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Best Ticketing Software for Help Desks

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Issuetrak Overview

Issuetrak is a versatile issue tracking and management software designed to streamline the process of handling customer complaints, support tickets, and internal workflow tasks. Its core functionality includes creating, assigning, and tracking issues with ease. Users can categorize and prioritize tasks, ensuring important issues get addressed promptly. The software also offers customizable forms and fields, allowing businesses to tailor the system to their specific needs. Automated workflows and notifications keep everyone involved up-to-date, enhancing team collaboration. Issuetrak supports detailed reporting and analytics, providing insights into issue resolution performance and trends. Additionally, it includes features for managing asset tracking and compliance requirements. Its user-friendly interface makes it accessible for teams of all sizes, aiming to improve overall efficiency and customer satisfaction.
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Contact Details

  • Vendor Name Issuetrak
  • Founded 1992
  • Location United States
  • Employees 11-50

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Danish, Dutch, English, French, German, Irish, Italian, Portuguese, Spanish

Industries

Aviation & Aerospace, Business Supplies & Equipment, Computer & Network Security, Computer Networking, Computer Software, Construction, Defense & Space, Education Management, Facilities & Services, Government Administration, Higher Education, Hospital & Health Care, Information Technology & Services

Issuetrak Features

  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

Issuetrak Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page   Trial Page   Demo Page  

Plans & Packages

Team, Agent-only plan

$26 Per Month

Issuetrak FAQs

  • No, Issuetrak does not offer a free version.

  • Yes, Issuetrak offers a free trial.

  • No, Credit Card details are not required for the Issuetrak trial.

  • Issuetrak offers the following pricing plans & packages:

    Starting Plan:

    $26 Per Month

  • Issuetrak supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Issuetrak offers an API.

  • Issuetrak offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Issuetrak offers training with the following options:
    • In-person , Webinar , Documentation

  • Issuetrak supports the following languages:
    • Danish , Dutch , English , French , German , Irish , Italian , Portuguese , Spanish

  • Following are the typical users of the Issuetrak:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Issuetrak supports the following deployment:
    • Cloud Hosted , Deployment Type

  • Issuetrak supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux