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Quantivate Complaint Management

Manage and automate the entire complaint lifecycle.

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Quantivate Complaint Management Overview

Quantivate Complaint Management is a specialized software designed to handle and resolve customer complaints effectively. It helps businesses streamline their complaint management process by providing a centralized system for tracking and responding to customer grievances. The software ensures compliance with industry regulations, making it suitable for various sectors. It features automated workflows to efficiently guide the complaint resolution process, reducing manual tasks and improving response times. Quantivate offers robust reporting tools, enabling organizations to analyze complaint trends and identify areas for improvement. The system allows for customization to adapt to specific business needs. Additionally, it includes secure data handling features, ensuring customer information is protected. Quantivate Complaint Management aims to enhance customer satisfaction by providing a structured and efficient approach to addressing and resolving customer complaints.

Contact Details

  • Quantivate
  • 2005
  • United States
  • 101-500

Support

  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Banking, Financial Services, Government Administration, Government Relations, Information Technology & Services, Insurance, Non-profit Organization Management, Retail

Quantivate Complaint Management Features

  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management

Quantivate Complaint Management Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • N/A

Quantivate Complaint Management FAQ's

No, Quantivate Complaint Management does not offer a free version.

No, Quantivate Complaint Management does not offer any free trial.

No, Credit Card details are not required for the Quantivate Complaint Management trial.

No, Quantivate Complaint Management does not offer an API.

Quantivate Complaint Management offers support with the following options:

Email , Phone , Chat , Knowledge Base

Quantivate Complaint Management offers training with the following options:

In-person , Webinar , Documentation

Quantivate Complaint Management supports the following languages:

English

Following are the typical users of the Quantivate Complaint Management:

Small-Business , Midsize-Business , Large-Enterprise-Business

Quantivate Complaint Management supports the following deployment:

Cloud Hosted

Quantivate Complaint Management supports the following mobile devices:

Web-Based , iPhone , Android