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The cloud contact center software that brings it all together

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Vonage Contact Center Overview

The Vonage Contact Center is an innovative cloud-based communication solution designed for businesses seeking to enhance customer interactions. It integrates seamlessly with CRM systems, like Salesforce, to provide a unified view of customer data. The platform features intelligent call routing, ensuring customers are connected to the most appropriate agent quickly. It offers multi-channel support, including voice, chat, and social media, catering to varied customer preferences. The software includes real-time and historical analytics, giving valuable insights into customer interactions and agent performance. Vonage Contact Center also supports remote working, allowing agents to connect from anywhere. With its easy-to-use interface, it simplifies the management of customer communications. The platform focuses on improving customer experience and operational efficiency for businesses of all sizes.

Contact Details

  • Vendor Name Vonage
  • Founded 2001
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • Windows Windows
  • Mac Mac

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English, French

Industries

Information Technology & Services

Vonage Contact Center Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Vonage Contact Center Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Vonage Contact Center FAQ's

  • No, Vonage Contact Center does not offer a free version.

  • No, Vonage Contact Center does not offer any free trial.

  • No, Credit Card details are not required for the Vonage Contact Center trial.

  • Yes, Vonage Contact Center offers an API.

  • Vonage Contact Center offers support with the following options:
    • 27x7 Support , Email , Phone

  • Vonage Contact Center offers training with the following options:
    • In-person , Webinar , Documentation

  • Vonage Contact Center supports the following languages:
    • English , French

  • Following are the typical users of the Vonage Contact Center:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Vonage Contact Center supports the following deployment:
    • Cloud Hosted

  • Vonage Contact Center supports the following devices and operating systems:
    • Web-Based