Progressive Dialer
Power Dialer
Computer Telephony Integration
Preview Dialer
IVR/Voice Recognition
Campaign Management
Call Routing
Call Recording
Caller ID
Predictive Dialer
Call Center Management
Call Monitoring
Contact Center Software 6 selected features Open category ↗ ⌄
ICTCRM is a comprehensive Contact Center Software designed to streamline all customer interactions in a unified platform. It offers multichannel communication, automatic dialing, lead management, and robust reporting. ICTCRM helps contact centers boost productivity, improve service delivery, and maximize customer satisfaction while efficiently scaling operations. . . . . . .
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Auto-Dialer
Reporting/Analytics
Telemarketing Software 10 selected features Open category ↗ ⌄
ICTCRM is a powerful Telemarketing Software designed to help businesses efficiently connect with prospective customers. It combines multichannel dialing, lead management, and automation tools to maximize agent productivity and conversion rates. ICTCRM streamlines campaigns, phone outreach, and follow-up, empowering teams to drive sales and grow their business. . . . .
Multi-Channel Communication
Campaign Management
Caller ID
CRM
Outbound Call Center
IVR/Voice Recognition
Inbound Call Center
Computer Telephony Integration
Call Center Management
Lead Distribution
Telephony Software 8 selected features Open category ↗ ⌄
ICTCRM is a scalable Telephony Software designed for businesses to efficiently manage phone communications. It integrates multichannel dialing, call routing, and automation to streamline operations and enhance productivity. ICTCRM helps organizations handle large volumes of calls, connect with customers quickly, and provide a more reliable phone service. . . . .
Call Center Management
Computer Telephony Integration
VoIP
Caller ID
Call Monitoring
Auto-Dialer
IVR/Voice Recognition
Call Routing
Connected Applications
ictcrm Integrations
Integration information is displayed only when approved integration products are available on the profile.
Dialogflow
Pricing Information
ictcrm Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Frequently Asked Questions
ictcrm FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
ICTCRM is a powerful, Scalable Customer Relationship Management (CRM) solution designed for businesses and service providers who want to streamline their customer interactions and communication processes. It seamlessly integrates a full suite of call center and unified communications capabilities — including predictive dialing, IVR, multichannel campaigns, and lead management — into a single platform. ICTCRM lets organizations efficiently handle their sales, marketing, and support operations, all while delivering a personalized and productive experience to their customers. With flexible deployment options, extensive customization, and robust API support, ICTCRM adapts to the unique needs of growing businesses across industries. . . . .
- No, ictcrm does not offer a free version.
- No, ictcrm does not offer any free trial.
- No, ictcrm does not offer an API.
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ictcrm can be integrated with the following applications:
- Dialogflow , Restapi , webrtc , email gateway
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ictcrm offers support with the following options:
- 24x7 Support , Email , Phone , Chat
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ictcrm offers training with the following options:
- Documentation , Videos
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ictcrm supports the following languages:
- English
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Following are the typical users of the ictcrm:
- Midsize-Business
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ictcrm supports the following deployment:
- On-Premise
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ictcrm supports the following devices and operating systems:
- Linux
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