GoTo Resolve

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Stress-free unified IT management and support

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses GoTo Resolve

"IT and support teams often turn to GoTo Resolve when they need a straightforward way to handle remote support without a complicated setup. It works well for businesses that want to help employees or customers quickly without a lot of back-and-forth. The remote troubleshooting experience feels approachable for both technicians and end users. That said, very large enterprises with complex ticketing needs may find the platform a bit limited in depth over time."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

GoTo Resolve Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating5.0 / 5
Starting Price$23 / month
Free Trial14 Days
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersUnited States
✎
Buyer Contribution

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Product Overview

GoTo Resolve Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About GoTo Resolve

IT teams juggling five different tools, remote access, monitoring, ticketing, patch management, tend to lose more time switching between apps than actually fixing anything. GoTo Resolve pulls all of that into one platform instead. It's a unified endpoint management, or UEM, solution built for IT departments and MSPs who'd rather manage everything from a single console than piece together a stack.

What it actually covers is fairly broad.

Remote monitoring and management sits alongside unattended remote access, so technicians can push updates or troubleshoot devices whether the end user is online or not. There's mobile device management for keeping company devices compliant and secure, IT asset management for tracking hardware, software, and license usage, and a built in helpdesk with ticketing and a knowledge base for day to day support requests.

  • Zero trust security architecture baked into the platform
  • AI powered insights, called GoPilot, that summarize tickets and flag issues before they escalate
  • Script generation in PowerShell, Shell, JavaScript, or Python to speed up repetitive tasks
  • Works across Windows, Mac, and Android devices
MSPs in particular tend to gravitate toward GoTo Resolve because it replaces a pile of disconnected tools with one system, which cuts down both the tech stack and the training required to run it. For IT teams that want remote support, device management, and service desk functions without stitching together separate vendors, it covers most of the bases in one place.
Company GoTo
Founded 2003
Headquarters United States
Employees 1000+

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based iPhone Android Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Construction Consumer Electronics Information Technology & Services Mental Health Care Telecommunications

Why Choose GoTo Resolve

Problem it Solves

  • Problem it Solves Simplifies Remote IT Support And Troubleshooting For Businesses

Target Users

  • Target Users IT Professionals
  • Target Users Customer Support Teams
  • Target Users Small Business Owners
  • Target Users Remote Workers
  • Target Users Managed Service Providers

Core Use Case

  • Core Use Case Manage IT Support Requests
  • Core Use Case Automate Device Management
  • Core Use Case Monitor System Performance
  • Core Use Case Enhance Security Protocols
  • Core Use Case Facilitate Remote Access

USP

  • USP Streamline IT Support With Seamless Automation And Rapid Resolution

Pros

  • Pros Remote sessions start quickly with minimal setup for technicians
  • Pros Unattended access works reliably across Windows, Mac, and Linux
  • Pros Built-in ticketing keeps support requests organized without extra tools
  • Pros Free tier available, making it accessible for smaller IT teams
  • Pros Multi-platform agent handles diagnostics and scripting from one place
  • Pros Device management and remote support live inside a single dashboard

Cons

  • Cons Reporting depth falls short for analytics-driven IT teams
  • Cons Remote session performance dips noticeably on slower network connections
  • Cons Pricing climbs quickly once team size or feature needs grow
  • Cons Onboarding new technicians takes more structured effort than expected
Editorial Buyer Guidance

Who Is GoTo Resolve Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Simplifies Remote IT Support And Troubleshooting For Businesses

Target Users

  • IT Professionals
  • Customer Support Teams
  • Small Business Owners
  • Remote Workers
  • Managed Service Providers

Core Use Cases

  • Manage IT Support Requests
  • Automate Device Management
  • Monitor System Performance
  • Enhance Security Protocols
  • Facilitate Remote Access

Unique Selling Point

Streamline IT Support With Seamless Automation And Rapid Resolution

Strengths and Limitations

GoTo Resolve Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Remote sessions start quickly with minimal setup for technicians
  • Unattended access works reliably across Windows, Mac, and Linux
  • Built-in ticketing keeps support requests organized without extra tools
  • Free tier available, making it accessible for smaller IT teams
  • Multi-platform agent handles diagnostics and scripting from one place
  • Device management and remote support live inside a single dashboard
!

Cons

  • Reporting depth falls short for analytics-driven IT teams
  • Remote session performance dips noticeably on slower network connections
  • Pricing climbs quickly once team size or feature needs grow
  • Onboarding new technicians takes more structured effort than expected
Category-Based Capabilities

GoTo Resolve Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Cybersecurity Software 27 selected features Open category ↗ ⌄
Whitelisting/Blacklisting Compliance Management Policy Management Audit Trail Real Time Reporting Single Sign On Secure Data Storage Behavior Tracking Incident Management Activity Tracking SSL Security Patch Management Endpoint Protection Risk Alerts Remote Monitoring & Management Security Auditing Vulnerability Scanning Event Logs HIPAA Compliant Server Monitoring Anti Virus Authentication Access Controls/Permissions Two-Factor Authentication Threat Response Data Security Firewalls
Mobile Device Management (MDM) Software 33 selected features Open category ↗ ⌄
Synchronization Scheduling Wireless Internet Access Monitoring User Management Mobile Content Management Data Management Remote Update/Installation Kiosk Mode Wireless Troubleshooting Deployment Management Software Management Application Management Patch Management Security Management Compliance Management Remote Access/Control Automatic User/Device Recognition Inventory Management Policy Management Alerts/Notifications Asset Lifecycle Management Active Directory Integration Enrollments/Onboarding Access Controls/Permissions Secure Data Storage Endpoint Management Location Tracking IT Asset Tracking Configuration Management Self Service Portal Two-Factor Authentication SSL Security Usage Tracking/Analytics
MSP Software 29 selected features Open category ↗ ⌄

GoTo Resolve is an award-winning managed service provider software that brings together remote monitoring and management, remote access and support, ticketing, automation and more to secure customers with proactive resolutions. It helps businesses to improve their workflows and deliver great service while boosting productivity and customer satisfaction.

Help Desk Management Event Logs CRM Activity Tracking Server Monitoring Issue Management Self Service Portal Billing & Invoicing Configuration Management Dashboard Compliance Management Real Time Updates Project Management Patch Management SLA Management Remote Monitoring & Management Backup and Recovery Inventory Management Support Ticket Management Incident Management Maintenance Scheduling Policy Management Anti Virus IT Asset Tracking Task Management Real Time Analytics Performance Metrics Active Directory Integration Contract/License Management
Complaint Management Software 26 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management
Help Desk Software 26 selected features Open category ↗ ⌄

GoTo Resolve (now LogMeIn Resolve) is an IT help desk and remote support platform that combines ticketing, remote access, and endpoint management in one workspace. It offers a zero-trust security model, patch management, and a knowledge base. IT teams can troubleshoot devices and resolve tickets quickly, from anywhere.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
IT Management Software 29 selected features Open category ↗ ⌄
Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
AntiVirus Software 12 selected features Open category ↗ ⌄
Anomaly/Malware Detection Threat Response Real-Time Monitoring Endpoint Protection Automatic Scans VPN Data Security Real-time Alerts Webcam Protection Identity Theft Protection Spam Quarantine Phishing Protection
IT Asset Management Software 16 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications
IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Remote Desktop Software 13 selected features Open category ↗ ⌄
Real-Time Chat Screen Sharing Access Controls/Permissions Diagnostics Tools Mobile Access Remote Printing Reporting/Analytics Screen Recording Remote Access/Control File Transfer Multiple Monitor Access Collaboration Tools Troubleshooting
Remote Monitoring and Management Software 19 selected features Open category ↗ ⌄

Built for modern, distributed IT teams, GoTo Resolve combines remote monitoring with secure remote support and automation in a single workspace. Backed by 99.9% uptime and a Zero Trust security model, it helps teams maintain visibility, respond faster to device issues, and manage endpoints reliably across remote, hybrid, and multi-location environments.

Configuration Management Task Management IT Asset Management Remediation Management User Management Vulnerability Scanning Real-time Alerts For MSPs Policy Management Maintenance Scheduling Network Monitoring Real-Time Monitoring Audit Trail Patch Management Mobile Access Uptime Reporting Support Ticket Management Deployment Management Compliance Management
Remote Support Software 17 selected features Open category ↗ ⌄
Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Connected Applications

GoTo Resolve Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 14 integrations
Pricing Information

GoTo Resolve Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial 14 Days
Free Version NA
Payment Frequency Annual Subscription, Monthly Subscription
Pricing Page ↗ Trial Page ↗
Verified User Feedback

GoTo Resolve Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a GoTo Resolve Review ↗
5.0
Based on 1 approved review
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Guillermo H
Guillermo H manager

Efficient Customer Support Management with GoTo Resolve

I use GoTo Resolve to manage all my customer support tickets in one place. The software is very user-friendly and makes handling customer requests much easier and more organized. The only improvement I would like to see is more options for customizing ticket organization and enhanced reporting features.

Reviewed on October, 2024
Alternative Products

Top GoTo Resolve Alternatives

Explore leading products commonly evaluated alongside GoTo Resolve.

View All GoTo Resolve Alternatives ↗

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Slack

Supremo Remote Desktop

TeamViewer Remote

Frequently Asked Questions

GoTo Resolve FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

IT teams juggling five different tools, remote access, monitoring, ticketing, patch management, tend to lose more time switching between apps than actually fixing anything. GoTo Resolve pulls all of that into one platform instead. It's a unified endpoint management, or UEM, solution built for IT departments and MSPs who'd rather manage everything from a single console than piece together a stack.

What it actually covers is fairly broad.

Remote monitoring and management sits alongside unattended remote access, so technicians can push updates or troubleshoot devices whether the end user is online or not. There's mobile device management for keeping company devices compliant and secure, IT asset management for tracking hardware, software, and license usage, and a built in helpdesk with ticketing and a knowledge base for day to day support requests.

  • Zero trust security architecture baked into the platform
  • AI powered insights, called GoPilot, that summarize tickets and flag issues before they escalate
  • Script generation in PowerShell, Shell, JavaScript, or Python to speed up repetitive tasks
  • Works across Windows, Mac, and Android devices
MSPs in particular tend to gravitate toward GoTo Resolve because it replaces a pile of disconnected tools with one system, which cuts down both the tech stack and the training required to run it. For IT teams that want remote support, device management, and service desk functions without stitching together separate vendors, it covers most of the bases in one place.

  • No, GoTo Resolve does not offer a free version.

  • Yes, GoTo Resolve offers a free trial.

  • No, Credit Card details are not required for the GoTo Resolve trial.

  • GoTo Resolve supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • No, GoTo Resolve does not offer an API.

  • GoTo Resolve can be integrated with the following applications:

    • Jira Service Management , Salesforce Sales Cloud , ServiceNow , Google Workspace , Slack , Zoom Meetings , AWS Cloud , Freshdesk , Splunk Enterprise , Zendesk Suite , Okta , PagerDuty , Microsoft Teams , ServiceNow , Azure Active Directory External Identities , ServiceNow

  • GoTo Resolve offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • GoTo Resolve offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • GoTo Resolve supports the following languages:
    • English

  • Following are the typical users of the GoTo Resolve:
    • Self-Employed , Small-Business , Midsize-Business

  • GoTo Resolve supports the following deployment:
    • Cloud Hosted , On-Premise

  • GoTo Resolve supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux
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