Olark
Claim ProfileAccessible live chat and chatbot software for sales, marketing and customer support on your website.
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SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Olark
"Live chat support is something many customer-facing teams need, and Olark makes it fairly straightforward to set up and manage. Businesses that want to engage website visitors in real time without a complicated setup tend to find it a practical choice. It works well for small to mid-sized teams handling customer questions or sales conversations daily. That said, larger teams with high chat volumes or more complex support workflows may eventually find the feature set a bit limited."
Decision Snapshot
Olark Evaluation Snapshot
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Editorial Independence
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Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Olark Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Olark
Problem it Solves
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Improves Customer Support Through Real-time Chat Communication
Target Users
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Small Business Owners
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Customer Support Teams
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E-commerce Managers
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Sales Representatives
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Marketing Professionals
Core Use Case
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Engage Website Visitors
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Provide Real-time Support
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Gather Customer Feedback
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Increase Sales Conversions
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Improve Customer Satisfaction
USP
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Instant Customer Engagement With Real-time Chat Support
Pros
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Live chat setup takes under a few minutes to complete
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Cobrowsing lets agents see exactly what visitors are struggling with
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Visitor details panel shows location, page history, and cart data
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Automated greetings trigger based on specific visitor behavior or timing
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Transcript storage makes reviewing past conversations genuinely easy
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Slack and Salesforce integrations work without complicated configuration steps
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Accessibility-first design ensures chat works well for disabled users
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Smaller teams find the pricing structure honest and easy to predict
Cons
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Live chat focus leaves out broader customer support ticketing
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Reporting tools feel basic compared to modern analytics platforms
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Automation and chatbot capabilities lag behind newer competitors
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Pricing climbs noticeably once team size or chat volume grows
Editorial Buyer Guidance
Who Is Olark Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Improves Customer Support Through Real-time Chat CommunicationTarget Users
- Small Business Owners
- Customer Support Teams
- E-commerce Managers
- Sales Representatives
- Marketing Professionals
Core Use Cases
- Engage Website Visitors
- Provide Real-time Support
- Gather Customer Feedback
- Increase Sales Conversions
- Improve Customer Satisfaction
Unique Selling Point
Instant Customer Engagement With Real-time Chat Support
Strengths and Limitations
Olark Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Live chat setup takes under a few minutes to complete
- Cobrowsing lets agents see exactly what visitors are struggling with
- Visitor details panel shows location, page history, and cart data
- Automated greetings trigger based on specific visitor behavior or timing
- Transcript storage makes reviewing past conversations genuinely easy
- Slack and Salesforce integrations work without complicated configuration steps
- Accessibility-first design ensures chat works well for disabled users
- Smaller teams find the pricing structure honest and easy to predict
!
Cons
- Live chat focus leaves out broader customer support ticketing
- Reporting tools feel basic compared to modern analytics platforms
- Automation and chatbot capabilities lag behind newer competitors
- Pricing climbs noticeably once team size or chat volume grows
Sponsored Products
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Category-Based Capabilities
Olark Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback
Connected Applications
Olark Integrations
Integration information is displayed only when approved integration products are available on the profile.
Dynamics 365
Shopify
Google Analytics
HubSpot CRM
Salesforce Sales Cloud
Mailchimp
Slack
Zapier
Intercom
Pricing Information
Olark Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Olark Standard
$29
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a Olark Review ↗
Olark Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Cynthia B.
Client Care Representative
A Chat System That Keeps Improving with Great Support
Using Olark has been a really positive experience, and the team has been incredibly helpful in adding new code and features to fit our institute’s needs. It’s been a long journey, but the platform keeps evolving with ongoing feedback and teamwork. The chat features are fast, practical, and easy to manage, showing key data to help us support clients better. With AI now integrated for 24/7 support, it’s promising, though there’s still room for improvement as it continues to develop.
Reviewed on January, 2025
Chris C.
Sales Development Manager
Simple and Reliable Live Chat for Website Visitors
Olark provided useful features for communicating with website visitors via live chat. Our sales team used it on a rotation, and it was straightforward to use while doing exactly what we needed. Messages came through in real time without any issues, making it easy to connect with visitors and keep our workflow smooth.
Reviewed on January, 2023
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Frequently Asked Questions
Olark FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Olark is a live chat and customer messaging software that helps businesses connect with website visitors in real time to increase engagement, capture leads, and resolve support issues before they escalate. With a clean, customizable chat widget that can be embedded on any website, Olark gives teams a simple yet powerful way to start conversations with prospects and customers without slowing down page performance. Built for teams of all sizes, Olark balances ease of use with impactful features that support personalized customer interactions and measurable business outcomes.
The platform goes beyond basic chat with automation features like pre-chat surveys, automatic messages, visitor insights, and targeted chat rules that help teams engage the right users at the right time. With integrations to CRMs, helpdesk systems, and analytics tools, Olark captures context-rich conversations, syncs contact data, and enables teams to measure performance through reporting dashboards. Whether used for live support, sales acceleration, or proactive engagement campaigns, Olark delivers reliable messaging functionality that enhances customer experience and drives conversions.
Key Highlights
- Customizable live chat widget for websites
- Automated greetings and targeted chat rules
- Pre-chat surveys and visitor data capture
- CRM and helpdesk integrations
- Reporting and conversation analytics
- Chat routing and team assignment features
- Yes, Olark offers a free version.
- Yes, Olark offers a free trial.
- No, Credit Card details are not required for the Olark trial.
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Olark offers the following pricing plans & packages:
Olark Standard
$29 Per Month
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Olark supports the following payment frequencies:
- Monthly Payment
- Yes, Olark offers an API.
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Olark can be integrated with the following applications:
- Salesforce Sales Cloud , Mailchimp , HubSpot CRM , Slack , Shopify , Zendesk Suite , Intercom , Zapier , Google Analytics , Dynamics 365
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Olark offers support with the following options:
- Email , Phone , Chat , Knowledge Base
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Olark offers training with the following options:
- Webinar , Documentation
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Olark supports the following languages:
- Arabic , Bulgarian , Chinese , Croatian , Czech , Danish , English , French , Galician , German , Hebrew , Hindi , Icelandic , Indonesian , Irish , Italian , Japanese , Korean , Lithuanian , Polish , Russian , Serbian , Slovak , Slovenian , Spanish , Swedish , Thai , Turkish , Ukrainian , Vietnamese
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Following are the typical users of the Olark:
- Small-Business , Midsize-Business , Large-Enterprise-Business
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Olark supports the following deployment:
- Cloud Hosted , On-Premise
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Olark supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Linux
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