LivePerson

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The Best Conversational AI Platform for Business

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Decision Snapshot

LivePerson Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting PriceUsage Based
Free Trial7 Days
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

LivePerson Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About LivePerson

LivePerson is a cutting-edge software platform that revolutionizes how businesses communicate with their customers. Specializing in conversational AI and messaging, it allows companies to engage with customers through text, chat, and messaging apps, offering a more personalized and convenient customer experience. LivePerson stands out for its advanced AI capabilities, which include chatbots and automated messaging systems that can handle inquiries, provide recommendations, and even complete transactions. This technology not only enhances customer interaction but also optimizes support teams' efficiency by managing routine queries. Furthermore, LivePerson provides valuable analytics and insights into customer behavior and preferences, enabling businesses to refine their communication strategies and improve overall customer satisfaction. This platform is especially valuable in industries where customer engagement and rapid response are crucial.
Company LivePerson
Founded 1995
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat Knowledge Base

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 6 industries available
Automotive Financial Services Hospitality Leisure & Travel Other Industries Retail
Category-Based Capabilities

LivePerson Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Live Chat Software 25 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback Artificial Intelligence
Conversational AI Platform Software 14 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot Artificial Intelligence
Pricing Information

LivePerson Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Quote Based
Frequently Asked Questions

LivePerson FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

LivePerson is a cutting-edge software platform that revolutionizes how businesses communicate with their customers. Specializing in conversational AI and messaging, it allows companies to engage with customers through text, chat, and messaging apps, offering a more personalized and convenient customer experience. LivePerson stands out for its advanced AI capabilities, which include chatbots and automated messaging systems that can handle inquiries, provide recommendations, and even complete transactions. This technology not only enhances customer interaction but also optimizes support teams' efficiency by managing routine queries. Furthermore, LivePerson provides valuable analytics and insights into customer behavior and preferences, enabling businesses to refine their communication strategies and improve overall customer satisfaction. This platform is especially valuable in industries where customer engagement and rapid response are crucial.

  • No, LivePerson does not offer a free version.

  • No, LivePerson does not offer any free trial.

  • LivePerson supports the following payment frequencies:

    • Quote Based

  • No, LivePerson does not offer an API.

  • LivePerson offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • LivePerson offers training with the following options:
    • Webinar , Documentation

  • LivePerson supports the following languages:
    • English

  • Following are the typical users of the LivePerson:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • LivePerson supports the following deployment:
    • Cloud Hosted

  • LivePerson supports the following devices and operating systems:
    • Web-Based
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