BMC Helix ITSM logo

BMC Helix ITSM Claim

Cloud-native IT service management for productivity and innovation

BMC Helix ITSM Overview

BMC Helix ITSM is an advanced, cloud-based IT service management solution known for its adaptability and AI-driven capabilities. It stands out with its cognitive automation features, which utilize artificial intelligence to streamline and optimize IT service processes. The software is renowned for its incident and problem management efficiency, rapidly identifying and resolving IT issues to minimize impact on business operations. BMC Helix ITSM excels in change management, ensuring smooth and controlled implementation of IT changes. Its multi-cloud service management allows seamless integration across various cloud environments, enhancing flexibility and scalability. The user experience is enriched through conversational interfaces and virtual agents, facilitating easier and more effective user interactions. With comprehensive analytics and reporting tools, it provides deep insights, aiding in strategic decision-making and continual service improvement. This makes BMC Helix ITSM a robust choice for businesses seeking a future-ready ITSM solution.

BMC Helix ITSM screenshot & Video

Contact Details

  • BMC Software
  • 1980
  • United States
  • 1000+


  • Email
  • Knowledge Base


  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Deployment Type
  • Web-Based
  • Windows
  • Linux

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported



Financial Services, Hospital & Health Care, Information Technology & Services, Manufacturing, Public Sector, Telecommunications

BMC Helix ITSM Features

  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring

BMC Helix ITSM Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • NA

Payment Frequency

  • NA


  • No, BMC Helix ITSM does not offer a free version.

  • Yes, BMC Helix ITSM offers a free trial.

  • No, Credit Card details are not required for the BMC Helix ITSM trial.

  • No, BMC Helix ITSM does not offer an API.

  • BMC Helix ITSM offers support with the following options:
    • Email

  • BMC Helix ITSM supports the following languages:
    • English

  • Following are the typical users of the BMC Helix ITSM:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • BMC Helix ITSM supports the following deployment:
    • Cloud Hosted , On Premises

  • BMC Helix ITSM supports the following devices:
    • Web-Based , Windows , Linux