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Issuetrak

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Issuetrak

"Tracking issues, requests, and internal tickets can get messy without a proper system in place. Issuetrak helps teams stay on top of incoming work by keeping everything organized and visible in one place. It works well for support teams, operations staff, and anyone managing a high volume of recurring tasks. Issue tracking and assignment become much easier to handle across departments. That said, very small teams with simple needs may find the setup process more involved than necessary."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Issuetrak Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating5.0 / 5
Starting Price$75 / year
Free TrialAvailable
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Structured Product Information

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Data Transparency

Pricing and availability can change, so current details should be confirmed with the vendor.

Product Overview

Issuetrak Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Issuetrak

Most help desk vendors have quietly gone cloud only, which is a problem if you're a hospital, a school district, or a bank where auditors and data residency rules still require on prem or air gapped systems. Issuetrak never made that switch. Since 2001 it's offered cloud, on prem, or air gapped deployment, same product, same features, just different places for your data to live.

It's not built around a single department either.

IT, HR, facilities, finance, customer support, they all run through one platform with one shared audit trail. That matters more than it sounds when different teams stop tracking issues in five different spreadsheets and start seeing the same record.

A few things that stand out:

  • Unlimited end users on every plan, so smaller teams don't end up rationing who's allowed to submit a request
  • Full audit logging down to the issue level, tracking every status change, edit, and comment
  • SOC 2 Type II certification, GDPR support, and HIPAA ready BAAs for regulated industries
  • AI features that are optional and can be switched off entirely at the site level
For manufacturing, finance, healthcare, and government teams that need serious compliance without the complexity of a full ITIL heavy ITSM platform, Issuetrak sits in a practical middle ground. It's structured enough to hold up to an audit but simple enough that teams actually use it without months of training.
Company Issuetrak
Founded 1992
Headquarters United States
Employees 11-50

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android Windows Mac Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 9 languages available
Danish Dutch English French German Irish Italian Portuguese Spanish
Industries Served 13 industries available
Aviation & Aerospace Business Supplies & Equipment Computer & Network Security Computer Networking Computer Software Construction Defense & Space Education Management Facilities & Services Government Administration Higher Education Hospital & Health Care Information Technology & Services

Why Choose Issuetrak

Problem it Solves

  • Problem it Solves Streamlining Issue Tracking And Resolution For Improved Organizational Efficiency

Target Users

  • Target Users IT Managers
  • Target Users Customer Support Teams
  • Target Users Operations Managers
  • Target Users HR Professionals
  • Target Users Facility Managers

Core Use Case

  • Core Use Case Track Issues
  • Core Use Case Manage Workflows
  • Core Use Case Automate Processes
  • Core Use Case Generate Reports
  • Core Use Case Enhance Communication

USP

  • USP Streamline Issue Tracking For Seamless Business Operations

Pros

  • Pros Ticket routing gets surprisingly smart with automated assignment rules
  • Pros Built-in audit trails make compliance tracking far less painful
  • Pros Organizations can white-label the platform with their own branding
  • Pros Submission portals let end-users report issues without needing accounts
  • Pros On-premise deployment option appeals to security-conscious IT teams
  • Pros Recurring issue templates cut repetitive ticket creation down significantly
  • Pros Reporting dashboards surface bottlenecks before they quietly become crises

Cons

  • Cons Reporting customization demands more configuration effort than most teams expect
  • Cons Pricing structure scales quickly once team size or volume grows
  • Cons Mobile experience feels noticeably limited compared to the full desktop version
  • Cons Workflow setup for complex routing rules requires a steeper learning investment
Editorial Buyer Guidance

Who Is Issuetrak Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlining Issue Tracking And Resolution For Improved Organizational Efficiency

Target Users

  • IT Managers
  • Customer Support Teams
  • Operations Managers
  • HR Professionals
  • Facility Managers

Core Use Cases

  • Track Issues
  • Manage Workflows
  • Automate Processes
  • Generate Reports
  • Enhance Communication

Unique Selling Point

Streamline Issue Tracking For Seamless Business Operations

Strengths and Limitations

Issuetrak Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Ticket routing gets surprisingly smart with automated assignment rules
  • Built-in audit trails make compliance tracking far less painful
  • Organizations can white-label the platform with their own branding
  • Submission portals let end-users report issues without needing accounts
  • On-premise deployment option appeals to security-conscious IT teams
  • Recurring issue templates cut repetitive ticket creation down significantly
  • Reporting dashboards surface bottlenecks before they quietly become crises
!

Cons

  • Reporting customization demands more configuration effort than most teams expect
  • Pricing structure scales quickly once team size or volume grows
  • Mobile experience feels noticeably limited compared to the full desktop version
  • Workflow setup for complex routing rules requires a steeper learning investment
Category-Based Capabilities

Issuetrak Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Complaint Management Software 26 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄

Issuetrak is a flexible help desk and issue tracking software for IT and customer support teams. It offers customizable ticket forms, automated routing, asset management, and a knowledge base. With Kanban boards, round-robin assignment, and real-time reporting, teams can track and resolve issues efficiently, on cloud or on-premise.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄

Issuetrak is a configurable IT service management software that helps teams track incidents, service requests, and issues through structured workflows. With automation, escalation rules, reporting, and knowledge management, it enables organizations to improve service visibility, streamline request handling, and maintain consistent IT operations across departments.

Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
Bug Tracking Software 20 selected features Open category ↗ ⌄
Issue Tracking Assignment Management Bug/Issue Capture Bug Tracking Project Management Feedback Management Real Time Updates Activity Tracking Issue Management Access Controls/Permissions Task Scheduling Ticket Management Progress Tracking Project Planning Backlog Management Status Tracking Audit Trail Collaboration Tools Commenting/Notes Multiple Projects
Facility Management Software 34 selected features Open category ↗ ⌄
Residential Properties Commercial Properties Invoice Management Maintenance Management Facility Scheduling Asset Lifecycle Management Audit Management Alerts/Notifications Equipment Management Inspection Management Incident Management Calendar Management Historical Reporting Vendor Management Reporting/Analytics Document Management Compliance Management Fixed Asset Management Visitor Management Access Controls/Permissions Space Management Work Order Management Equipment Maintenance Real Time Notifications Document Storage Contract/License Management Preventive Maintenance Inventory Management Multi-Location Parts Management Communication Management Service Request Management Materials Management Facility Asset Management
Change Management Software 9 selected features Open category ↗ ⌄
Approval Workflow Training Management Task Management Audit Trail Change Planning Release Management Change Tracking Compliance Management Prioritization
IT Asset Management Software 16 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications
IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Nonprofit Project Management Software 11 selected features ⌄
Task Management Collaboration Tools Approval Process Control Resource Allocation & Planning Activity Dashboard Customizable Templates Gantt/Timeline View Mobile Access Kanban Board For Nonprofits Calendar Management
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
CRM Software 29 selected features Open category ↗ ⌄
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export AI/Machine Learning
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Connected Applications

Issuetrak Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 10 integrations
Pricing Information

Issuetrak Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Annual Subscription
Pricing Page ↗ Trial Page ↗
Cloud Annual
$75 Per Year
On-Premises Annual
$1091 Per Year

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Issuetrak Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Issuetrak Review ↗
5.0
Based on 2 approved reviews
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Denise B
Denise B Director

Flexible product with strong support team!

The platform offers strong flexibility, allowing forms to be tailored to what our business requires. Customer support has been a major positive. Help is provided quickly with useful answers. Whenever a problem comes up or a process is unclear, reaching out to support results in timely guidance, often on the same day. This reliability is rare and makes a real difference.

Reviewed on May, 2025
Gabriel P.
Gabriel P. Director of Operations

Great value software backed by real human support.

The overall experience has been excellent, from the initial setup to ongoing support, everything felt smooth and easy. What truly stands out is the people behind the product. In a time when most companies rely heavily on automation, it is refreshing to work with a team that values real human interaction. There is a small learning curve when getting used to the templates and customization, but once you understand the structure, the platform becomes very intuitive and easy to use.

Reviewed on May, 2024
Alternative Products

Top Issuetrak Alternatives

Explore leading products commonly evaluated alongside Issuetrak.

View All Issuetrak Alternatives ↗

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Frequently Asked Questions

Issuetrak FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Most help desk vendors have quietly gone cloud only, which is a problem if you're a hospital, a school district, or a bank where auditors and data residency rules still require on prem or air gapped systems. Issuetrak never made that switch. Since 2001 it's offered cloud, on prem, or air gapped deployment, same product, same features, just different places for your data to live.

It's not built around a single department either.

IT, HR, facilities, finance, customer support, they all run through one platform with one shared audit trail. That matters more than it sounds when different teams stop tracking issues in five different spreadsheets and start seeing the same record.

A few things that stand out:

  • Unlimited end users on every plan, so smaller teams don't end up rationing who's allowed to submit a request
  • Full audit logging down to the issue level, tracking every status change, edit, and comment
  • SOC 2 Type II certification, GDPR support, and HIPAA ready BAAs for regulated industries
  • AI features that are optional and can be switched off entirely at the site level
For manufacturing, finance, healthcare, and government teams that need serious compliance without the complexity of a full ITIL heavy ITSM platform, Issuetrak sits in a practical middle ground. It's structured enough to hold up to an audit but simple enough that teams actually use it without months of training.

  • No, Issuetrak does not offer a free version.

  • Yes, Issuetrak offers a free trial.

  • No, Credit Card details are not required for the Issuetrak trial.

  • Issuetrak offers the following pricing plans & packages:

    Cloud Annual

    $75 Per Year

    On-Premises Annual

    $1091 Per Year

  • Issuetrak supports the following payment frequencies:

    • Annual Subscription

  • Yes, Issuetrak offers an API.

  • Issuetrak can be integrated with the following applications:

    • Salesforce Sales Cloud , Microsoft SharePoint , ServiceNow , Jira , Google Workspace , Slack , Microsoft Outlook , Microsoft Teams , Zapier , ServiceNow , Azure Active Directory External Identities , ServiceNow , jira

  • Issuetrak offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Issuetrak offers training with the following options:
    • In-person , Webinar , Documentation

  • Issuetrak supports the following languages:
    • Danish , Dutch , English , French , German , Irish , Italian , Portuguese , Spanish

  • Following are the typical users of the Issuetrak:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Issuetrak supports the following deployment:
    • Cloud Hosted

  • Issuetrak supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux
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