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Zingtree

AI CX workflow platform that helps B2C enterprises boost agent effectiveness and automate self-service.

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Zingtree Overview

Zingtree is a tool designed to create interactive decision trees and process flows, simplifying complex processes into manageable steps. It's useful for customer support, guiding users through troubleshooting steps. The platform allows for easy tree building with a drag-and-drop editor, making it accessible even to those without coding skills. Zingtree integrates with various platforms, enhancing its versatility in different environments. Reporting features enable tracking of how trees are used, providing insights for improvement. The tool also supports the creation of scripted agent scripts, aiding in consistent customer service. Customization options ensure that the trees fit the specific needs and branding of each organization. Zingtree is user-friendly, aiming to make information navigation straightforward for both creators and end-users.

Contact Details

  • Zingtree
  • 2014
  • United States
  • 101-500

Support

  • Email
  • Chat

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Hospital & Health Care, Insurance, Other Industries

Zingtree Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Zingtree Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • N/A

Zingtree FAQ's

No, Zingtree does not offer a free version.

No, Zingtree does not offer any free trial.

No, Credit Card details are not required for the Zingtree trial.

Yes, Zingtree offers an API.

Zingtree offers support with the following options:

Email , Chat

Zingtree offers training with the following options:

Webinar , Documentation

Zingtree supports the following languages:

English

Following are the typical users of the Zingtree:

Small-Business , Midsize-Business , Large-Enterprise-Business

Zingtree supports the following deployment:

Cloud Hosted

Zingtree supports the following mobile devices:

Web-Based , iPhone , Android