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Freshcaller

Cloud-based contact center solution

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Freshcaller Overview

Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call management. The product includes real-time call analytics, allowing for performance monitoring and decision-making. Freshcaller also supports number porting and offers local phone numbers from over 90 countries, making it versatile for global operations. Additionally, its integration capabilities with CRM systems enhance customer interaction and service. The tool is scalable, adapting to the changing needs of businesses, and does not require additional hardware, emphasizing its ease of use and flexibility.

Freshcaller screenshot & Video

Contact Details

  • Vendor Name Freshworks
  • Founded 2011
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish

Industries

Computer Software, E-commerce, Hospital & Health Care, Information Technology & Services, Oil & Energy, Other Industries, Retail

Freshcaller Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Freshcaller Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • Yes Yes

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Growth

$15 Per Month

Freshcaller FAQ's

  • Yes, Freshcaller offers a free version.

  • Yes, Freshcaller offers a free trial.

  • No, Credit Card details are not required for the Freshcaller trial.

  • Freshcaller offers the following pricing plans & packages:

    Starting Plan:

    $15 Per Month

  • Freshcaller supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Freshcaller offers an API.

  • Freshcaller offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Freshcaller offers training with the following options:
    • In-person , Documentation

  • Freshcaller supports the following languages:
    • Chinese (Simplified) , Dutch , English , French , German , Japanese , Korean , Polish , Russian , Spanish , Swedish , Thai , Turkish

  • Following are the typical users of the Freshcaller:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Freshcaller supports the following deployment:
    • Cloud Hosted

  • Freshcaller supports the following devices and operating systems:
    • Web-Based , iPhone , Android