Channels

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Phone system that turns customer data into excellent service.

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Channels

"For teams that handle a lot of customer calls, Channels helps bring phone support into a more organized setup without overcomplicating things. It works well for customer-facing teams that need to manage inbound and outbound calls efficiently. Smaller support teams tend to get the most value from it. That said, businesses looking for a broader communication platform that goes beyond voice calls may find the scope fairly limited over time."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Channels Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting Price$24 / month
Free Trial7 Days
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Channels Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Channels

Channels is a customer service software focused on voice communication. It allows businesses to connect with their clients through phone calls directly from the website. Key features include a web-based phone system, which enables making and receiving calls from any location. Channels also offers call recording for quality and training purposes. The integration with CRM systems is a significant feature, enabling easy access to customer data during calls. With its IVR (Interactive Voice Response) system, customers are directed to the right department. Call queuing ensures efficient call handling. The software also provides detailed call analytics for performance tracking. Additionally, Channels supports international numbers, making it suitable for global operations. This user-friendly tool enhances customer interaction without complex configurations.
Company Channels
Founded 2014
Headquarters United States
Employees 11-50

Support

24x7 Support Email Phone Chat Knowledge Base

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 2 languages available
English French
Industries Served 3 industries available
E-commerce Information Technology & Services Other Industries

Why Choose Channels

Problem it Solves

  • Problem it Solves Facilitates Seamless Communication And Collaboration Across Multiple Platforms

Target Users

  • Target Users Tech-savvy Professionals
  • Target Users Digital Content Creators
  • Target Users Marketing And Advertising Specialists
  • Target Users Small Business Owners
  • Target Users Social Media Influencers

Core Use Case

  • Core Use Case Engage With Audiences
  • Core Use Case Share Multimedia Content
  • Core Use Case Facilitate Discussions
  • Core Use Case Promote Products Or Services
  • Core Use Case Gather Feedback

USP

  • USP Unleash Your Potential With Innovative Solutions

Pros

  • Pros Phone number provisioning available in 60+ countries out of the box
  • Pros Call tracking ties directly to website visitor data for context
  • Pros Buying a number and going live takes under 10 minutes
  • Pros Browser-based calling means agents need zero additional hardware or software
  • Pros Customer history appears on screen before agents even say hello
  • Pros Pricing stays reasonable compared to traditional call center phone systems

Cons

  • Cons Reporting depth falls short for analytics-heavy call center operations
  • Cons Phone number setup process takes longer than most competitors suggest
  • Cons Pricing climbs noticeably once team size and call volume grow
  • Cons Integrations outside the core stack require extra configuration effort
Editorial Buyer Guidance

Who Is Channels Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Facilitates Seamless Communication And Collaboration Across Multiple Platforms

Target Users

  • Tech-savvy Professionals
  • Digital Content Creators
  • Marketing And Advertising Specialists
  • Small Business Owners
  • Social Media Influencers

Core Use Cases

  • Engage With Audiences
  • Share Multimedia Content
  • Facilitate Discussions
  • Promote Products Or Services
  • Gather Feedback

Unique Selling Point

Unleash Your Potential With Innovative Solutions

Strengths and Limitations

Channels Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Phone number provisioning available in 60+ countries out of the box
  • Call tracking ties directly to website visitor data for context
  • Buying a number and going live takes under 10 minutes
  • Browser-based calling means agents need zero additional hardware or software
  • Customer history appears on screen before agents even say hello
  • Pricing stays reasonable compared to traditional call center phone systems
!

Cons

  • Reporting depth falls short for analytics-heavy call center operations
  • Phone number setup process takes longer than most competitors suggest
  • Pricing climbs noticeably once team size and call volume grow
  • Integrations outside the core stack require extra configuration effort
Category-Based Capabilities

Channels Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Business Phone Systems Software 15 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX
Cloud PBX Software 26 selected features Open category ↗ ⌄
Call Routing Call Reporting Conferencing Virtual Extensions Automatic Call Distribution Video Conferencing Call Tracking SIP Trunking Third-Party Integrations Call Transfer Ring Groups Call Center Management Computer Telephony Integration Queue Management Role-Based Permissions Fax Management Alerts/Notifications Communication Management Call List Management Customizable Reports Call Recording Call Disposition IVR/Voice Recognition Call Monitoring Activity Dashboard Contact Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Customer Success Software 13 selected features Open category ↗ ⌄
Onboarding Collaboration Tools Health Score Account Alerts Account Management Reporting/Analytics Revenue Management Activity Dashboard Usage Tracking/Analytics Customer Engagement Activity Tracking Task Management NPS of Customers
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Connected Applications

Channels Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 18 integrations
Pricing Information

Channels Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency USD ($)
Free Trial 7 Days
Free Version NA
Payment Frequency Annual Subscription, Monthly Payment
Pricing Page ↗
PLUS
$24 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Alternative Products

Top Channels Alternatives

Explore leading products commonly evaluated alongside Channels.

View All Channels Alternatives ↗

Remote Talk

Workshop

Confide

Diggspace

Frequently Asked Questions

Channels FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Channels is a customer service software focused on voice communication. It allows businesses to connect with their clients through phone calls directly from the website. Key features include a web-based phone system, which enables making and receiving calls from any location. Channels also offers call recording for quality and training purposes. The integration with CRM systems is a significant feature, enabling easy access to customer data during calls. With its IVR (Interactive Voice Response) system, customers are directed to the right department. Call queuing ensures efficient call handling. The software also provides detailed call analytics for performance tracking. Additionally, Channels supports international numbers, making it suitable for global operations. This user-friendly tool enhances customer interaction without complex configurations.

  • No, Channels does not offer a free version.

  • Yes, Channels offers a free trial.

  • No, Credit Card details are not required for the Channels trial.

  • Channels offers the following pricing plans & packages:

    PLUS

    $24 Per Month

  • Channels supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • No, Channels does not offer an API.

  • Channels can be integrated with the following applications:

    • Five9 , Salesforce Sales Cloud , Google Workspace , HubSpot CRM , Genesys Cloud CX , Slack , RingCentral Contact Center , Avaya Experience Platform , NICE CXone , Webex Contact Center , Zoho Desk , Twilio , Freshdesk , Aircall , Talkdesk , Microsoft Outlook , Zendesk Suite , Microsoft Teams

  • Channels offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Channels offers training with the following options:
    • Webinar , Documentation

  • Channels supports the following languages:
    • English , French

  • Following are the typical users of the Channels:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Channels supports the following deployment:
    • Cloud Hosted

  • Channels supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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