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Customer Service and Helpdesk Ticket Software

AzureDesk Overview

AzureDesk is a user-friendly, cloud-based help desk software designed to simplify customer support. It's best suited for small and medium-sized businesses. AzureDesk makes it easy to manage customer queries and issues by organizing them into a clear, trackable ticketing system. It integrates email, chat, and social media platforms, allowing support teams to respond to customers from one central place. The software also includes a knowledge base feature, helping customers find answers quickly. AzureDesk's reporting tools provide valuable insights into customer support performance, assisting teams to improve over time. With its straightforward interface and essential features, AzureDesk is a practical solution for businesses looking to enhance their customer service efficiently.

AzureDesk screenshot & Video

Contact Details

  • AzureDesk
  • 2014
  • United States
  • 1-10

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Dutch, English, French, German, Spanish

Industries

Information Technology & Services

AzureDesk Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

AzureDesk Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

Plus

$33 Per User

AzureDesk FAQ's

  • No, AzureDesk does not offer a free version.

  • Yes, AzureDesk offers a free trial.

  • No, Credit Card details are not required for the AzureDesk trial.

  • AzureDesk offers the following pricing plans & packages:

    Starting Plan:

    $33 Per User

  • AzureDesk supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, AzureDesk offers an API.

  • AzureDesk offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • AzureDesk offers training with the following options:
    • In-person , Webinar , Documentation

  • AzureDesk supports the following languages:
    • Dutch , English , French , German , Spanish

  • Following are the typical users of the AzureDesk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • AzureDesk supports the following deployment:
    • Cloud Hosted

  • AzureDesk supports the following devices:
    • Web-Based , iPhone , Android