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VoIP Call Center Solutions

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Voiptime Cloud Overview

Voiptime Cloud is a cloud-based call center software, aimed at improving customer interaction and business communication. It offers features like auto-dialing, which helps in making multiple calls efficiently, and call recording for quality assurance and training purposes. The software also provides detailed call reports, aiding in performance analysis and strategy planning. Voiptime Cloud supports CRM integration, allowing for seamless management of customer data. Its user-friendly interface ensures ease of use for operators. The platform also includes IVR (Interactive Voice Response) technology, facilitating automated customer guidance and routing. It's designed for flexibility, adapting to both small and large-scale operations. With robust data security measures, it ensures the confidentiality of client interactions. Voiptime Cloud is suitable for businesses looking to streamline their call center operations and enhance customer service.

Voiptime Cloud screenshot & Video

Contact Details

  • Vendor Name Voiptime Cloud
  • Founded 2010
  • Location United States
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

E-commerce, Insurance, Marketing & Advertising, Other Industries

Voiptime Cloud Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Voiptime Cloud Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Voiptime Cloud FAQ's

  • No, Voiptime Cloud does not offer a free version.

  • No, Voiptime Cloud does not offer any free trial.

  • No, Credit Card details are not required for the Voiptime Cloud trial.

  • No, Voiptime Cloud does not offer an API.

  • Voiptime Cloud offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Voiptime Cloud offers training with the following options:
    • In-person , Webinar , Documentation

  • Following are the typical users of the Voiptime Cloud:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Voiptime Cloud supports the following deployment:
    • Cloud Hosted

  • Voiptime Cloud supports the following devices and operating systems:
    • Web-Based