New Relic

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses New Relic

"Teams that need clear visibility into how their applications are performing often turn to New Relic. It helps developers and operations staff spot issues quickly, understand what's slowing things down, and respond before problems affect users. The real-time monitoring capabilities make it useful for businesses running complex digital products. That said, smaller teams or early-stage startups may find the pricing and depth of data more than they actually need day to day."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

New Relic Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating5.0 / 5
Starting PriceContact Vendor
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

New Relic Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About New Relic

New Relic is a powerful software analytics platform that gives businesses a clear view of their digital operations. Think of it as a digital telescope—it observes and analyzes the performance of your applications and infrastructure. With New Relic, organizations can pinpoint issues before they disrupt user experiences. It's like having a watchful guardian for your digital realm, helping ensure everything runs smoothly. This platform offers valuable insights into the speed and efficiency of your software, enabling quick identification and resolution of any hiccups. New Relic's user-friendly interface and smart analytics make it a go-to tool for businesses aiming to enhance their digital performance and provide top-notch experiences for their users.
Company New Relic
Founded 2008
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 1 industry available
Information Technology & Services

Why Choose New Relic

Problem it Solves

  • Problem it Solves Optimizes Application Performance And User Experience Through Real-time Monitoring And Insights

Target Users

  • Target Users Developers
  • Target Users IT Operations
  • Target Users DevOps Engineers
  • Target Users Site Reliability Engineers
  • Target Users Business Analysts

Core Use Case

  • Core Use Case Monitor Application Performance
  • Core Use Case Analyze System Metrics
  • Core Use Case Detect And Troubleshoot Issues
  • Core Use Case Optimize Resource Usage
  • Core Use Case Visualize Data Insights

USP

  • USP Real-time Insights For Optimized Digital Performance

Pros

  • Pros Full-stack visibility across apps, infra, and logs in one place
  • Pros Real-time performance data helps catch bottlenecks before users notice
  • Pros Distributed tracing makes debugging microservices far less painful than usual
  • Pros Free tier generously includes 100GB of data per month
  • Pros Alert configurations are detailed enough to reduce false positive noise
  • Pros AI-assisted anomaly detection surfaces issues without constant manual monitoring
  • Pros Browser and mobile monitoring covered under the same platform

Cons

  • Cons Pricing climbs steeply as data ingestion and users scale
  • Cons Full-stack observability takes time to configure and tune properly
  • Cons Alert fatigue creeps in without deliberate notification management
  • Cons Reporting depth can overwhelm teams without a dedicated observability engineer
Editorial Buyer Guidance

Who Is New Relic Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Optimizes Application Performance And User Experience Through Real-time Monitoring And Insights

Target Users

  • Developers
  • IT Operations
  • DevOps Engineers
  • Site Reliability Engineers
  • Business Analysts

Core Use Cases

  • Monitor Application Performance
  • Analyze System Metrics
  • Detect And Troubleshoot Issues
  • Optimize Resource Usage
  • Visualize Data Insights

Unique Selling Point

Real-time Insights For Optimized Digital Performance

Strengths and Limitations

New Relic Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Full-stack visibility across apps, infra, and logs in one place
  • Real-time performance data helps catch bottlenecks before users notice
  • Distributed tracing makes debugging microservices far less painful than usual
  • Free tier generously includes 100GB of data per month
  • Alert configurations are detailed enough to reduce false positive noise
  • AI-assisted anomaly detection surfaces issues without constant manual monitoring
  • Browser and mobile monitoring covered under the same platform
!

Cons

  • Pricing climbs steeply as data ingestion and users scale
  • Full-stack observability takes time to configure and tune properly
  • Alert fatigue creeps in without deliberate notification management
  • Reporting depth can overwhelm teams without a dedicated observability engineer
Category-Based Capabilities

New Relic Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

IT Management Software 30 selected features Open category ↗ ⌄

Designed for performance-driven teams, New Relic brings observability into a single, connected view of applications, infrastructure, logs, and user experience. As a top IT management solution, it enables faster troubleshooting, deeper performance insights, and informed decision-making, supporting reliable operations across complex, cloud-native and distributed environments.

Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security Artificial Intelligence
Applicant Tracking Software 16 selected features Open category ↗ ⌄
Resume Parsing Application Management Background Screening Resume Search Job Management Employee Database Internal HR Candidate Profiles Collaboration Tools Candidate Tracking Interview Scheduling Job Posting Onboarding Resume Storage Assessment Management Self Service Portal
Mobile Application Development Software 19 selected features Open category ↗ ⌄
Access Controls Collaboration Tools Debugging Deployment Management Integrated Development Environment Source Control Task Management Version Control Workflow Management Change Management Configurable Workflow Offline Access Database Support Pre-built Templates Drag & Drop Data Modeling No-Code Development Compatibility Testing Graphical User Interface
Bug Tracking Software 20 selected features Open category ↗ ⌄
Issue Tracking Assignment Management Bug/Issue Capture Bug Tracking Project Management Feedback Management Real Time Updates Activity Tracking Issue Management Access Controls/Permissions Task Scheduling Ticket Management Progress Tracking Project Planning Backlog Management Status Tracking Audit Trail Collaboration Tools Commenting/Notes Multiple Projects
Application Performance Management Software 19 selected features Open category ↗ ⌄
Diagnostic Tools Collaboration Tools Event Logs Alerts/Notifications Performance Metrics Issue Tracking Reporting/Analytics Real Time Reporting Audit Management Root Cause Analysis Incident Management Baseline Manager Transaction Monitoring Server Monitoring Uptime Reporting Access Controls/Permissions Application Management Database Monitoring Container Monitoring
Cloud Management Software 25 selected features Open category ↗ ⌄
Cost Management Compliance Management Server Monitoring User Management Event Logs Configurable Workflow Access Controls/Permissions Alerts/Notifications Secure Data Storage Activity Tracking Configuration Management Data Visualization Database Support Capacity Analytics Audit Management Multi-Cloud Management Monitoring Resource Management Data Storage Management Performance Analysis Data Migration SLA Management Application Management Data Import/Export Cloud Encryption
Log Management Software 31 selected features Open category ↗ ⌄
Real Time Monitoring Compliance Tracking Activity Dashboard Anomaly Detection Log Parsing Alerts/Escalation Event Logs Remediation Management Audit Trail Archiving & Retention Server Monitoring Data Visualization Server Logs Risk Alerts Log Rotation Reporting/Analytics Activity Tracking Threshold Alerts Incident Management HIPAA Compliant Log Collection Audit Management Event Tracking PCI Compliance Uptime Reporting Issue Management Role-Based Permissions Policy Management Secure Data Storage Vulnerability Scanning Diagnostic Tools
AIOps Platforms Software 8 selected features Open category ↗ ⌄
Root Cause Analysis Data Aggregation IT Monitoring Incident Management Alerts/Notifications Performance Monitoring Reporting/Analytics AI/Machine Learning
Application Lifecycle Management Software 13 selected features Open category ↗ ⌄
Iteration Management Bug Tracking Reporting & Statistics Collaboration Tools Change Management Project Management Task Management Workflow Management Access Controls/Permissions Test Case Tracking Version Control Issue Management Requirements Review
Artificial Intelligence Software 17 selected features Open category ↗ ⌄
Virtual Personal Assistant (VPA) Sentiment Analysis Trend Analysis API Data Import/Export Predictive Analytics Third-Party Integrations Multi-Language For Sales Teams/Organizations Collaboration Tools Activity Dashboard Reporting/Analytics Process/Workflow Automation Chatbot For eCommerce Speech Recognition Performance Metrics
Database Monitoring Software 15 selected features Open category ↗ ⌄
Anomaly Detection Dashboard Query Analysis Dependency Tracking Prioritization Access Controls/Permissions Historical Trend Analysis Performance Monitoring Resource Optimization Troubleshooting Alerts/Notifications Capacity Planning Automated Discovery Multitenancy Predictive Analytics
DevOps Software 13 selected features Open category ↗ ⌄
Approval Workflow Change Management Release Management Configuration Management Reporting/Analytics Third-Party Integrations Dashboard Prioritization Monitoring Continuous Integration Collaboration Tools Continuous Deployment Testing Management
Incident Management Software 15 selected features Open category ↗ ⌄
Safety Incident Management Investigation Management On Call Scheduling Corrective and Preventive Actions (CAPA) Alerts/Notifications Disaster Recovery Task Management Workflow Management Incident Reporting Audit Trail OSHA Compliance Status Tracking Communications Management IT Incident Management Ticket Management
Infrastructure as a Service (IaaS) Software 9 selected features Open category ↗ ⌄
Service Level Agreement (SLA) Management Reporting/Analytics Log Access Load Balancing Data Security Data Migration Network Monitoring Configuration Management Performance Monitoring
IoT Analytics Software 17 selected features Open category ↗ ⌄
Data Collection Real-Time Analytics Asset Tracking ETL Trend Analysis Multiple Data Sources Activity Tracking Activity Dashboard Real-Time Monitoring Status Tracking Real-Time Data Data Synchronization Data Visualization Visual Analytics Analytics Performance Analysis For IoT Devices
Log Analysis Software 26 selected features Open category ↗ ⌄
Data Visualization Activity Dashboard Log Analysis Reporting/Analytics Alerts/Notifications Search/Filter Log Collection Pattern Detection and Recognition Customizable Dashboard Data Analysis Tools Correlation Analysis Anomaly Detection Audit Management Visual Analytics Event Logs Event Tracking Reporting & Statistics Audit Trail Continuous Monitoring Analytics Real-Time Analytics Data Classification Tagging Dashboard Monitoring Artificial Intelligence
Network Management Software 17 selected features Open category ↗ ⌄
Remote Access/Control Relationship Mapping Network Provisioning Alerts/Notifications Issue Management Troubleshooting Dashboard Endpoint Protection Data Visualization Performance Metrics Continuous Monitoring Network Analysis Network Resource Management Configuration Management Remediation Management Event Logs Access Controls/Permissions
Network Monitoring Software 19 selected features Open category ↗ ⌄
Simple Network Management Protocol (SNMP) IP Address Monitoring Web Traffic Reporting Patch Management Uptime Reporting Dashboard Bandwidth Monitoring Network Resource Management Threshold Alerts Incident Management Baseline Manager Service Level Agreement (SLA) Management Reporting & Statistics Network Analysis Real-Time Data Server Monitoring Event Logs Performance Metrics Device Auto Discovery
Network Troubleshooting Software 20 selected features Open category ↗ ⌄
Mobile Network Troubleshooting Web Traffic Reporting Network Analysis Monitoring Remote Monitoring & Management Configuration Management Activity Dashboard Server Monitoring Connectivity Management Diagnostic Tools Performance Management Network Monitoring Uptime Reporting Real-Time Monitoring Change Management Alerts/Escalation Event Logs Data Visualization Intrusion Prevention System Bug/Issue Capture
Observability Software 8 selected features Open category ↗ ⌄
Activity Monitoring Performance Metrics Alerts/Notifications Data Visualization Real-Time Data Network Monitoring Root Cause Analysis Anomaly Detection
Remote Monitoring and Management Software 19 selected features Open category ↗ ⌄
Configuration Management Task Management IT Asset Management Remediation Management User Management Vulnerability Scanning Real-time Alerts For MSPs Policy Management Maintenance Scheduling Network Monitoring Real-Time Monitoring Audit Trail Patch Management Mobile Access Uptime Reporting Support Ticket Management Deployment Management Compliance Management
Server Management Software 12 selected features Open category ↗ ⌄
Scheduling Capacity Planning Event Logs Incident Management Maintenance Scheduling CPU Monitoring Real-Time Monitoring Patch Management Server Monitoring Virtual Machine Monitoring Email Monitoring Credential Management
Server Monitoring Software 13 selected features Open category ↗ ⌄
API Inventory Management Event Logs Server Monitoring Capacity Management Uptime Reporting Web Traffic Reporting Alerts/Escalation Data Visualization Activity Dashboard Diagnostic Tools Performance Monitoring Reporting/Analytics
Web Analytics Software 12 selected features Open category ↗ ⌄
Time on Site Tracking User Interaction Tracking Referral Tracking Goal Setting/Tracking Multiple Site Management Campaign Management Web Traffic Reporting Pageview Tracking Site Search Tracking Keyword Tracking Heatmaps Funnel Analysis
Website Monitoring Software 13 selected features Open category ↗ ⌄
Real-Time Monitoring Transaction Monitoring Event Logs Visitor Tracking Uptime Reporting Availability Testing Real-Time Notifications Performance Metrics Activity Dashboard Alerts/Notifications Data Visualization FTP Monitoring Server Monitoring
Website Optimization Tools Software 15 selected features Open category ↗ ⌄
Link Management A/B Testing Website Analytics Keyword Research Tools Visitor Tracking API Content Management Competitive Analysis Engagement Tracking Performance Metrics Problem Area Alerts Conversion Rate Optimization Data Visualization Web Traffic Reporting Campaign Management
Connected Applications

