Yext
Claim ProfileThe leading digital presence platform for multi-location brands to deliver consistent, accurate, and engaging experiences.
Listed In
SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Yext
"Managing business listings across multiple directories can get messy, especially for brands with many locations. Yext helps businesses keep their information accurate and consistent across search engines, maps, and review platforms from one place. This is particularly useful for multi-location brands that need to update addresses, hours, or contact details quickly. Smaller businesses with just one location may find the pricing harder to justify, as the full value tends to show at greater business scale."
Decision Snapshot
Yext Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
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Editorial Independence
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Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Yext Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Yext
Problem it Solves
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Improves Online Visibility And Accuracy Of Business Information Across Platforms
Target Users
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Small Business Owners
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Marketing Professionals
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Customer Support Teams
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Enterprise IT Managers
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Digital Marketers
Core Use Case
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Enhance Search Experiences
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Improve Customer Support
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Streamline Information Management
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Optimize Digital Marketing
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Drive User Engagement
USP
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Transforming Search Experiences With AI-driven Answers
Pros
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Digital presence management platform improves business listing consistency across online directories
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Search optimization tools help businesses manage location based visibility more effectively
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Review management features centralize customer feedback and reputation workflows
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Analytics dashboards provide insights into customer engagement and search performance
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Integrates well with location management and marketing workflows
Cons
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Pricing structure may feel expensive for smaller businesses
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Advanced configuration may require onboarding and implementation support
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Some users may find reporting capabilities less flexible than dedicated analytics tools
Editorial Buyer Guidance
Who Is Yext Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Improves Online Visibility And Accuracy Of Business Information Across PlatformsTarget Users
- Small Business Owners
- Marketing Professionals
- Customer Support Teams
- Enterprise IT Managers
- Digital Marketers
Core Use Cases
- Enhance Search Experiences
- Improve Customer Support
- Streamline Information Management
- Optimize Digital Marketing
- Drive User Engagement
Unique Selling Point
Transforming Search Experiences With AI-driven Answers
Strengths and Limitations
Yext Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
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Pros
- Digital presence management platform improves business listing consistency across online directories
- Search optimization tools help businesses manage location based visibility more effectively
- Review management features centralize customer feedback and reputation workflows
- Analytics dashboards provide insights into customer engagement and search performance
- Integrates well with location management and marketing workflows
!
Cons
- Pricing structure may feel expensive for smaller businesses
- Advanced configuration may require onboarding and implementation support
- Some users may find reporting capabilities less flexible than dedicated analytics tools
Sponsored Products
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Category-Based Capabilities
Yext Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Knowledge Management Software 27 selected features Open category ↗ ⌄
Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management
Artificial Intelligence
Reputation Management Software 28 selected features Open category ↗ ⌄
Sentiment Analysis
Campaign Management
Visual Analytics
Review Generation
Keyword Tracking
Widgets
Real Time Notifications
Engagement Tracking
Review Monitoring
SEO Management
Response Management
Social Media Integration
Content Management
SMS Messaging
Brand Tracking
Surveys & Feedback
Campaign Analytics
Multi-Location
Review Request
Review Notification
Customer Experience Management
Review Display
Review Sharing
Hashtag Tracking
Post Scheduling
Complaint Management
Social Media Monitoring
Artificial Intelligence
Marketing Analytics Software 27 selected features Open category ↗ ⌄
Predictive Analytics
Website Analytics
Dashboard
Engagement Tracking
Campaign Tracking
Customer Journey Mapping
ROI Tracking
Data Visualization
Social Media Integration
Behavior Tracking
AB Testing
Multi-Channel Attribution
Keyword Tracking
Performance Metrics
Reporting & Statistics
Customizable Reports
Campaign Analytics
Conversion Tracking
Customer Segmentation
Ad hoc Reporting
Multi-Channel Data Collection
Tag Management
Data Source Connectors
SEO Management
Cohort Analysis
KPI Monitoring
Artificial Intelligence
Landing Page Software 32 selected features Open category ↗ ⌄
Customer Segmentation
Alerts/Notifications
Engagement Tracking
Publishing Options
Template Management
Web Forms
Widgets
SEO Management
Drag & Drop
Content Management
Email Marketing
Campaign Segmentation
Multi-Channel Marketing
Auto-Responders
Responsive Web Design
Social Media Integration
Lead Management
Design Management
AB Testing
CRM
WYSIWYG Editor
Campaign Management
Lead Capture
Forms Management
Contact Management
Lead Generation
Website Management
Event Triggered Actions
Form Builder
Conversion Tracking
Media Library
