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knowledge management software

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eGain Knowledge Hub Overview

eGain Knowledge Hub is a state-of-the-art knowledge management solution developed to revolutionize customer service and support. Its core strength lies in its AI and machine learning capabilities, which enable highly accurate, context-driven information delivery. This feature significantly enhances both customer self-service and agent-assisted interactions. The platform offers a seamless omnichannel experience, integrating effortlessly with various communication channels like email, chat, and social media. Its intuitive interface simplifies content creation and management, making it accessible to all users. eGain Knowledge Hub also provides robust analytics, offering deep insights into customer interactions and knowledge usage. Ideal for businesses seeking to improve customer engagement and support efficiency, it ensures relevant, timely, and consistent information delivery across all touchpoints.

eGain Knowledge Hub screenshot & Video

Contact Details

  • eGain Corporation
  • 1997
  • United States
  • 1000+

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish

Industries

Banking, Financial Services, Government Administration, Hospital & Health Care, Hospitality, Information Technology & Services, Insurance, Leisure & Travel, Manufacturing, Retail, Telecommunications, Utilities

eGain Knowledge Hub Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management

eGain Knowledge Hub Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

eGain Knowledge Hub FAQ's

  • No, eGain Knowledge Hub does not offer a free version.

  • No, eGain Knowledge Hub does not offer any free trial.

  • No, Credit Card details are not required for the eGain Knowledge Hub trial.

  • Yes, eGain Knowledge Hub offers an API.

  • eGain Knowledge Hub offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • eGain Knowledge Hub offers training with the following options:
    • In-person , Webinar , Documentation

  • eGain Knowledge Hub supports the following languages:
    • Danish , Dutch , English , French , German , Italian , Portuguese , Portuguese , Spanish , Swedish

  • Following are the typical users of the eGain Knowledge Hub:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • eGain Knowledge Hub supports the following deployment:
    • Cloud Hosted

  • eGain Knowledge Hub supports the following devices and operating systems:
    • Web-Based , iPhone , Android