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Quantivate Complaint Management Claim

Manage and automate the entire complaint lifecycle.

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Quantivate Complaint Management Overview

Quantivate Complaint Management is a specialized software designed to handle and resolve customer complaints effectively. It helps businesses streamline their complaint management process by providing a centralized system for tracking and responding to customer grievances. The software ensures compliance with industry regulations, making it suitable for various sectors. It features automated workflows to efficiently guide the complaint resolution process, reducing manual tasks and improving response times. Quantivate offers robust reporting tools, enabling organizations to analyze complaint trends and identify areas for improvement. The system allows for customization to adapt to specific business needs. Additionally, it includes secure data handling features, ensuring customer information is protected. Quantivate Complaint Management aims to enhance customer satisfaction by providing a structured and efficient approach to addressing and resolving customer complaints.
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Quantivate Complaint Management screenshot & Video

Contact Details

  • Vendor Name Quantivate
  • Founded 2005
  • Location United States
  • Employees 101-500

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Banking, Financial Services, Government Administration, Government Relations, Information Technology & Services, Insurance, Non-profit Organization Management, Retail

Quantivate Complaint Management Features

  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management

Quantivate Complaint Management Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Quantivate Complaint Management FAQs

  • No, Quantivate Complaint Management does not offer a free version.

  • No, Quantivate Complaint Management does not offer any free trial.

  • No, Credit Card details are not required for the Quantivate Complaint Management trial.

  • No, Quantivate Complaint Management does not offer an API.

  • Quantivate Complaint Management offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Quantivate Complaint Management offers training with the following options:
    • In-person , Webinar , Documentation

  • Quantivate Complaint Management supports the following languages:
    • English

  • Following are the typical users of the Quantivate Complaint Management:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Quantivate Complaint Management supports the following deployment:
    • Cloud Hosted

  • Quantivate Complaint Management supports the following devices and operating systems:
    • Web-Based , iPhone , Android