DialedIn by ChaseData

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Inbound and Outbound Call Center Software Solutions

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses DialedIn by ChaseData

"Call center teams often turn to DialedIn by ChaseData when they need better control over outbound calling operations. It works well for sales and support teams that handle high call volumes and need to keep agents productive throughout the day. Managing call queues and tracking agent performance becomes more organized, which helps supervisors make quicker decisions. That said, very small teams with low call volumes may find the platform more than they actually need."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

DialedIn by ChaseData Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting Price$49 / month
Free Trial7 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

DialedIn by ChaseData Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About DialedIn by ChaseData

DialedIn is a comprehensive call center software solution designed to optimize customer interactions and streamline operations. It offers a variety of features including predictive dialing, which enhances agent productivity by reducing wait times between calls. The platform also includes interactive voice response (IVR) systems, facilitating automated customer service and call routing. Real-time monitoring and reporting tools are integrated, allowing managers to track performance and make data-driven decisions. Additionally, DialedIn supports call recording for quality assurance and training purposes. With its user-friendly interface, the software ensures a smooth experience for both agents and managers. The platform is adaptable, catering to businesses of various sizes and sectors, making it a versatile choice for enhancing call center efficiency.
Company ChaseData
Founded 1997
Headquarters United States
Employees 101-500

Support

Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 12 industries available
Banking Construction Facilities & Services Financial Services Hospital & Health Care Hospitality Import & Export Insurance Leisure & Travel Non-profit Organization Management Telecommunications Utilities

Why Choose DialedIn by ChaseData

Problem it Solves

  • Problem it Solves Streamlines Customer Engagement And Communication For Businesses

Target Users

  • Target Users Small To Medium-sized Businesses
  • Target Users Call Center Managers
  • Target Users Sales Teams
  • Target Users Customer Support Teams
  • Target Users Telemarketing Professionals

Core Use Case

  • Core Use Case Optimize Call Center Operations
  • Core Use Case Enhance Customer Engagement
  • Core Use Case Streamline Communication Processes
  • Core Use Case Improve Agent Productivity
  • Core Use Case Analyze Performance Metrics

USP

  • USP Streamline Customer Interactions With Powerful And Intuitive Call Center Software

Pros

  • Pros Cloud-based setup means no heavy hardware investment required
  • Pros Predictive dialer noticeably cuts agent idle time between calls
  • Pros Scales easily from small teams to large call center operations
  • Pros Real-time dashboards give supervisors actual visibility into agent performance
  • Pros Built-in compliance tools help navigate TCPA regulations with less stress
  • Pros Call recording and monitoring make quality assurance straightforward
  • Pros Pricing tiers stay accessible for smaller businesses entering the space

Cons

  • Cons Reporting customization options feel limited for data-heavy operations teams
  • Cons Pricing climbs noticeably as agent seats and features scale up
  • Cons Onboarding new users takes more structured effort than expected
  • Cons Third-party integrations sometimes require manual configuration workarounds
Editorial Buyer Guidance

Who Is DialedIn by ChaseData Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines Customer Engagement And Communication For Businesses

Target Users

  • Small To Medium-sized Businesses
  • Call Center Managers
  • Sales Teams
  • Customer Support Teams
  • Telemarketing Professionals

Core Use Cases

  • Optimize Call Center Operations
  • Enhance Customer Engagement
  • Streamline Communication Processes
  • Improve Agent Productivity
  • Analyze Performance Metrics

Unique Selling Point

Streamline Customer Interactions With Powerful And Intuitive Call Center Software

Strengths and Limitations

DialedIn by ChaseData Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Cloud-based setup means no heavy hardware investment required
  • Predictive dialer noticeably cuts agent idle time between calls
  • Scales easily from small teams to large call center operations
  • Real-time dashboards give supervisors actual visibility into agent performance
  • Built-in compliance tools help navigate TCPA regulations with less stress
  • Call recording and monitoring make quality assurance straightforward
  • Pricing tiers stay accessible for smaller businesses entering the space
!

Cons

  • Reporting customization options feel limited for data-heavy operations teams
  • Pricing climbs noticeably as agent seats and features scale up
  • Onboarding new users takes more structured effort than expected
  • Third-party integrations sometimes require manual configuration workarounds
Category-Based Capabilities

DialedIn by ChaseData Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Connected Applications

DialedIn by ChaseData Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 9 integrations
Pricing Information

DialedIn by ChaseData Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Monthly Payment
Pricing Page ↗
Inbound, Chat & Texting
$49 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

DialedIn by ChaseData FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

DialedIn is a comprehensive call center software solution designed to optimize customer interactions and streamline operations. It offers a variety of features including predictive dialing, which enhances agent productivity by reducing wait times between calls. The platform also includes interactive voice response (IVR) systems, facilitating automated customer service and call routing. Real-time monitoring and reporting tools are integrated, allowing managers to track performance and make data-driven decisions. Additionally, DialedIn supports call recording for quality assurance and training purposes. With its user-friendly interface, the software ensures a smooth experience for both agents and managers. The platform is adaptable, catering to businesses of various sizes and sectors, making it a versatile choice for enhancing call center efficiency.

  • No, DialedIn by ChaseData does not offer a free version.

  • No, DialedIn by ChaseData does not offer any free trial.

  • DialedIn by ChaseData offers the following pricing plans & packages:

    Inbound, Chat & Texting

    $49 Per Month

  • DialedIn by ChaseData supports the following payment frequencies:

    • Monthly Payment

  • Yes, DialedIn by ChaseData offers an API.

  • DialedIn by ChaseData can be integrated with the following applications:

    • Salesforce Sales Cloud , QuickBooks Online , Xero , Mailchimp , HubSpot CRM , Slack , Gmail , Microsoft Outlook , Zapier

  • DialedIn by ChaseData offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • DialedIn by ChaseData offers training with the following options:
    • In-person , Webinar , Documentation

  • DialedIn by ChaseData supports the following languages:
    • English

  • Following are the typical users of the DialedIn by ChaseData:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • DialedIn by ChaseData supports the following deployment:
    • Cloud Hosted

  • DialedIn by ChaseData supports the following devices and operating systems:
    • Web-Based
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