Artificial Intelligence
Content Management Software (CMS) 24 selected features Open category ↗ ⌄
Image Editing
Search/Filter
Calendar Management
Content Publishing Options
Customizable Templates
Drag & Drop
Website Management
Activity Dashboard
Audio File Management
Electronic Forms
Reporting & Statistics
Metadata Management
Version Control
Document Management
Customizable Branding
WYSIWYG Editor
Text Editing
Content Library
SEO Management
Video Support
Multi-Language
Engagement Tracking
Collaboration Tools
Artificial Intelligence
Brand Management Software 23 selected features Open category ↗ ⌄
Change Management
Fulfillment Distribution
Collaboration Tools
Visual Analytics
Commenting/Notes
Image Editing
Campaign Management
Metadata Management
Digital Asset Management
Customizable Branding
Version Control
Search/Filter
Approval Process Control
Template Management
Artwork Management
Content Library
Document Storage
Content Management
Social Media Integration
Brand Guidelines
Image Library
File Management
Artificial Intelligence
SEO Software 32 selected features Open category ↗ ⌄
Website Analytics
User Management
Advertising Management
Keyword Rank Tracking
Visual Analytics
Campaign Management
Conversion Rate Optimization
Performance Management
WYSIWYG Editor
Google Analytics Integration
SEO Management
Website Management
ROI Tracking
Campaign Analytics
Link Management
Performance Metrics
Multi-Campaign
Email Marketing
Competitive Analysis
Audit Management
Monitoring
Multi-Location
Content Management
Keyword Research Tools
Keyword Tracking
Landing Pages
Click Tracking
Backlink Monitoring
Web Traffic Reporting
Social Media Integration
Real Time Notifications
Artificial Intelligence
Enterprise Search Software 16 selected features Open category ↗ ⌄
Document Management
Fuzzy Search
AI/Machine Learning
Faceted Search/Filtering
Cataloging/Categorization
Indexing
Full Text Search
Search/Filter
Data Import/Export
Text Analysis
Natural Language Search
Access Controls/Permissions
Multiple Data Sources
Query Suggestions
Autocomplete
Artificial Intelligence
Location Intelligence Software 14 selected features Open category ↗ ⌄
Geocoding
Predictive Analytics
Data Import/Export
Data Visualization
Third-Party Integrations
Real-Time Analytics
Demographic Data
Customizable Reports
Location Tracking
Geotargeting
Trade Area Analysis
Geofencing
Behavioral Analytics
2D/3D Designing
Review Management Software 9 selected features Open category ↗ ⌄
Social Sharing
Review Notification
Campaign Management
Review Monitoring
Sentiment Analysis
Negative Feedback Management
Dashboard
Review Request
Response Management
Store Locator Software 13 selected features Open category ↗ ⌄
Product Search
Mapping
Reporting/Analytics
White Label
Third-Party Integrations
Distance Calculation
Mobile Access
Multi-Location
Ratings/Reviews
Directions
Geolocation
Geocoding
Artificial Intelligence
Web Analytics Software 13 selected features Open category ↗ ⌄
Time on Site Tracking
User Interaction Tracking
Referral Tracking
Goal Setting/Tracking
Multiple Site Management
Campaign Management
Web Traffic Reporting
Pageview Tracking
Site Search Tracking
Keyword Tracking
Heatmaps
Funnel Analysis
Artificial Intelligence
Connected Applications
Yext Integrations
Integration information is displayed only when approved integration products are available on the profile.
Dynamics 365
Google Analytics
HubSpot CRM
Zendesk Suite
Yelp Guest Manager
Salesforce Sales Cloud
Pricing Information
Yext Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Verified User Feedback
Write a Yext Review ↗
Yext Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Jacob N.
Marketing Coordinator
A Leader in Listings Management
Overall, my experience has been positive. The platform works well for businesses and helps manage listings across many directories efficiently. I really like how it distributes information to more directories compared to similar tools. Pricing can be inconsistent depending on the account type or representative, which can be confusing, but the value is still good. I would recommend it for businesses looking to improve their online presence.
Reviewed on January, 2023
Alternative Products
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Frequently Asked Questions
Yext FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Yext is a digital presence management software solution that helps businesses manage their online listings, location data, and brand information across search engines, maps, directories, and websites. It enables organizations to maintain accurate and consistent business details such as addresses, hours, and services, ensuring customers can find reliable information wherever they search. By centralizing location and brand data, Yext helps businesses improve their online visibility and deliver better customer experiences.
The software solution also provides tools for managing customer reviews, optimizing local pages, and improving search performance. With its structured data management and real time updates, Yext helps organizations strengthen their digital presence, enhance local search discoverability, and maintain consistent brand representation across multiple online platforms.
- No, Yext does not offer a free version.
- No, Yext does not offer any free trial.
- Yes, Yext offers an API.
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Yext can be integrated with the following applications:
- Salesforce Sales Cloud , HubSpot CRM , Zendesk Suite , Yelp Guest Manager , Google Analytics , Dynamics 365 , Twitter/X
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Yext offers support with the following options:
- 24x7 Support , Email , Phone , Knowledge Base
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Yext offers training with the following options:
- Live Online , Webinar , Documentation , Videos
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Yext supports the following languages:
- Arabic , Chinese , Czech , Danish , Dutch , English , Finnish , French , German , Hindi , Hungarian , Italian , Japanese , Korean , Portuguese , Russian , Slovenian , Spanish , Swedish , Turkish , Vietnamese
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Following are the typical users of the Yext:
- Small-Business , Midsize-Business , Large-Enterprise-Business
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Yext supports the following deployment:
- Cloud Hosted
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Yext supports the following devices and operating systems:
- Web-Based
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