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Digital Adoption Platform

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WalkMe Overview

WalkMe is a cutting-edge software platform designed to make digital adoption easier and more efficient. It acts as a virtual guide by offering on-screen step-by-step instructions to help users navigate complex websites or applications. This tool is especially beneficial for businesses, as it can train employees on new software without extensive manuals or training sessions. WalkMe's interactive walkthroughs are customizable, ensuring that each user's experience is tailored to their specific needs and learning pace. Moreover, it provides analytics to track user progress and identify areas where additional guidance is needed. Simple to integrate and use, WalkMe is an invaluable asset for any organization looking to enhance user experience and boost digital proficiency.
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WalkMe screenshot & Video

Contact Details

  • Vendor Name WalkMe
  • Founded 2011
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Industries

Banking, E-commerce, Financial Services, Hospital & Health Care, Public Sector, Retail, Telecommunications

WalkMe Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management

WalkMe Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Quote Based Quote Based
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WalkMe FAQs

  • No, WalkMe does not offer a free version.

  • No, WalkMe does not offer any free trial.

  • No, Credit Card details are not required for the WalkMe trial.

  • WalkMe supports the following payment frequencies:

    • Quote Based

  • Yes, WalkMe offers an API.

  • WalkMe offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • WalkMe offers training with the following options:
    • In-person , Webinar , Documentation

  • WalkMe supports the following languages:
    • Arabic , Chinese (Simplified) , Chinese (Traditional) , Czech , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Indonesian , Irish , Italian , Japanese , Korean , Norwegian (Bokmal) , Polish , Portuguese , Russian , Spanish , Swedish , Thai , Turkish , Ukrainian

  • Following are the typical users of the WalkMe:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • WalkMe supports the following deployment:
    • Cloud Hosted

  • WalkMe supports the following devices and operating systems:
    • Web-Based , iPhone , Android