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Webex Contact Center

The AI-powered customer experience platform for today. And tomorrow.

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Webex Contact Center Overview

Webex Contact Center, developed by Cisco, is a cloud-based solution for customer service management. It offers a range of features to enhance customer interactions. The system includes multi-channel support, allowing agents to communicate via voice, email, chat, and social media. Its interactive voice response (IVR) system guides callers efficiently. Real-time and historical analytics are available for insightful data analysis. Webex Contact Center supports integration with various CRM platforms, ensuring seamless customer data access. The platform also provides workforce optimization tools for effective staff management. Advanced features include AI-powered virtual assistants and call routing based on customer needs and agent skills. This solution is designed to streamline contact center operations and improve customer experience, adaptable for businesses of all sizes.

Contact Details

  • Cisco
  • 2010
  • United States
  • 1000+

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • N/A

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Industries

Education Management, Entertainment, Financial Services, Government Administration, Hospital & Health Care, Non-profit Organization Management, Other Industries, Sports

Webex Contact Center Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Webex Contact Center Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • N/A

Webex Contact Center FAQ's

No, Webex Contact Center does not offer a free version.

No, Webex Contact Center does not offer any free trial.

No, Credit Card details are not required for the Webex Contact Center trial.

No, Webex Contact Center does not offer an API.

Webex Contact Center offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

Webex Contact Center supports the following languages:

Chinese (Simplified) , Chinese (Traditional) , English , French , German , Italian , Japanese , Korean , Portuguese , Spanish

Following are the typical users of the Webex Contact Center:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Webex Contact Center supports the following deployment:

Cloud Hosted

Webex Contact Center supports the following mobile devices:

Web-Based , iPhone , Android