isoTracker Complaints Management Software logo

isoTracker Complaints Management Software Claim

Make complaint handling consistent, effective, and easy.

isoTracker Complaints Management Software Overview

isoTracker Complaints Management is a cloud-based solution designed to handle customer complaints and feedback efficiently. This tool simplifies logging complaints, assigning them to appropriate team members, and tracking their progress until resolution. It features customizable complaint forms, ensuring relevant data capture for various types of issues. The software supports automated email notifications, keeping all stakeholders informed throughout the complaint handling process. isoTracker also offers robust reporting capabilities, allowing for analysis of complaint trends and identification of areas for improvement. A key aspect is its compliance with regulatory standards, making it suitable for industries requiring strict adherence to quality management protocols. Its user-friendly interface facilitates easy adoption within organizations, aiming to enhance customer satisfaction and operational effectiveness.

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Contact Details

  • Vendor Name isoTracker Solutions
  • Founded 2004
  • Location United Kingdom
  • Employees 11-50

Support

  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English


Industries

Retail

isoTracker Complaints Management Software Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Document Management
  • Arrow Icon Contact Management
  • Arrow Icon Audit Management
  • Arrow Icon Subject Profiles
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Data Management
  • Arrow Icon Compliance Management
  • Arrow Icon Incident Management
  • Arrow Icon Case Management
  • Arrow Icon Intake Management
  • Arrow Icon Built-In Database
  • Arrow Icon Mobile Access
  • Arrow Icon Configurable Workflow
  • Arrow Icon Evidence Management
  • Arrow Icon Automated Claim Filing
  • Arrow Icon Carrier Invoice Auditing
  • Arrow Icon Shipping Optimization
  • Arrow Icon Shipment Tracking
  • Arrow Icon Predictive Analytics
  • Arrow Icon Exceptions Management
  • Arrow Icon Audit Management
  • Arrow Icon Third Party Management
  • Arrow Icon Auditing & Claim Filing Services
  • Arrow Icon Data Import/Export
  • Arrow Icon Package Analytics
  • Arrow Icon Cost Recovery

isoTracker Complaints Management Software Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • GBP (£) GBP (£)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

isoTracker Complaints Management Software FAQs

isoTracker Complaints Management is a cloud-based solution designed to handle customer complaints and feedback efficiently. This tool simplifies logging complaints, assigning them to appropriate team members, and tracking their progress until resolution. It features customizable complaint forms, ensuring relevant data capture for various types of issues. The software supports automated email notifications, keeping all stakeholders informed throughout the complaint handling process. isoTracker also offers robust reporting capabilities, allowing for analysis of complaint trends and identification of areas for improvement. A key aspect is its compliance with regulatory standards, making it suitable for industries requiring strict adherence to quality management protocols. Its user-friendly interface facilitates easy adoption within organizations, aiming to enhance customer satisfaction and operational effectiveness.

  • No, isoTracker Complaints Management Software does not offer a free version.

  • No, isoTracker Complaints Management Software does not offer any free trial.

  • No, Credit Card details are not required for the isoTracker Complaints Management Software trial.

  • No, isoTracker Complaints Management Software does not offer an API.

  • isoTracker Complaints Management Software offers support with the following options:
    • Email , Phone , Chat

  • isoTracker Complaints Management Software offers training with the following options:
    • Live Online , Webinar , Documentation

  • isoTracker Complaints Management Software supports the following languages:
    • English

  • Following are the typical users of the isoTracker Complaints Management Software:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • isoTracker Complaints Management Software supports the following deployment:
    • Cloud Hosted

  • isoTracker Complaints Management Software supports the following devices and operating systems:
    • Web-Based