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Serviceaide ChangeGear

Service Management Software You Can Count On

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Serviceaide ChangeGear Overview

Serviceaide ChangeGear is a dynamic IT Service Management (ITSM) software developed to streamline and automate IT processes for businesses. Its standout feature is the integration of advanced artificial intelligence (AI) technology, which significantly enhances service desk efficiency. ChangeGear excels in providing solutions for incident management, service request handling, and change management, all within a user-friendly interface. The software's self-service portal empowers users with easy access to IT services, reducing the load on IT staff. ChangeGear's robust reporting and analytics capabilities offer deep insights, aiding in informed decision-making. Notably, its flexible and scalable architecture makes it suitable for businesses of all sizes, ensuring seamless IT operations and improved user satisfaction.

Serviceaide ChangeGear screenshot & Video

Contact Details

  • ServiceAide
  • 2016
  • United States
  • 101-500

Support

  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Deployment Type
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Education Management, Financial Services, Government Administration, Hospital & Health Care, Oil & Energy, Utilities

Serviceaide ChangeGear Features

  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring

Serviceaide ChangeGear Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Serviceaide ChangeGear FAQ's

  • No, Serviceaide ChangeGear does not offer a free version.

  • No, Serviceaide ChangeGear does not offer any free trial.

  • No, Credit Card details are not required for the Serviceaide ChangeGear trial.

  • No, Serviceaide ChangeGear does not offer an API.

  • Serviceaide ChangeGear offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Serviceaide ChangeGear offers training with the following options:
    • In-person , Webinar , Documentation

  • Serviceaide ChangeGear supports the following deployment:
    • Cloud Hosted , On Premises

  • Serviceaide ChangeGear supports the following devices:
    • Web-Based , Windows , Linux