New Relic Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 18 integrations
Pricing Information

New Relic Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Not available
Pricing Page ↗
Verified User Feedback

New Relic Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a New Relic Review ↗
5.0
Based on 1 approved review
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Clara T
Clara T Accountant

Decent Billing System Tool

New Relic has helped keep our invoicing systems running smoothly, reducing billing errors during telecom usage spikes. I like how New Relic dashboards show live performance for billing applications, helping identify slowdowns that could delay financial reporting. However, the large number of metrics can feel overwhelming, and it takes time to find the specific accounting information I need.

Reviewed on April, 2025
Alternative Products

Top New Relic Alternatives

Explore leading products commonly evaluated alongside New Relic.

View All New Relic Alternatives ↗

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Frequently Asked Questions

New Relic FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

New Relic is a powerful software analytics platform that gives businesses a clear view of their digital operations. Think of it as a digital telescope—it observes and analyzes the performance of your applications and infrastructure. With New Relic, organizations can pinpoint issues before they disrupt user experiences. It's like having a watchful guardian for your digital realm, helping ensure everything runs smoothly. This platform offers valuable insights into the speed and efficiency of your software, enabling quick identification and resolution of any hiccups. New Relic's user-friendly interface and smart analytics make it a go-to tool for businesses aiming to enhance their digital performance and provide top-notch experiences for their users.

  • No, New Relic does not offer a free version.

  • No, New Relic does not offer any free trial.

  • No, New Relic does not offer an API.

  • New Relic can be integrated with the following applications:

    • Salesforce Sales Cloud , ServiceNow , Docker , Jira , Dynatrace , Datadog , Slack , AWS Cloud , Google Cloud , Splunk Enterprise , GitHub , PagerDuty , Zapier , ServiceNow , Microsoft Azure , Terraform , Oracle Cloud CX , Jenkins X , Kubernetes , ServiceNow , jira

  • New Relic offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base

  • New Relic offers training with the following options:
    • In-person , Webinar , Documentation

  • New Relic supports the following languages:
    • English

  • Following are the typical users of the New Relic:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • New Relic supports the following deployment:
    • Cloud Hosted

  • New Relic supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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