Webex Contact Center
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Webex Contact Center Evaluation Snapshot
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Product Overview
Webex Contact Center Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Webex Contact Center Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Pricing Information
Webex Contact Center Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Webex Meet
$144
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Frequently Asked Questions
Webex Contact Center FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Webex Contact Center, developed by Cisco, is a cloud-based solution for customer service management. It offers a range of features to enhance customer interactions. The system includes multi-channel support, allowing agents to communicate via voice, email, chat, and social media. Its interactive voice response (IVR) system guides callers efficiently. Real-time and historical analytics are available for insightful data analysis. Webex Contact Center supports integration with various CRM platforms, ensuring seamless customer data access. The platform also provides workforce optimization tools for effective staff management. Advanced features include AI-powered virtual assistants and call routing based on customer needs and agent skills. This solution is designed to streamline contact center operations and improve customer experience, adaptable for businesses of all sizes.
- Yes, Webex Contact Center offers a free version.
- No, Webex Contact Center does not offer any free trial.
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Webex Contact Center offers the following pricing plans & packages:
Webex Meet
$144 Per Month
-
Webex Contact Center supports the following payment frequencies:
- Annual Subscription
- No, Webex Contact Center does not offer an API.
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Webex Contact Center offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
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Webex Contact Center supports the following languages:
- Chinese , English , French , German , Italian , Japanese , Korean , Portuguese , Spanish
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Following are the typical users of the Webex Contact Center:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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Webex Contact Center supports the following deployment:
- Cloud Hosted
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Webex Contact Center supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Mac
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