ServiceNow IT Service Management
Claim ProfileIT Service Management (ITSM) Software
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ServiceNow IT Service Management Evaluation Snapshot
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Product Overview
ServiceNow IT Service Management Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
ServiceNow IT Service Management Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
ServiceNow ITSM is a cloud-based IT service management platform that helps organizations streamline and automate IT workflows, from incident and request handling to change and problem management. Built on ITIL standards, it centralizes service delivery, enhances visibility, and boosts efficiency, enabling teams to scale operations and improve service quality.
Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management
IT Service Software 19 selected features Open category ↗ ⌄
Release Management
Contract/License Management
Knowledge Management
Activity Dashboard
Self Service Portal
Workflow Management
Service Catalog
Third-Party Integrations
Configuration Management
Alerts/Notifications
Inventory Management
Change Management
Problem Management
Compliance Management
Task Management
Support Ticket Management
Real-Time Monitoring
Resource Allocation & Planning
Service Request Management
Pricing Information
ServiceNow IT Service Management Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Verified User Feedback
Write a ServiceNow IT Service Management Review ↗
ServiceNow IT Service Management Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Joshua O
System Administrator
Fair Experience
My experience has been reasonable but not as positive as with Autotask. The system is easy to use and supports integration with PagerDuty for urgent Priority One alerts. While the core functionality works well, customising the popx.service-now.com branding feels complicated and less user friendly compared to the default ServiceNow interface.
Reviewed on September, 2024
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Frequently Asked Questions
ServiceNow IT Service Management FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
ServiceNow IT Service Management is a dynamic, cloud-based platform designed to transform enterprise IT operations. Its core strength lies in automating IT processes, making them more efficient and responsive to business needs. The software excels in incident management, swiftly resolving IT issues to minimize downtime. With its user-friendly interface, ServiceNow enhances user experience and facilitates easy navigation. It features powerful problem and change management tools, proactively addressing IT risks and ensuring smooth transitions. The integration capabilities of ServiceNow stand out, allowing it to seamlessly connect with various business applications, streamlining workflows across departments. Additionally, it offers robust reporting and analytics, providing valuable insights for informed decision-making. Its scalability ensures it can support growing business demands, making it suitable for companies of all sizes.
- No, ServiceNow IT Service Management does not offer a free version.
- No, ServiceNow IT Service Management does not offer any free trial.
- Yes, ServiceNow IT Service Management offers an API.
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ServiceNow IT Service Management offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
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ServiceNow IT Service Management offers training with the following options:
- Live Online , Webinar , Documentation , Videos
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ServiceNow IT Service Management supports the following languages:
- Dutch , English , French , German , Italian , Japanese , Portuguese , Spanish
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Following are the typical users of the ServiceNow IT Service Management:
- Midsize-Business , Large-Enterprise-Business
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ServiceNow IT Service Management supports the following deployment:
- Cloud Hosted
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ServiceNow IT Service Management supports the following devices and operating systems:
- Web-Based , iPhone , Android
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