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Vonage Contact Center

The cloud contact center software that brings it all together

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Vonage Contact Center Overview

The Vonage Contact Center is an innovative cloud-based communication solution designed for businesses seeking to enhance customer interactions. It integrates seamlessly with CRM systems, like Salesforce, to provide a unified view of customer data. The platform features intelligent call routing, ensuring customers are connected to the most appropriate agent quickly. It offers multi-channel support, including voice, chat, and social media, catering to varied customer preferences. The software includes real-time and historical analytics, giving valuable insights into customer interactions and agent performance. Vonage Contact Center also supports remote working, allowing agents to connect from anywhere. With its easy-to-use interface, it simplifies the management of customer communications. The platform focuses on improving customer experience and operational efficiency for businesses of all sizes.

Contact Details

  • Vonage
  • 2001
  • United States
  • 1000+

Support

  • 27x7 Support
  • Email
  • Phone

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • Windows
  • Mac

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English, French

Industries

Information Technology & Services

Vonage Contact Center Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Vonage Contact Center Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • N/A

Vonage Contact Center FAQ's

No, Vonage Contact Center does not offer a free version.

No, Vonage Contact Center does not offer any free trial.

No, Credit Card details are not required for the Vonage Contact Center trial.

Yes, Vonage Contact Center offers an API.

Vonage Contact Center offers support with the following options:

27x7 Support , Email , Phone

Vonage Contact Center offers training with the following options:

In-person , Webinar , Documentation

Vonage Contact Center supports the following languages:

English , French

Following are the typical users of the Vonage Contact Center:

Small-Business , Midsize-Business , Large-Enterprise-Business

Vonage Contact Center supports the following deployment:

Cloud Hosted

Vonage Contact Center supports the following mobile devices:

Web-Based