Does Freshcaller offer a free version?

Yes, Freshcaller offers a free version.

Does Freshcaller offer a free trial?

Yes, Freshcaller offers a free trial.

Are Credit Card details required for the Freshcaller trial?

No, Credit Card details are not required for the Freshcaller trial.

What type of support options does Freshcaller offer?

24x7 Support, Email, Phone, Chat, Knowledge Base

Who uses Freshcaller?

Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

What devices and operating systems does Freshcaller support?

Web-Based, iPhone, Android, Windows, Mac, Linux

Freshcaller Reviews Apr 2025: Pricing & Features

Q: What different languages does Freshcaller support?

chinese, dutch, english, french, german, japanese, korean, polish, russian, spanish, swedish, thai, turkish

Freshcaller Overview

Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call management. The product includes real-time call analytics, allowing for performance monitoring and decision-making. Freshcaller also supports number porting and offers local phone numbers from over 90 countries, making it versatile for global operations. Additionally, its integration capabilities with CRM systems enhance customer interaction and service. The tool is scalable, adapting to the changing needs of businesses, and does not require additional hardware, emphasizing its ease of use and flexibility.

Contact Details

Freshworks
2011
United States
1000+

Support

24x7 Support
Email
Phone
Chat
Knowledge Base

Training

In-person
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android
Windows
Mac
Linux

Typical Customers

Self-Employed
Small-Business
Midsize-Business
Large-Enterprise-Business

Languages Supported

Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish

Industries

Computer Software, E-commerce, Hospital & Health Care, Information Technology & Services, Oil & Energy, Other Industries, Retail

Freshcaller Features

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Inside Sales Software

Lead Capture
Email Management
Call Monitoring
Automatic Call Distribution
Lead Qualification
Lead Management
Task Management
Performance Management
Data Management
Contact Management
Meeting Management
Call Recording
Lead Distribution
CRM
Interaction Tracking
Auto-Dialer
Calendar Management
Chat/Messaging
Reminders
Call List Management
Multi-Channel Communication
Deal Management
Sales Pipeline Management

Business Phone Systems Software

Employee Directory
Call Monitoring
Auto-Dialer
IVR/Voice Recognition
Call Transfer
Call Recording
Voice Mail
Call Logging
Mobile Access
Call Routing
Virtual Call Center
Video Conferencing
Queue Management
Automated Attendant
PBX

Call Recording Software

Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer

Cloud Communication Platform Software

File Sharing
Fax Management
Chat/Messaging
IVR/Voice Recognition
Call Recording
Audio/Video Conferencing
Call Routing

Cloud PBX Software

Call Routing
Call Reporting
Conferencing
Virtual Extensions
Automatic Call Distribution
Video Conferencing
Call Tracking
SIP Trunking
Third-Party Integrations
Call Transfer
Ring Groups
Call Center Management
Computer Telephony Integration
Queue Management
Role-Based Permissions
Fax Management
Alerts/Notifications
Communication Management
Call List Management
Customizable Reports
Call Recording
Call Disposition
IVR/Voice Recognition
Call Monitoring
Activity Dashboard
Contact Management

Contact Center Software

Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management

IVR Software

Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages

Remote Work Software

Softphone
Video Conferencing
Meeting Management
Remote Support
Communication Management
Time Zone Tracking
Third-Party Integrations
Electronic Signature
Live Chat
Video Chat
Task Management
Workflow Management
Collaboration Tools
Access Controls/Permissions
Progress Tracking
Employee Activity Monitoring
Reporting & Statistics
Document Management

Softphone Software

Call Logging
Caller ID
Video Conferencing
Call Routing
Call Recording
Caller Profiles
Live Chat

Telemarketing Software

Call Monitoring
Multi-Channel Communication
Call Logging
Campaign Management
Caller ID
CRM
Callback Scheduling
Outbound Call Center
Predictive Dialer
IVR/Voice Recognition
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Recording
Call Center Management
Lead Distribution
Automatic Call Distribution

Telephony Software

Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution

Virtual Assistant Software

Personalization
Business Process Automation
AI/Machine Learning
Natural Language Processing
Chatbot
Intent Recognition
Sentiment Analysis
Contextual Guidance
Transfers/Routing
Multi-Language
Process/Workflow Automation
Speech Recognition

VoIP Software

IVR/Voice Recognition
Call Screening
Caller ID
Call Routing
Call Monitoring
Contact Management
SIP Trunking
Computer Telephony Integration
Call Recording
Call Center Management
Call Transfer
Reporting & Statistics
Auto-Dialer
Automatic Call Distribution
Mobile Access
Voice Mail
Call Tracking

Customer Support Software

Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot

Freshcaller Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Trial

14 Days

Free Version

Payment Frequency

Annual Subscription
Monthly Payment

Pricing Page

Plans & Packages

Growth

$15 Per Month

Freshcaller FAQs

Yes, Freshcaller offers a free version.

Yes, Freshcaller offers a free trial.

No, Credit Card details are not required for the Freshcaller trial.

Freshcaller offers the following pricing plans & packages:

Growth

$15 Per Month

Freshcaller supports the following payment frequencies:
- Annual Subscription , Monthly Payment

Yes, Freshcaller offers an API.

Freshcaller offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base

Freshcaller offers training with the following options:
- In-person , Documentation

Freshcaller supports the following languages:
- Chinese , Dutch , English , French , German , Japanese , Korean , Polish , Russian , Spanish , Swedish , Thai , Turkish

Following are the typical users of the Freshcaller:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Freshcaller supports the following deployment:
- Cloud Hosted

Freshcaller supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Mac , Linux

Freshcaller