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Channels Claim

Phone system that turns customer data into excellent service.

Channels Overview

Channels is a customer service software focused on voice communication. It allows businesses to connect with their clients through phone calls directly from the website. Key features include a web-based phone system, which enables making and receiving calls from any location. Channels also offers call recording for quality and training purposes. The integration with CRM systems is a significant feature, enabling easy access to customer data during calls. With its IVR (Interactive Voice Response) system, customers are directed to the right department. Call queuing ensures efficient call handling. The software also provides detailed call analytics for performance tracking. Additionally, Channels supports international numbers, making it suitable for global operations. This user-friendly tool enhances customer interaction without complex configurations.

Channels screenshot & Video

Contact Details

  • Channels
  • 2014
  • United States
  • 11-50

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English, French

Industries

E-commerce, Information Technology & Services, Other Industries

Channels Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Channels Pricing

Pricing Type

  • Usage Based

Preferred Currency

  • USD ($)

Free Trial

  • 7 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

PLUS

$24 Per Month

Channels FAQ's

  • No, Channels does not offer a free version.

  • Yes, Channels offers a free trial.

  • No, Credit Card details are not required for the Channels trial.

  • Channels offers the following pricing plans & packages:

    Starting Plan:

    $24 Per Month

  • Channels supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • No, Channels does not offer an API.

  • Channels offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Channels offers training with the following options:
    • Webinar , Documentation

  • Channels supports the following languages:
    • English , French

  • Following are the typical users of the Channels:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Channels supports the following deployment:
    • Cloud Hosted

  • Channels supports the following devices:
    • Web-Based , iPhone , Android