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Kapture CX Overview

Kapture CX is software designed to help businesses improve customer satisfaction and loyalty. It offers various tools to collect customer feedback, manage interactions, and streamline support processes. With Kapture CX, companies can easily gather insights from surveys and reviews to understand customer preferences better. The software simplifies tracking customer interactions across different communication channels, ensuring a consistent and personalized customer experience. It also includes features for efficient customer support ticket management and task automation, boosting operational efficiency. Kapture CX provides reporting and analytics capabilities to support data-driven decision-making for product and service enhancements. Its user-friendly interface fosters effective team collaboration and quick responses to customer inquiries, making it a valuable asset for businesses committed to delivering exceptional customer experiences.

Kapture CX screenshot & Video

Contact Details

  • Vendor Name Adjetter Media
  • Founded 2011
  • Location India
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Consumer Goods, E-commerce, Leisure & Travel, Oil & Energy, Other Industries, Retail

Kapture CX Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Patient Communications
  • Alerts/Notifications
  • Self Service Portal
  • Records Management
  • Social Media Integration
  • Patient Management
  • Document Management
  • Predictive Analytics
  • Lead Management
  • Live Chat
  • Forms Management
  • Physician Management
  • Contact Management
  • Client Portal
  • Forecasting
  • Chat/Messaging
  • Appointment Management
  • Task Management
  • Referral Tracking
  • Medical History Records
  • Campaign Management
  • Marketing Automation
  • Calendar Management
  • Automated Scheduling
  • Audience Targeting
  • Email Management
  • HIPAA Compliant
  • Multi-Location
  • Pipeline Management
  • Billing & Invoicing

Kapture CX Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Essential

$39 Per Month

Kapture CX FAQ's

  • No, Kapture CX does not offer a free version.

  • No, Kapture CX does not offer any free trial.

  • No, Credit Card details are not required for the Kapture CX trial.

  • Kapture CX offers the following pricing plans & packages:

    Starting Plan:

    $39 Per Month

  • Kapture CX supports the following payment frequencies:

    • Monthly Payment

  • Yes, Kapture CX offers an API.

  • Kapture CX offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Kapture CX offers training with the following options:
    • In-person , Webinar , Documentation

  • Kapture CX supports the following languages:
    • English

  • Following are the typical users of the Kapture CX:
    • Midsize-Business , Large-Enterprise-Business

  • Kapture CX supports the following deployment:
    • Cloud Hosted

  • Kapture CX supports the following devices and operating systems:
    • Web-Based , iPhone , Android