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Olark Claim

Accessible live chat and chatbot software for sales, marketing and customer support on your website.

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Olark Overview

Olark is a user-friendly live chat software designed to help businesses connect with their customers in real-time. It's integrated into websites, allowing companies to offer instant support and answer questions. With Olark, visitors can chat directly with team members, improving customer service. The software features customizable chat boxes that match your website's look. It also offers real-time reporting, giving insights into customer interactions and needs. A key feature is the ability to see what customers are typing before they send it, enhancing response time. Olark also supports automated messages, helping businesses engage visitors efficiently. It's easy to set up and compatible with various platforms, making it a versatile tool for businesses of all sizes.

Olark screenshot & Video

Contact Details

  • Vendor Name Olark
  • Founded 2009
  • Location United States
  • Employees 11-50

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, English, French, Galician, German, Hebrew, Hindi, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Lithuanian, Polish, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Industries

Computer Software, Education Management, Hospital & Health Care, Retail

Olark Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Olark Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Olark Standard

$29 Per Month

Olark FAQ's

  • Yes, Olark offers a free version.

  • Yes, Olark offers a free trial.

  • No, Credit Card details are not required for the Olark trial.

  • Olark offers the following pricing plans & packages:

    Starting Plan:

    $29 Per Month

  • Olark supports the following payment frequencies:

    • Monthly Payment

  • Yes, Olark offers an API.

  • Olark offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Olark offers training with the following options:
    • Webinar , Documentation

  • Olark supports the following languages:
    • Arabic , Basque , Bulgarian , Catalan , Chinese (Simplified) , Chinese (Traditional) , Croatian , Czech , Danish , Dutch , English , Estonian , Finnish , French , Galician , German , Greek , Hebrew , Hindi , Hungarian , Icelandic , Indonesian , Irish , Italian , Japanese , Kazakh , Korean , Latvian , Lithuanian , Malay , Norwegian (Bokmal) , Polish , Portuguese , Romanian , Russian , Serbian (Cyrillic) , Serbian (Latin) , Slovak , Slovenian , Spanish , Swedish , Thai , Turkish , Ukrainian , Vietnamese

  • Following are the typical users of the Olark:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Olark supports the following deployment:
    • Cloud Hosted , Deployment Type

  • Olark supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux