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Inbound and Outbound Call Center Software Solutions

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DialedIn by ChaseData Overview

DialedIn is a comprehensive call center software solution designed to optimize customer interactions and streamline operations. It offers a variety of features including predictive dialing, which enhances agent productivity by reducing wait times between calls. The platform also includes interactive voice response (IVR) systems, facilitating automated customer service and call routing. Real-time monitoring and reporting tools are integrated, allowing managers to track performance and make data-driven decisions. Additionally, DialedIn supports call recording for quality assurance and training purposes. With its user-friendly interface, the software ensures a smooth experience for both agents and managers. The platform is adaptable, catering to businesses of various sizes and sectors, making it a versatile choice for enhancing call center efficiency.

DialedIn by ChaseData screenshot & Video

Contact Details

  • Vendor Name ChaseData
  • Founded 1997
  • Location United States
  • Employees 101-500

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Banking, Construction, Financial Services, Hospital & Health Care, Hospitality, Insurance, Leisure & Travel, Non-profit Organization Management, Utilities

DialedIn by ChaseData Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

DialedIn by ChaseData Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Inbound, Chat & Texting

$49 Per Month

DialedIn by ChaseData FAQ's

  • No, DialedIn by ChaseData does not offer a free version.

  • No, DialedIn by ChaseData does not offer any free trial.

  • No, Credit Card details are not required for the DialedIn by ChaseData trial.

  • DialedIn by ChaseData offers the following pricing plans & packages:

    Starting Plan:

    $49 Per Month

  • DialedIn by ChaseData supports the following payment frequencies:

    • Monthly Payment

  • Yes, DialedIn by ChaseData offers an API.

  • DialedIn by ChaseData offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • DialedIn by ChaseData offers training with the following options:
    • In-person , Webinar , Documentation

  • DialedIn by ChaseData supports the following languages:
    • English

  • Following are the typical users of the DialedIn by ChaseData:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • DialedIn by ChaseData supports the following deployment:
    • Cloud Hosted

  • DialedIn by ChaseData supports the following devices and operating systems:
    • Web-Based