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Track-It! Claim

IT Help Desk Software and Ticketing System

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Track-It! Overview

Track-It! is a comprehensive IT help desk and asset management software designed for small to medium-sized businesses. The software's key strength lies in its robust ticketing system, which efficiently organizes and tracks IT support requests, ensuring timely resolution of issues. Track-It! also features a detailed asset management module, allowing IT teams to monitor and manage hardware and software inventories effectively. This includes tracking software licenses, warranties, and hardware configurations. Another notable feature is its self-service portal, which empowers users to resolve common issues independently, reducing the workload on IT staff. Additionally, Track-It! offers customizable reports and dashboards, providing valuable insights into IT operations and helping in decision-making. User-friendly and feature-rich, Track-It! is an excellent tool for streamlining IT support and asset management tasks.

Track-It! screenshot & Video

Contact Details

  • Vendor Name BMC Software
  • Founded 1980
  • Location United States
  • Employees 11-50

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English, French, German, Portuguese, Spanish

Industries

Information Technology & Services

Track-It! Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring

Track-It! Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Track-It! FAQ's

  • No, Track-It! does not offer a free version.

  • Yes, Track-It! offers a free trial.

  • No, Credit Card details are not required for the Track-It! trial.

  • No, Track-It! does not offer an API.

  • Track-It! offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Track-It! offers training with the following options:
    • In-person , Webinar , Documentation

  • Track-It! supports the following languages:
    • English , French , German , Portuguese , Spanish

  • Following are the typical users of the Track-It!:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Track-It! supports the following deployment:
    • Cloud Hosted , Deployment Type

  • Track-It! supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux