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Kapture CX Evaluation Snapshot
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Data Transparency
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Product Overview
Kapture CX Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Kapture CX Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Complaint Management Software 27 selected features Open category ↗ ⌄
Routing
Multi-Channel Communication
Case Management
Issue Tracking
Activity Dashboard
Email Templates
Prioritization
Customer Service Analytics
Forms Management
Knowledge Base Management
Access Controls/Permissions
Feedback Management
Chat/Messaging
Real Time Notifications
Customer Complaint Tracking
Self Service Portal
Social Media Integration
Support Ticket Management
Interaction Tracking
Survey/Poll Management
Email Management
Alerts/Escalation
Live Chat
Collaboration Tools
Canned Responses
SLA Management
Artificial Intelligence
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Healthcare CRM Software 30 selected features Open category ↗ ⌄
Patient Communications
Alerts/Notifications
Self Service Portal
Records Management
Social Media Integration
Patient Management
Document Management
Predictive Analytics
Lead Management
Live Chat
Forms Management
Physician Management
Contact Management
Client Portal
Forecasting
Chat/Messaging
Appointment Management
Task Management
Referral Tracking
Medical History Records
Campaign Management
Marketing Automation
Calendar Management
Automated Scheduling
Audience Targeting
Email Management
HIPAA Compliant
Multi-Location
Pipeline Management
Billing & Invoicing
Field Service Management Software 25 selected features Open category ↗ ⌄
Routing
Online Time Clock
Dispatch Management
Service History
Customizable Forms
Contract/License Management
Alerts/Notifications
Payment Collection
Real Time Data
Electronic Signature
Work Order Management
Quotes/Estimates
Scheduling
Billing & Invoicing
Inventory Management
Activity Tracking
CRM
Accounting Integration
Maintenance Scheduling
File Storage
Contact Database
Mobile Access
GPS
Calendar Management
Artificial Intelligence
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance
Live Chat
Multi-Channel Communication
Pre-Configured Bot
For Developers
Multi-Language
Code-free Development
Speech Synthesis
Sentiment Analysis
Speech Recognition
Intent Recognition
Reporting/Analytics
Chatbot
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure
Knowledge Base Software 17 selected features Open category ↗ ⌄
Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management
Artificial Intelligence
Customer Support Software 12 selected features Open category ↗ ⌄
Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot
Artificial Intelligence
IT Ticketing Systems Software 32 selected features Open category ↗ ⌄
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Asset Lifecycle Management
Automated Responses
Automated Routing
Change Management
Collaboration Tools
Configurable Workflow
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Help Desk Management
Incident Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Multi-Language
Prioritization
Problem Management
Release Management
Reporting/Analytics
Self Service Portal
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Task Management
Artificial Intelligence
Pricing Information
Kapture CX Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Essential
$39
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Alternative Products
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Top Kapture CX Alternatives
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Frequently Asked Questions
Kapture CX FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Kapture CX is software designed to help businesses improve customer satisfaction and loyalty. It offers various tools to collect customer feedback, manage interactions, and streamline support processes. With Kapture CX, companies can easily gather insights from surveys and reviews to understand customer preferences better. The software simplifies tracking customer interactions across different communication channels, ensuring a consistent and personalized customer experience. It also includes features for efficient customer support ticket management and task automation, boosting operational efficiency. Kapture CX provides reporting and analytics capabilities to support data-driven decision-making for product and service enhancements. Its user-friendly interface fosters effective team collaboration and quick responses to customer inquiries, making it a valuable asset for businesses committed to delivering exceptional customer experiences.
- No, Kapture CX does not offer a free version.
- No, Kapture CX does not offer any free trial.
-
Kapture CX offers the following pricing plans & packages:
Essential
$39 Per Month
-
Kapture CX supports the following payment frequencies:
- Monthly Payment
- Yes, Kapture CX offers an API.
-
Kapture CX offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
-
Kapture CX offers training with the following options:
- In-person , Webinar , Documentation
-
Kapture CX supports the following languages:
- English
-
Following are the typical users of the Kapture CX:
- Midsize-Business , Large-Enterprise-Business
-
Kapture CX supports the following deployment:
- Cloud Hosted
-
Kapture CX supports the following devices and operating systems:
- Web-Based , iPhone , Android
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