isoTracker Complaints Management Software logo

isoTracker Complaints Management Software Claim

Make complaint handling consistent, effective, and easy.

isoTracker Complaints Management Software Overview

isoTracker Complaints Management is a cloud-based solution designed to handle customer complaints and feedback efficiently. This tool simplifies logging complaints, assigning them to appropriate team members, and tracking their progress until resolution. It features customizable complaint forms, ensuring relevant data capture for various types of issues. The software supports automated email notifications, keeping all stakeholders informed throughout the complaint handling process. isoTracker also offers robust reporting capabilities, allowing for analysis of complaint trends and identification of areas for improvement. A key aspect is its compliance with regulatory standards, making it suitable for industries requiring strict adherence to quality management protocols. Its user-friendly interface facilitates easy adoption within organizations, aiming to enhance customer satisfaction and operational effectiveness.

Contact Details

  • isoTracker Solutions
  • 2004
  • United Kingdom
  • 11-50

Support

  • Email
  • Phone
  • Chat

Training

  • Live Online
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Retail

isoTracker Complaints Management Software Features

  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management

isoTracker Complaints Management Software Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • GBP (£)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

isoTracker Complaints Management Software FAQ's

  • No, isoTracker Complaints Management Software does not offer a free version.

  • No, isoTracker Complaints Management Software does not offer any free trial.

  • No, Credit Card details are not required for the isoTracker Complaints Management Software trial.

  • No, isoTracker Complaints Management Software does not offer an API.

  • isoTracker Complaints Management Software offers support with the following options:
    • Email , Phone , Chat

  • isoTracker Complaints Management Software offers training with the following options:
    • Webinar , Documentation

  • isoTracker Complaints Management Software supports the following languages:
    • English

  • Following are the typical users of the isoTracker Complaints Management Software:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • isoTracker Complaints Management Software supports the following deployment:
    • Cloud Hosted

  • isoTracker Complaints Management Software supports the following devices:
    • Web-Based