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knowledge management software

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eGain Knowledge Hub Overview

eGain Knowledge Hub is a state-of-the-art knowledge management solution developed to revolutionize customer service and support. Its core strength lies in its AI and machine learning capabilities, which enable highly accurate, context-driven information delivery. This feature significantly enhances both customer self-service and agent-assisted interactions. The platform offers a seamless omnichannel experience, integrating effortlessly with various communication channels like email, chat, and social media. Its intuitive interface simplifies content creation and management, making it accessible to all users. eGain Knowledge Hub also provides robust analytics, offering deep insights into customer interactions and knowledge usage. Ideal for businesses seeking to improve customer engagement and support efficiency, it ensures relevant, timely, and consistent information delivery across all touchpoints.

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eGain Knowledge Hub Screenshot & Video

Contact Details

  • Vendor Name eGain Corporation
  • Founded 1997
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish

Industries

Banking, Financial Services, Government Administration, Hospital & Health Care, Hospitality, Information Technology & Services, Insurance, Leisure & Travel, Manufacturing, Retail, Telecommunications, Utilities

eGain Knowledge Hub Features

  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management

eGain Knowledge Hub Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

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eGain Knowledge Hub FAQs

eGain Knowledge Hub is a state-of-the-art knowledge management solution developed to revolutionize customer service and support. Its core strength lies in its AI and machine learning capabilities, which enable highly accurate, context-driven information delivery. This feature significantly enhances both customer self-service and agent-assisted interactions. The platform offers a seamless omnichannel experience, integrating effortlessly with various communication channels like email, chat, and social media. Its intuitive interface simplifies content creation and management, making it accessible to all users. eGain Knowledge Hub also provides robust analytics, offering deep insights into customer interactions and knowledge usage. Ideal for businesses seeking to improve customer engagement and support efficiency, it ensures relevant, timely, and consistent information delivery across all touchpoints.

  • No, eGain Knowledge Hub does not offer a free version.

  • No, eGain Knowledge Hub does not offer any free trial.

  • No, Credit Card details are not required for the eGain Knowledge Hub trial.

  • Yes, eGain Knowledge Hub offers an API.

  • eGain Knowledge Hub offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • eGain Knowledge Hub offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • eGain Knowledge Hub supports the following languages:
    • Danish , Dutch , English , French , German , Italian , Portuguese , Spanish , Swedish

  • Following are the typical users of the eGain Knowledge Hub:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • eGain Knowledge Hub supports the following deployment:
    • Cloud Hosted

  • eGain Knowledge Hub supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux