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Why SoftwareWorld Chooses Serviceaide ChangeGear:
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Serviceaide ChangeGear
- Overview
- Why Choose
- Features
- Integrations
- Pricing
- User Reviews
Serviceaide ChangeGear Overview
Serviceaide ChangeGear Screenshots & Video
Contact Details
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ServiceAide
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2016
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United States
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101-500
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Support
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Email
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Phone
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Chat
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Knowledge Base
Training
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In-person
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Live Online
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Webinar
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Documentation
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Videos
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On-Premise
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Web-Based
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iPhone
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Android
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Windows
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Linux
Typical Customers
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Small-Business
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Midsize-Business
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Large-Enterprise-Business
Languages Supported
English
Industries
Education Management, Financial Services, Government Administration, Hospital & Health Care, Oil & Energy, Utilities
Why Choose Serviceaide ChangeGear
Problem it Solves
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Streamlining IT Service Management And Improving Operational Efficiency
Target Users
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IT Service Managers
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Help Desk Technicians
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Change Managers
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System Administrators
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IT Support Staff
Core Use Case
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Manage Change Requests
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Automate Workflows
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Track Incidents
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Monitor Service Performance
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Generate Reports
USP
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Streamline IT Service Management With ChangeGear's Intuitive Automation
Pros
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Flexible deployment options let teams choose cloud or on-premise setup
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AI-powered suggestions help analysts resolve tickets faster with less guesswork
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ITIL-aligned workflows come pre-built, reducing configuration time considerably
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Change management module handles complex approval chains without extra plugins
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Reporting dashboards surface actionable data without requiring SQL knowledge
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Self-service portal noticeably reduces repetitive tier-one support requests
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Integrates cleanly with third-party tools most IT teams already use
Cons
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Workflow automation setup demands significant technical knowledge to configure properly
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Reporting customization feels limited for teams with complex analytics needs
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Pricing structure scales quickly as user count and modules grow
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Mobile experience lacks the depth that the full desktop platform offers
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Serviceaide ChangeGear Features
Human Resources Software
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Performance Management
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Employee Database
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Applicant Tracking
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Compensation Management
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Employee Management
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Recruitment Management
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Employee Profiles
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Succession Planning
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Benefits Management
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Time & Attendance
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Learning & Development
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Self Service Portal
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Reporting/Analytics
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Employee Onboarding
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Training Management
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Payroll Management
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Sick Leave Tracking
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HR Management
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Calendar Management
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Approval Process Control
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Vacation/Leave Tracking
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Document Management
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360 Degree Feedback
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Time Off Management
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Compliance Management
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Access Controls/Permissions
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Attendance Tracking
Help Desk Software
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Automated Routing
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Call Center Management
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Real-Time Chat
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Performance Metrics
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Customer Database
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Self Service Portal
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SLA Management
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CRM
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Real Time Notifications
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Multi-Channel Communication
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Support Ticket Management
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Surveys & Feedback
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Document Storage
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Social Media Integration
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Alerts/Escalation
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Prioritization
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Workflow Configuration
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Ticket Management
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Reporting/Analytics
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Access Controls/Permissions
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IT Asset Management
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Email Management
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Customer History
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Interaction Tracking
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Knowledge Base Management
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Remote Access/Control
ITSM Software
Serviceaide ChangeGear is an AI-enhanced ITSM platform that unifies incident, change, asset, and service management into a single solution. With automated workflows, generative AI support, and comprehensive visibility, it helps teams streamline service delivery, enforce compliance, and accelerate resolution across complex IT operations while improving efficiency and user experience.
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Service Catalog
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Alerts/Escalation
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Multi-Channel Communication
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Configuration Management
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Inventory Management
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Approval Process Control
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Contract/License Management
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Asset Tracking
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Prioritization
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Activity Tracking
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Change Management
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Knowledge Base Management
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Self Service Portal
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Incident Management
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Alerts/Notifications
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Chat/Messaging
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Project Management
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SLA Management
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Access Controls/Permissions
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Problem Management
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Availability Management
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Support Ticket Management
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Surveys & Feedback
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Help Desk Management
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Capacity Management
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Release Management
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Asset Lifecycle Management
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Task Management
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Audit Trail
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Remote Access & Monitoring
IT Management Software
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Change Management
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SLA Management
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Activity Tracking
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Knowledge Management
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Dashboard
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Audit Management
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Self Service Portal
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Patch Management
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Capacity Management
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Configuration Management
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License Management
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Alerts/Notifications
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Inventory Management
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Compliance Management
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Remote Access/Control
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Server Monitoring
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Event Logs
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Task Management
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Incident Management
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SSL Security
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Audit Trail
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Access Controls/Permissions
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Ticket Management
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Maintenance Scheduling
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Chat/Messaging
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Issue Auditing
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IT Asset Tracking
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IT Risk Management
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Network Security
Issue Tracking Software
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Issue Scheduling
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Customizable Reports
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Real Time Notifications
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Chat/Messaging
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Help Desk Management
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Assignment Management
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Task Management
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Collaboration Tools
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Role-Based Permissions
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Commenting/Notes
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Ticket Management
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Alerts/Notifications
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Projections
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Multi-Channel Communication
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Recurring Issues
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Issue Tracking
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Knowledge Base Management
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Email Management
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Support Ticket Tracking
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Monitoring
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Project Management
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Issue Auditing
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Prioritization
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Task Progress Tracking
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Self Service Portal
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Surveys & Feedback
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SLA Management
Change Management Software
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Approval Workflow
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Training Management
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Task Management
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Audit Trail
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Change Planning
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Release Management
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Change Tracking
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Compliance Management
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Prioritization
Chatbot Software
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Natural Language Processing
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Automated Responses
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Virtual Assistant
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Chatbot
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AI/Machine Learning
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Query Suggestions
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Customer Support
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Language Detection
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Pre-Configured Bot
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Code-free Development
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Automated Routing
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Augmented Analytics
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Transfers/Routing
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Lead Qualification
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Customizable Branding
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Lead Capture
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For Sales/Marketing
CMDB Software
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Change Management
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Performance Monitoring
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Contract/License Management
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Device Auto Discovery
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API
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IT Asset Management
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Data Visualization
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Impact Management
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Service Level Agreement (SLA) Management
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License Management
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Relationship Mapping
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Inventory Management
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Configuration Management
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Compliance Management
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Knowledge Base Management
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Workflow Management
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Asset Lifecycle Management
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Prioritization
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IT Asset Tracking
Conversational AI Platform Software
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Contextual Guidance
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Live Chat
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Multi-Channel Communication
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Pre-Configured Bot
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For Developers
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Multi-Language
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Code-free Development
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Speech Synthesis
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Sentiment Analysis
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Speech Recognition
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Intent Recognition
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Reporting/Analytics
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Chatbot
IT Asset Management Software
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Contract/License Management
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Compliance Tracking
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Cost Tracking
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Procurement Management
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Supplier Management
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Configuration Management
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Asset Tracking
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Maintenance Management
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Reporting/Analytics
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Audit Management
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Inventory Management
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Change Management
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Requisition Management
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Support Ticket Management
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Barcode/Ticket Scanning
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Alerts/Notifications
IT Service Software
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Release Management
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Contract/License Management
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Knowledge Management
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Activity Dashboard
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Self Service Portal
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Workflow Management
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Service Catalog
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Third-Party Integrations
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Configuration Management
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Alerts/Notifications
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Inventory Management
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Change Management
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Problem Management
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Compliance Management
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Task Management
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Support Ticket Management
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Real-Time Monitoring
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Resource Allocation & Planning
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Service Request Management
Service Desk Software
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Change Management
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Incident Management
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Service Level Agreement (SLA) Management
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Reporting & Statistics
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IT Asset Management
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Remote Access/Control
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Procurement Management
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Self Service Portal
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Prioritization
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Real-Time Notifications
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Mobile Access
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Support Ticket Management
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CMDB
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Alerts/Notifications
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Knowledge Base Management
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Problem Management
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Customer Support
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Analytics
Serviceaide ChangeGear Integrations
Serviceaide ChangeGear Pricing
Pricing Type
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Contact Vendor
Preferred Currency
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USD ($)
Free Trial
- NA
Free Version
- NA
Payment Frequency
- NA
Serviceaide ChangeGear Reviews
4.9
(2 Reviews)
Charles R.
Server Administrator
Professional Support and User-Friendly Service Desk Platform
Overall, our experience with ChangeGear has been excellent. The support staff and professional services team are consistently responsive, addressing any issues quickly and professionally, and it’s reassuring to know there’s a knowledgeable team behind the product. The platform comes with plenty of out-of-the-box ITIL-compliant forms, which made it easy for our organization to get started right away. End users find the Self Service Portal intuitive and straightforward, allowing them to submit requests without confusion, and the clean, visually clear interface is easy for our service desk technicians to navigate. The knowledge base and smart search capabilities also help technicians resolve issues faster than ever before. While customization of forms can be a bit tricky and updates between versions require care, these challenges are manageable, and the team’s roadmap indicates improvements are on the way. Overall, it’s a reliable and efficient solution for managing IT service requests.
Review Date: March, 2019
Ratings
Ease of Use:
Customer Support:
Features & Functionality:
Overall Experience:
Brandon W.
CIP Compliance Analyst
Seamless Digital Change Management with Reliable Performance
Switching from a paper-based change process to ChangeGear has been a game-changer for our organization. The platform allows us to manage approvals digitally, maintain a full audit trail, and centralize all evidence for every change, which has drastically reduced the time from approval to completion—we see results almost instantly. Everything can be configured through the intuitive GUI and backend workflows, making it one of the most stable and reliable systems I’ve worked with straight out of the box. While the default reporting could offer more detail to simplify compliance management, the SSRS plugin provided by SunView fills that gap perfectly, giving us all the necessary data to meet regulatory requirements. Overall, ChangeGear has made our change management process far more efficient and transparent.
Review Date: March, 2019
Ratings
Ease of Use:
Customer Support:
Features & Functionality:
Overall Experience:
Serviceaide ChangeGear FAQs
- No, Serviceaide ChangeGear does not offer a free version.
- No, Serviceaide ChangeGear does not offer any free trial.
- No, Serviceaide ChangeGear does not offer an API.
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Serviceaide ChangeGear can be integrated with the following applications:
- Salesforce Sales Cloud , ServiceNow , Jira , Google Workspace , Slack , AWS Cloud , Splunk Enterprise , Microsoft Outlook , Zendesk Suite , Okta , Cherwell Service Management , BMC Helix Remedyforce , PagerDuty , Microsoft Teams , ServiceNow , Microsoft Azure , ServiceNow , jira
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Serviceaide ChangeGear offers support with the following options:
- Email , Phone , Chat , Knowledge Base
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Serviceaide ChangeGear offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
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Serviceaide ChangeGear supports the following languages:
- English
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Following are the typical users of the Serviceaide ChangeGear:
- Small-Business , Midsize-Business , Large-Enterprise-Business
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Serviceaide ChangeGear supports the following deployment:
- Cloud Hosted , On-Premise
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Serviceaide ChangeGear supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Linux