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AI-powered full-cycle service management platform.

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Service Creatio Overview

Service Creatio is a dynamic, cloud-based software designed to streamline enterprise service management processes. It offers a suite of tools for automating service operations and improving customer engagement. Central to its capabilities is a powerful low-code platform, enabling users to rapidly develop and modify processes without deep technical expertise. Service Creatio focuses on delivering end-to-end process automation, with features like case management, knowledge management, and omnichannel communications, integrating seamlessly with email, chat, and social media. Its customizable interface and adaptive analytics provide personalized service experiences and actionable insights. Primarily aimed at medium to large enterprises, Service Creatio is widely used in industries like finance, healthcare, and telecom for its versatility and scalability.

Service Creatio screenshot & Video

Contact Details

  • Vendor Name Creatio
  • Founded 2014
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Danish, Dutch, English, Esperanto, French, Indonesian, Italian, Polish, Portuguese, Turkish, Vietnamese

Industries

Banking, Broadcast Media, Business Services, Consumer Goods, Information Technology & Services, Insurance, Manufacturing, Marketing & Advertising, Pharmacy, Public Sector, Retail, Telecommunications, Transportation/Trucking/Railroad

Service Creatio Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management

Service Creatio Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
Pricing Page  

Service Creatio FAQ's

  • No, Service Creatio does not offer a free version.

  • No, Service Creatio does not offer any free trial.

  • No, Credit Card details are not required for the Service Creatio trial.

  • Service Creatio supports the following payment frequencies:

    • Monthly Payment

  • No, Service Creatio does not offer an API.

  • Service Creatio offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Service Creatio offers training with the following options:
    • In-person , Webinar , Documentation

  • Service Creatio supports the following deployment:
    • Cloud Hosted , Deployment Type

  • Service Creatio supports the following devices and operating systems:
    • Web-Based , Windows , Linux