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Case IQ (Formerly i-Sight)

Investigative Case Management Solution

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Case IQ (Formerly i-Sight) Overview

Case IQ, formerly known as i-Sight, is a case management software primarily used for investigations and compliance management. It helps in organizing and tracking various types of cases, such as fraud, employee misconduct, and customer complaints. The software enables users to collect and store data securely, streamline case assignment, and manage workflows efficiently. Its features include customizable report templates, automated alerts, and a centralized database for easy access to case information. Case IQ also offers tools for tracking deadlines and ensuring regulatory compliance. The user ... Show More

Case IQ (Formerly i-Sight) screenshot & Video

Contact Details

  • Case IQ
  • 1999
  • Canada
  • 101-500

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Aviation & Aerospace, Higher Education, Human Resources

Case IQ (Formerly i-Sight) Features

  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management

Case IQ (Formerly i-Sight) Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Case IQ (Formerly i-Sight) FAQ's

  • No, Case IQ (Formerly i-Sight) does not offer a free version.

  • No, Case IQ (Formerly i-Sight) does not offer any free trial.

  • No, Credit Card details are not required for the Case IQ (Formerly i-Sight) trial.

  • No, Case IQ (Formerly i-Sight) does not offer an API.

  • Case IQ (Formerly i-Sight) offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Case IQ (Formerly i-Sight) offers training with the following options:
    • In-person , Webinar , Documentation

  • Case IQ (Formerly i-Sight) supports the following languages:
    • English

  • Following are the typical users of the Case IQ (Formerly i-Sight):
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Case IQ (Formerly i-Sight) supports the following deployment:
    • Cloud Hosted

  • Case IQ (Formerly i-Sight) supports the following mobile devices:
    • Web-Based , iPhone , Android