Wowdesk

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Build WOW customer experiences and empower support teams with a SaaS support desk

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Wowdesk Evaluation Snapshot

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User RatingNot rated yet
Starting Price$6 / month
Free TrialAvailable
Free VersionYes
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Wowdesk Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Wowdesk

Wowdesk is a customer support and helpdesk platform designed to help businesses manage inquiries across multiple channels from a unified interface. The platform brings together email, live chat, social media messages, and ticket management tools so support teams can track, prioritize, and resolve customer issues without constantly switching between systems. With features that support automation, reporting, and internal collaboration, Wowdesk helps teams streamline workflows and maintain consistent responses to customer requests.

Wowdesk is accessible via browser and mobile devices, enabling support teams to stay connected even when away from their desks. For organizations looking to centralize support activity and improve service consistency, the platform offers a single place to manage and measure customer engagement across support channels.
Company Wowdesk
Founded 2019
Headquarters United States
Employees 101-500

Support

24x7 Support Email Phone Chat Knowledge Base

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 7 languages available
Arabic Czech English French German Italian Russian
Industries Served 17 industries available
Accounting Advertising & Marketing E-commerce Education Management Financial Services Government Administration Hospital & Health Care Information Technology & Services Leisure & Travel Logistics & Supply Chain Manufacturing Media Medical Non-profit Organization Management Real Estate Telecommunications Transportation/Trucking/Railroad

Why Choose Wowdesk

Problem it Solves

  • Problem it Solves Disjointed Customer Support Across Multiple Channels

Target Users

  • Target Users Support Teams
  • Target Users Customer Service Managers
  • Target Users Helpdesk Agents
  • Target Users Operations Leads

Core Use Case

  • Core Use Case Manage Support Tickets
  • Core Use Case Automate Responses
  • Core Use Case Track Team Performance
  • Core Use Case Centralize Customer Conversations

USP

  • USP Unified Helpdesk And Support Ticket Management
Editorial Buyer Guidance

Who Is Wowdesk Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Disjointed Customer Support Across Multiple Channels

Target Users

  • Support Teams
  • Customer Service Managers
  • Helpdesk Agents
  • Operations Leads

Core Use Cases

  • Manage Support Tickets
  • Automate Responses
  • Track Team Performance
  • Centralize Customer Conversations

Unique Selling Point

Unified Helpdesk And Support Ticket Management

Category-Based Capabilities

Wowdesk Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Complaint Management Software 26 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management
Customer Service Software 26 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management Artificial Intelligence
Help Desk Software 27 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control Artificial Intelligence
Live Chat Software 25 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback Artificial Intelligence
Issue Tracking Software 28 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management Artificial Intelligence
Facility Management Software 35 selected features Open category ↗ ⌄
Residential Properties Commercial Properties Invoice Management Maintenance Management Facility Scheduling Asset Lifecycle Management Audit Management Alerts/Notifications Equipment Management Inspection Management Incident Management Calendar Management Historical Reporting Vendor Management Reporting/Analytics Document Management Compliance Management Fixed Asset Management Visitor Management Access Controls/Permissions Space Management Work Order Management Equipment Maintenance Real Time Notifications Document Storage Contract/License Management Preventive Maintenance Inventory Management Multi-Location Parts Management Communication Management Service Request Management Materials Management Facility Asset Management Artificial Intelligence
Knowledge Base Software 17 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management Artificial Intelligence
Service Desk Software 19 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics Artificial Intelligence
Customer Support Software 12 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot Artificial Intelligence
CRM Software 30 selected features Open category ↗ ⌄
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export AI/Machine Learning Artificial Intelligence
IT Ticketing Systems Software 32 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management Artificial Intelligence
Pricing Information

Wowdesk Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Yes
Payment Frequency Monthly Subscription
Pricing Page ↗ Trial Page ↗ Request Demo ↗
STARTER
$6 Per Month
PROFESSIONAL
$30 Per Month
ENTERPRISE
$60 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

Wowdesk FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Wowdesk is a customer support and helpdesk platform designed to help businesses manage inquiries across multiple channels from a unified interface. The platform brings together email, live chat, social media messages, and ticket management tools so support teams can track, prioritize, and resolve customer issues without constantly switching between systems. With features that support automation, reporting, and internal collaboration, Wowdesk helps teams streamline workflows and maintain consistent responses to customer requests.

Wowdesk is accessible via browser and mobile devices, enabling support teams to stay connected even when away from their desks. For organizations looking to centralize support activity and improve service consistency, the platform offers a single place to manage and measure customer engagement across support channels.

  • Yes, Wowdesk offers a free version.

  • Yes, Wowdesk offers a free trial.

  • No, Credit Card details are not required for the Wowdesk trial.

  • Wowdesk offers the following pricing plans & packages:

    STARTER

    $6 Per Month

    PROFESSIONAL

    $30 Per Month

    ENTERPRISE

    $60 Per Month

  • Wowdesk supports the following payment frequencies:

    • Monthly Subscription

  • Yes, Wowdesk offers an API.

  • Wowdesk offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Wowdesk offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Wowdesk supports the following languages:
    • Arabic , Czech , English , French , German , Italian , Russian

  • Following are the typical users of the Wowdesk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Wowdesk supports the following deployment:
    • Cloud Hosted

  • Wowdesk supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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