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Intuitive ITSM Software, Delivered by Experts

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HaloITSM Overview

HaloITSM is an all-encompassing IT service management software specifically designed to cater to the needs of IT support teams. Its primary strength lies in its unified ticketing system, which centralizes all IT requests, from emails to social media queries, into one manageable interface. This feature significantly improves response times and issue tracking. The software is also equipped with powerful automation tools that streamline workflow processes, reducing manual effort and boosting efficiency. Customizable dashboards and real-time reporting give valuable insights into IT operations, aiding in decision-making. Moreover, HaloITSM supports ITIL (Information Technology Infrastructure Library) frameworks, making it ideal for organizations following ITIL best practices. Its user-friendly design and scalability make it suitable for businesses of varying sizes, enhancing overall IT service delivery and management.
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HaloITSM screenshot & Video

Contact Details

  • Vendor Name Halo Service Solutions
  • Founded 1994
  • Location United Kingdom
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Chinese, Danish, Dutch, English, Estonian, French, German, Italian, Polish, Portuguese, Spanish

Industries

Automotive, Banking, Education Management, Financial Services, Hospital & Health Care, Insurance, Legal Services, Manufacturing, Pharmaceuticals, Public Sector, Retail

HaloITSM Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring

HaloITSM Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
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Plans & Packages

THE SERVICE MANAGEMENT SYSTEM

$85 Per Month

HaloITSM FAQs

  • No, HaloITSM does not offer a free version.

  • Yes, HaloITSM offers a free trial.

  • No, Credit Card details are not required for the HaloITSM trial.

  • HaloITSM offers the following pricing plans & packages:

    Starting Plan:

    $85 Per Month

  • HaloITSM supports the following payment frequencies:

    • Annual Subscription

  • Yes, HaloITSM offers an API.

  • HaloITSM offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • HaloITSM offers training with the following options:
    • In-person , Webinar , Documentation

  • HaloITSM supports the following languages:
    • Chinese (Simplified) , Chinese (Traditional) , Danish , Dutch , English , Estonian , French , German , Italian , Polish , Portuguese , Spanish

  • Following are the typical users of the HaloITSM:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • HaloITSM supports the following deployment:
    • Cloud Hosted , Deployment Type

  • HaloITSM supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux