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Cloud-Based Contact Center Solutions

Avaya Experience Platform Overview

The Avaya Experience Platform is a comprehensive communication solution designed to enhance customer engagement. It offers multi-channel support, including voice, video, chat, and email, allowing customers to choose their preferred method of communication. The platform integrates AI for smarter interactions, providing personalized customer experiences. Its real-time analytics feature helps businesses understand customer needs better. Avaya's platform is highly scalable, suitable for both small businesses and large enterprises. It supports cloud, on-premise, and hybrid deployments, offering flexibility in operation. The software also prioritizes security, ensuring customer data is protected. With a user-friendly interface, it simplifies the management of customer interactions. The Avaya Experience Platform is aimed at improving customer satisfaction and streamlining communication processes for businesses.

Avaya Experience Platform screenshot & Video

Contact Details

  • Avaya
  • 2000
  • United States
  • 1000+

Support

  • Email
  • Phone

Training

  • NA

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac

Typical Customers

  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Broadcast Media, Education Management, Entertainment, Financial Services, Government Administration, Hospital & Health Care, Hospitality, Information Technology & Services, Insurance, Manufacturing, Non-profit Organization Management, Oil & Energy, Other Industries, Retail, Sports, Telecommunications, Transportation/Trucking/Railroad, Utilities

Avaya Experience Platform Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Avaya Experience Platform Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Avaya Experience Platform FAQ's

  • No, Avaya Experience Platform does not offer a free version.

  • No, Avaya Experience Platform does not offer any free trial.

  • No, Credit Card details are not required for the Avaya Experience Platform trial.

  • No, Avaya Experience Platform does not offer an API.

  • Avaya Experience Platform offers support with the following options:
    • Email , Phone

  • Avaya Experience Platform supports the following languages:
    • English

  • Following are the typical users of the Avaya Experience Platform:
    • Midsize-Business , Large-Enterprise-Business

  • Avaya Experience Platform supports the following deployment:
    • Cloud Hosted

  • Avaya Experience Platform supports the following devices:
    • Web-Based , iPhone , Android