iCallify

iCallify

Transform traditional customer care into an effective customer engagement center.

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iCallify Overview

iCallify is an intelligent call center software designed to streamline communication processes. It's equipped with an intuitive user interface, making navigation and operation straightforward. The software offers features like predictive dialing, which optimizes call efficiency, and IVR (Interactive Voice Response) for effective call routing. iCallify supports multi-level call queuing, ensuring organized call handling. It includes real-time analytics and reporting tools, providing insights for performance enhancement. The software also features call recording, essential for quality assurance and training. With CRM integration capabilities, iCallify ensures seamless data synchronization, enhancing customer interactions. Its scalability makes it suitable for businesses of various sizes. iCallify's focus on user experience and operational efficiency makes it a robust solution for modern call center needs.

Contact Details

  • Inextrix
  • 2010
  • India
  • 101-500

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • Windows
  • Mac
  • Linux

Typical Customers

  • Small-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

iCallify Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

iCallify Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • N/A

Free Version

  • Yes

Payment Frequency

  • N/A

iCallify FAQ's

Yes, iCallify offers a free version.

No, iCallify does not offer any free trial.

No, Credit Card details are not required for the iCallify trial.

No, iCallify does not offer an API.

iCallify offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

iCallify offers training with the following options:

In-person , Webinar , Documentation

iCallify supports the following deployment:

Cloud Hosted

iCallify supports the following mobile devices:

Web-Based , Linux