Does Helpshift offer a free version?

No, Helpshift does not offer a free version.

Does Helpshift offer a free trial?

Yes, Helpshift offers a free trial.

Are Credit Card details required for the Helpshift trial?

No, Credit Card details are not required for the Helpshift trial.

What type of support options does Helpshift offer?

Email, Phone, Chat, Knowledge Base

What type of training options does Helpshift offer?

In-person, Webinar, Documentation

Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

Helpshift Reviews Apr 2025: Pricing & Features

Helpshift Overview

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift also uses AI and bots to quickly answer common questions. This reduces response times and frees up human agents for more complex issues. It includes tools for tracking customer issues and analyzing support performance. With its user-friendly interface and integration capabilities, Helpshift helps businesses improve their customer support and maintain high customer satisfaction levels.

Contact Details

Helpshift
2011
United States
101-500

Support

Email
Phone
Chat
Knowledge Base

Training

In-person
Webinar
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android

Typical Customers

Self-Employed
Small-Business
Midsize-Business
Large-Enterprise-Business

Languages Supported

English

Industries

Computer Software, E-commerce, Information Technology & Services, Manufacturing, Wholesale

Helpshift Features

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Mobility Software

Access Controls/Permissions
Offline Access
Document Storage
Mobile Access
App Management
Activity Dashboard
Compliance Management
Audit Management
Policy Management
Mobile App
Remote Access/Control
Authentication
GPS
Push Notifications
Usage Tracking/Analytics
Backup and Recovery
Automatic User/Device Recognition
Password Management
Performance Monitoring
Data Security
Mobile Content Management
Device Enrollment
Wireless Internet Access
Asset Tracking
Wireless Troubleshooting

Contact Center Software

Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management

Conversational AI Platform Software

Contextual Guidance
Live Chat
Multi-Channel Communication
Pre-Configured Bot
For Developers
Multi-Language
Code-free Development
Speech Synthesis
Sentiment Analysis
Speech Recognition
Intent Recognition
Reporting/Analytics
Chatbot

Knowledge Base Software

Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management

Remote Support Software

Session Recording
Remote Access/Control
Remote Monitoring & Management
Unattended Access
Access Controls/Permissions
Collaboration Tools
Surveys & Feedback
Reporting/Analytics
Real-Time Notifications
File Sharing
Screen Sharing
Session Transfer
Diagnostic Tools
Chat/Messaging
Real-Time Chat
Real-Time Monitoring
Troubleshooting

Customer Support Software

Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot

IT Ticketing Systems Software

Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Asset Lifecycle Management
Automated Responses
Automated Routing
Change Management
Collaboration Tools
Configurable Workflow
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Help Desk Management
Incident Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Multi-Language
Prioritization
Problem Management
Release Management
Reporting/Analytics
Self Service Portal
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Task Management

Helpshift Pricing

Pricing Type

Usage Based

Preferred Currency

USD ($)

Free Trial

30 Days

Free Version

Payment Frequency

Pricing Page

Plans & Packages

Starter

$150 Per Month

Helpshift FAQs

No, Helpshift does not offer a free version.

Yes, Helpshift offers a free trial.

No, Credit Card details are not required for the Helpshift trial.

Helpshift offers the following pricing plans & packages:

Starter

$150 Per Month

No, Helpshift does not offer an API.

Helpshift offers support with the following options:
- Email , Phone , Chat , Knowledge Base

Helpshift offers training with the following options:
- In-person , Webinar , Documentation

Helpshift supports the following languages:
- English

Following are the typical users of the Helpshift:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Helpshift supports the following deployment:
- Cloud Hosted

Helpshift supports the following devices and operating systems:
- Web-Based , iPhone , Android

Helpshift Comparisons

Helpshift vs Zendesk Suite

Helpshift vs Salesforce Sales Cloud

Helpshift vs Zoho Desk

Helpshift vs Freshdesk

Helpshift vs Bitrix24

Helpshift vs Tidio

Helpshift vs LiveHelpNow

Helpshift vs Take Control

Helpshift vs LiveAgent

Helpshift vs TeamSupport

Helpshift vs Deskpro

Helpshift vs Zingtree

Helpshift vs Help Lightning

Helpshift Claim

Helpshift Overview