Usersnap

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Usersnap Evaluation Snapshot

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User Rating5.0 / 5
Starting Price€46.06 / month
Free Trial15 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersAustria
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Product Overview

Usersnap Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Usersnap

Usersnap is a dynamic visual feedback and bug-tracking tool that revolutionizes the collaboration between development teams and clients. Acting as a virtual communication bridge, Usersnap simplifies the feedback process by allowing users to capture and annotate screenshots directly on the web page. This visual approach provides crystal-clear context for developers, expediting issue resolution. The platform's integrations with popular project management tools enhance workflow efficiency, ensuring seamless collaboration. Usersnap stands out for its versatility, accommodating both agile and traditional development methodologies. With its user-friendly interface and real-time collaboration features, Usersnap proves invaluable for teams striving to create a more transparent and collaborative development environment. Usersnap emerges as an essential tool in the pursuit of flawless digital experiences.
Company Usersnap
Founded 2013
Headquarters Austria
Employees 11-50

Support

24x7 Support Email Chat Knowledge Base

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 14 languages available
Croatian Czech Dutch English French German Hungarian Italian Japanese Korean Slovak Spanish Swedish Turkish
Industries Served 1 industry available
Information Technology & Services
Category-Based Capabilities

Usersnap Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Issue Tracking Software 27 selected features Open category ↗
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
Bug Tracking Software 20 selected features Open category ↗
Issue Tracking Assignment Management Bug/Issue Capture Bug Tracking Project Management Feedback Management Real Time Updates Activity Tracking Issue Management Access Controls/Permissions Task Scheduling Ticket Management Progress Tracking Project Planning Backlog Management Status Tracking Audit Trail Collaboration Tools Commenting/Notes Multiple Projects
Survey Software 31 selected features Open category ↗
URL Customization Offline Response Collection Feedback Management Template Management Email Marketing Reporting/Analytics Multi-Language Data Import/Export Real Time Data Engagement Tracking Question Piping Data Analysis Tools Activity Dashboard Customer Segmentation Question Library Survey Builder Customizable Questions Randomization Support Audio/Images/Video Site Intercept Survey Question Branching Multi-Channel Distribution Drag & Drop Social Media Integration Skip Logic Response Validation Pulse Surveys Access Controls/Permissions Visual Analytics Alerts/Notifications Artificial Intelligence
Customer Experience Software 17 selected features Open category ↗
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Quality Management Software 20 selected features Open category ↗
Compliance Management CAPA Document Management Training Management Maintenance Management Quality Control ISO Standards Management Document Coding & Control Access Controls/Permissions Equipment Management Defect Tracking Version Control Alerts/Notifications Change Management Audit Management Risk Management Workflow Management Task Management Complaint Management Supplier Quality Control
Review Management Software 9 selected features Open category ↗
Social Sharing Review Notification Campaign Management Review Monitoring Sentiment Analysis Negative Feedback Management Dashboard Review Request Response Management
Pricing Information

Usersnap Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency EUR (€)
Free Trial 15 Days
Free Version NA
Payment Frequency Annual Subscription, Monthly Subscription
Startup
€46.06 Per Month
Growth
€105.12 Per Month
Professional
€187.8 Per Month
Premium
€376.78 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Usersnap Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Usersnap Review ↗
5.0
Based on 1 approved review
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Meagan S.
Meagan S. Event Technology Specialist

So far I am really enjoying it

The platform is very intuitive and provides an efficient way for our team to test registration workflows and website components ahead of a launch. It helps ensure everything runs smoothly before going live.

Reviewed on June, 2025
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Frequently Asked Questions

Usersnap FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Usersnap is a dynamic visual feedback and bug-tracking tool that revolutionizes the collaboration between development teams and clients. Acting as a virtual communication bridge, Usersnap simplifies the feedback process by allowing users to capture and annotate screenshots directly on the web page. This visual approach provides crystal-clear context for developers, expediting issue resolution. The platform's integrations with popular project management tools enhance workflow efficiency, ensuring seamless collaboration. Usersnap stands out for its versatility, accommodating both agile and traditional development methodologies. With its user-friendly interface and real-time collaboration features, Usersnap proves invaluable for teams striving to create a more transparent and collaborative development environment. Usersnap emerges as an essential tool in the pursuit of flawless digital experiences.

  • No, Usersnap does not offer a free version.

  • Yes, Usersnap offers a free trial.

  • No, Credit Card details are not required for the Usersnap trial.

  • Usersnap offers the following pricing plans & packages:

    Startup

    €46.06 Per Month

    Growth

    €105.12 Per Month

    Professional

    €187.8 Per Month

    Premium

    €376.78 Per Month

  • Usersnap supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • Yes, Usersnap offers an API.

  • Usersnap offers support with the following options:
    • 24x7 Support , Email , Chat , Knowledge Base

  • Usersnap offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Usersnap supports the following languages:
    • Croatian , Czech , Dutch , English , French , German , Hungarian , Italian , Japanese , Korean , Slovak , Spanish , Swedish , Turkish

  • Following are the typical users of the Usersnap:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Usersnap supports the following deployment:
    • Cloud Hosted

  • Usersnap supports the following devices and operating systems:
    • Web-Based
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