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Enterprise Service Management Software

Cherwell Service Management Overview

Cherwell Service Management software is a flexible IT service management software. Designed with a user-friendly interface, it streamlines IT workflows, making them more efficient and less complex. Its standout feature is the codeless design, allowing for easy customization without the need for deep technical knowledge. This means that adapting the software to fit specific business needs is straightforward and quick. Cherwell also offers comprehensive asset management capabilities, ensuring that all IT assets are tracked and managed effectively. Additionally, it integrates seamlessly with other tools and systems, enhancing collaboration and data sharing across departments. With robust reporting and analytics, Cherwell provides valuable insights into IT performance, aiding in decision-making and strategy development. Its scalable nature makes Cherwell Service Management suitable for businesses of all sizes, offering a solution that grows with the company.

Cherwell Service Management screenshot & Video

Contact Details

  • Ivanti
  • 1985
  • United States
  • 1000+


  • Knowledge Base


  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English, French, German, Portuguese, Spanish


Defense & Space, Higher Education, Hospital & Health Care, Logistics & Supply Chain, Public Sector, Retail

Cherwell Service Management Features

  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring

Cherwell Service Management Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • NA

Payment Frequency

  • NA

Cherwell Service Management FAQ's

  • No, Cherwell Service Management does not offer a free version.

  • Yes, Cherwell Service Management offers a free trial.

  • No, Credit Card details are not required for the Cherwell Service Management trial.

  • No, Cherwell Service Management does not offer an API.

  • Cherwell Service Management supports the following languages:
    • English

  • Following are the typical users of the Cherwell Service Management:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Cherwell Service Management supports the following devices:
    • iPhone , Android