Decision Snapshot
HaloITSM Evaluation Snapshot
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Data Transparency
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Product Overview
HaloITSM Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose HaloITSM
Problem it Solves
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Streamlines IT Service Delivery And Support Operations
Target Users
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IT Service Desk Teams
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IT Managers
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System Administrators
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Managed Service Providers
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Enterprise Organizations
Core Use Case
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Resolve IT Incidents
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Manage Service Requests
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Track IT Assets
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Automate Support Workflows
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Monitor Service Performance
USP
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ITIL Aligned ITSM With Powerful No Code Automation
Pros
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Modern, intuitive interface that's easy for both IT staff and end users to navigate
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All modules included in one price, with no hidden charges for extra features
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Highly customizable, letting teams tailor workflows to their exact needs
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Supports over 200 integrations, including Azure AD, Microsoft Teams, and ServiceNow
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Customer support is consistently praised as helpful, responsive, and easy to work with
Cons
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Configuration can get complex, given how many features and settings are available
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Advanced reporting and deep customization lag behind some pricier competitors
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Initial setup takes real time, especially for admins configuring workflows
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Pricing can feel high for smaller businesses, better suited for larger teams
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New agents settle in quickly, but admins may need more time mastering advanced settings
Editorial Buyer Guidance
Who Is HaloITSM Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Streamlines IT Service Delivery And Support OperationsTarget Users
- IT Service Desk Teams
- IT Managers
- System Administrators
- Managed Service Providers
- Enterprise Organizations
Core Use Cases
- Resolve IT Incidents
- Manage Service Requests
- Track IT Assets
- Automate Support Workflows
- Monitor Service Performance
Unique Selling Point
ITIL Aligned ITSM With Powerful No Code Automation
Strengths and Limitations
HaloITSM Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Modern, intuitive interface that's easy for both IT staff and end users to navigate
- All modules included in one price, with no hidden charges for extra features
- Highly customizable, letting teams tailor workflows to their exact needs
- Supports over 200 integrations, including Azure AD, Microsoft Teams, and ServiceNow
- Customer support is consistently praised as helpful, responsive, and easy to work with
!
Cons
- Configuration can get complex, given how many features and settings are available
- Advanced reporting and deep customization lag behind some pricier competitors
- Initial setup takes real time, especially for admins configuring workflows
- Pricing can feel high for smaller businesses, better suited for larger teams
- New agents settle in quickly, but admins may need more time mastering advanced settings
Sponsored Products
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Sponsor
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Category-Based Capabilities
HaloITSM Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
HaloITSM is an all-in-one ITSM help desk platform built on ITIL best practices. It handles incident, problem, and change management alongside asset tracking and service requests. With workflow automation, a self-service portal, and detailed reporting, IT teams can standardize processes and resolve tickets more efficiently.
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Trusted by 100000+ users across 75+ countries, HaloITSM is an all-encompassing ITSM software solution built to support modern, service-driven organizations. It enables structured handling of requests, incidents, assets, and changes through configurable workflows, automation, and self-service tools, helping IT teams maintain control, improve responsiveness, and manage services efficiently.
Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring
CMDB Software 19 selected features Open category ↗ ⌄
Change Management
Performance Monitoring
Contract/License Management
Device Auto Discovery
API
IT Asset Management
Data Visualization
Impact Management
Service Level Agreement (SLA) Management
License Management
Relationship Mapping
Inventory Management
Configuration Management
Compliance Management
Knowledge Base Management
Workflow Management
Asset Lifecycle Management
Prioritization
IT Asset Tracking
Incident Management Software 15 selected features Open category ↗ ⌄
Safety Incident Management
Investigation Management
On Call Scheduling
Corrective and Preventive Actions (CAPA)
Alerts/Notifications
Disaster Recovery
Task Management
Workflow Management
Incident Reporting
Audit Trail
OSHA Compliance
Status Tracking
Communications Management
IT Incident Management
Ticket Management
IT Asset Management Software 16 selected features Open category ↗ ⌄
Contract/License Management
Compliance Tracking
Cost Tracking
Procurement Management
Supplier Management
Configuration Management
Asset Tracking
Maintenance Management
Reporting/Analytics
Audit Management
Inventory Management
Change Management
Requisition Management
Support Ticket Management
Barcode/Ticket Scanning
Alerts/Notifications
IT Service Software 19 selected features Open category ↗ ⌄
Release Management
Contract/License Management
Knowledge Management
Activity Dashboard
Self Service Portal
Workflow Management
Service Catalog
Third-Party Integrations
Configuration Management
Alerts/Notifications
Inventory Management
Change Management
Problem Management
Compliance Management
Task Management
Support Ticket Management
Real-Time Monitoring
Resource Allocation & Planning
Service Request Management
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics
Pricing Information
HaloITSM Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Verified User Feedback
Write a HaloITSM Review ↗
HaloITSM Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Ashley B
HR Director
I would recommend HaloITSM
The system meets our requirements and makes it easier to support employees/ internal customer service with faster and more efficient responses.
Reviewed on January, 2025
Alternative Products
View All HaloITSM Alternatives ↗
Top HaloITSM Alternatives
Explore leading products commonly evaluated alongside HaloITSM.
Frequently Asked Questions
HaloITSM FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
The pitch behind most enterprise ITSM tools is the same: pay for the base tier, then unlock what you actually need one paywalled module at a time. HaloITSM was built to break that pattern. It runs on all inclusive pricing, meaning incident management, change management, problem management, CMDB, knowledge base, reporting, and self service all come standard rather than locked behind an upsell.
That matters most in how it handles incidents.
Teams can log, prioritize, and route issues from multiple channels straight to the right team, with a dedicated console for coordinating major incidents when something breaks at scale. Every incident links back to affected assets and services, so agents see the full picture instead of guessing at what's impacted.
A few things worth calling out:
- Change management with full CAB review flows, risk checks, and rollback plans built in
- Over 1,000 out of the box reports, plus a no code query builder for anything custom
- Halo AI baked into the platform itself, covering ticket triage, summaries, and suggested replies, no separate paid add on required
- No code configuration for forms, workflows, and portals, so IT teams don't need a developer just to adjust a process
- Deployment across Halo Cloud, private cloud, or fully on premises
Halo has actually migrated teams off nearly every major competing platform, including ServiceNow, with a dedicated migration team behind it. For enterprise IT departments that want the depth of a big name ITSM suite without the module sprawl and licensing games, it's built to compete directly on that front.
- No, HaloITSM does not offer a free version.
- Yes, HaloITSM offers a free trial.
- No, Credit Card details are not required for the HaloITSM trial.
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HaloITSM supports the following payment frequencies:
- Annual Subscription
- No, HaloITSM does not offer an API.
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HaloITSM offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
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HaloITSM offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
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HaloITSM supports the following languages:
- Chinese , Danish , Dutch , English , Estonian , French , German , Italian , Polish , Portuguese , Spanish
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Following are the typical users of the HaloITSM:
- Small-Business , Midsize-Business , Large-Enterprise-Business
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HaloITSM supports the following deployment:
- Cloud Hosted , On-Premise
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HaloITSM supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Mac , Linux
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Product Comparisons
HaloITSM Comparisons
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