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Zingtree Claim

AI CX workflow platform that helps B2C enterprises boost agent effectiveness and automate self-service.

Zingtree Overview

Zingtree is a tool designed to create interactive decision trees and process flows, simplifying complex processes into manageable steps. It's useful for customer support, guiding users through troubleshooting steps. The platform allows for easy tree building with a drag-and-drop editor, making it accessible even to those without coding skills. Zingtree integrates with various platforms, enhancing its versatility in different environments. Reporting features enable tracking of how trees are used, providing insights for improvement. The tool also supports the creation of scripted agent scripts, aiding in consistent customer service. Customization options ensure that the trees fit the specific needs and branding of each organization. Zingtree is user-friendly, aiming to make information navigation straightforward for both creators and end-users.
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Zingtree screenshot & Video

Contact Details

  • Vendor Name Zingtree
  • Founded 2014
  • Location United States
  • Employees 101-500

Support

  • Email Email
  • Chat Chat

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English


Industries

Hospital & Health Care, Insurance, Other Industries

Zingtree Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Zingtree Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

Zingtree FAQs

  • No, Zingtree does not offer a free version.

  • Yes, Zingtree offers a free trial.

  • No, Credit Card details are not required for the Zingtree trial.

  • Yes, Zingtree offers an API.

  • Zingtree offers support with the following options:
    • Email , Chat

  • Zingtree offers training with the following options:
    • Webinar , Documentation

  • Zingtree supports the following languages:
    • English

  • Following are the typical users of the Zingtree:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Zingtree supports the following deployment:
    • Cloud Hosted

  • Zingtree supports the following devices and operating systems:
    • Web-Based , iPhone , Android