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SaaS Customer Support and on Premise Help Desk Software

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Wowdesk Overview

Wowdesk is a customer service and support software designed to assist businesses in managing and resolving customer inquiries and issues. It integrates various communication channels like email, social media, and live chat into a single platform, streamlining customer interactions. Wowdesk features a ticketing system that organizes and tracks customer requests, ensuring efficient handling and resolution. The software includes automation tools for routing and prioritizing tickets, enhancing response time and productivity. It offers a self-service portal where customers can find answers and information, reducing the need for direct support. Wowdesk provides analytics and reporting capabilities, giving insights into customer service performance and areas for improvement. The platform is customizable, allowing businesses to tailor it to their specific needs. Wowdesk focuses on simplifying customer support processes, aiming to improve customer satisfaction and operational efficiency.

Wowdesk screenshot & Video

Contact Details

  • Vendor Name Wowdesk
  • Founded 2018
  • Location United States
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Czech, English, French, German, Italian, Russian

Industries

Accounting, E-commerce, Education Management, Financial Services, Government Administration, Hospital & Health Care, Information Technology & Services, Leisure & Travel, Logistics & Supply Chain, Manufacturing, Marketing & Advertising, Media Production, Medical, Non-profit Organization Management, Real Estate, Telecommunications, Transportation/Trucking/Railroad

Wowdesk Features

  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management

Wowdesk Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Wowdesk FAQ's

  • No, Wowdesk does not offer a free version.

  • Yes, Wowdesk offers a free trial.

  • No, Credit Card details are not required for the Wowdesk trial.

  • Yes, Wowdesk offers an API.

  • Wowdesk offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Wowdesk offers training with the following options:
    • Webinar , Documentation

  • Wowdesk supports the following languages:
    • Arabic , Czech , English , French , German , Italian , Russian

  • Following are the typical users of the Wowdesk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Wowdesk supports the following deployment:
    • Cloud Hosted , Deployment Type

  • Wowdesk supports the following devices and operating systems:
    • Web-Based , Windows , Linux