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BMC Helix Remedyforce

Modern, flexible, predictive service management for mid-size companies

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BMC Helix Remedyforce Overview

BMC Helix Remedyforce is a cloud-based IT service management tool developed to optimize service delivery in modern IT environments. Its integration with Salesforce offers a robust platform for managing IT services, incidents, and requests. This software excels in automating service management processes, ensuring quick and efficient resolution of IT issues. Key features include incident and problem management, change management, and asset management, all within a user-friendly interface. Remedyforce's self-service portal empowers users to find solutions independently, reducing the workload on IT staff. Its analytics and reporting capabilities provide insightful data, aiding in continuous improvement. Ideal for businesses seeking streamlined IT processes, BMC Helix Remedyforce enhances productivity, improves user satisfaction, and aligns IT services with business goals.

Contact Details

  • BMC Software
  • 1980
  • United States
  • 1000+

Support

  • Email
  • Knowledge Base

Training

  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Deployment Type
  • Web-Based
  • Windows
  • Linux

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

BMC Helix Remedyforce Features

  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring

BMC Helix Remedyforce Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • N/A

Payment Frequency

  • N/A

BMC Helix Remedyforce FAQ's

No, BMC Helix Remedyforce does not offer a free version.

Yes, BMC Helix Remedyforce offers a free trial.

No, Credit Card details are not required for the BMC Helix Remedyforce trial.

No, BMC Helix Remedyforce does not offer an API.

BMC Helix Remedyforce offers support with the following options:

Email

BMC Helix Remedyforce supports the following languages:

English

Following are the typical users of the BMC Helix Remedyforce:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

BMC Helix Remedyforce supports the following deployment:

Cloud Hosted , On Premises

BMC Helix Remedyforce supports the following mobile devices:

Web-Based , Windows , Linux