Smartsupp

Smartsupp

Your personal online shopping assistant that drives online sales through conversations.

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Smartsupp Overview

Smartsupp is a live chat software designed to enhance customer engagement and support for businesses of various sizes. It allows website visitors to interact directly with customer service teams, offering real-time communication. The platform includes chatbot capabilities, which can automate responses and provide immediate assistance to common customer inquiries. Video recordings of visitor behavior are another feature, giving insights into user experience and helping to identify website issues. Smartsupp also offers customizable chat box designs to match the look and feel of different websites. The software integrates with various e-commerce and website platforms, streamlining customer communication across channels. Analytics and reporting tools are included to track chat performance and customer satisfaction. Smartsupp aims to improve online customer interactions, making them more personal and efficient.

Contact Details

  • Smartsupp
  • 2013
  • Czech Republic
  • 11-50

Support

  • Email
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Slovak, Spanish

Industries

Information Technology & Services

Smartsupp Features

  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Smartsupp Pricing

Pricing Type

  • Usage Based

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • N/A

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

Standard

$19.5 Per Month

Smartsupp FAQ's

No, Smartsupp does not offer a free version.

Yes, Smartsupp offers a free trial.

No, Credit Card details are not required for the Smartsupp trial.

Smartsupp offers the following pricing plans & packages:

Starting Plan:

$19.5 Per Month

Smartsupp supports the following payment frequencies:

  • Annual Subscription , Monthly Payment

Yes, Smartsupp offers an API.

Smartsupp offers support with the following options:

Email , Chat , Knowledge Base

Smartsupp offers training with the following options:

In-person , Webinar , Documentation

Smartsupp supports the following languages:

Czech , Danish , Dutch , English , French , German , Hungarian , Italian , Polish , Russian , Spanish

Following are the typical users of the Smartsupp:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Smartsupp supports the following deployment:

Cloud Hosted

Smartsupp supports the following mobile devices:

Web-Based , iPhone , Android