UseResponse
Claim ProfileImplement multi-channel customer support software with powerful tools to reduce support time
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UseResponse Evaluation Snapshot
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Data Transparency
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Product Overview
UseResponse Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose UseResponse
Problem it Solves
-
Centralizing Customer Support Feedback And Knowledge Management In One Platform.
Target Users
-
Customer Support Teams
-
SaaS Companies
-
Product Managers
-
IT Teams
-
Community Managers
Core Use Case
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Manage Customer Support Tickets.
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Collect Product Feedback.
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Build Self Service Knowledge Bases.
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Engage User Communities.
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Track Support Performance.
USP
-
Unified Platform For Support Feedback And Customer Engagement.
Editorial Buyer Guidance
Who Is UseResponse Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Centralizing Customer Support Feedback And Knowledge Management In One Platform.Target Users
- Customer Support Teams
- SaaS Companies
- Product Managers
- IT Teams
- Community Managers
Core Use Cases
- Manage Customer Support Tickets.
- Collect Product Feedback.
- Build Self Service Knowledge Bases.
- Engage User Communities.
- Track Support Performance.
Unique Selling Point
Unified Platform For Support Feedback And Customer Engagement.
Sponsored Products
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Category-Based Capabilities
UseResponse Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management
Complaint Management Software 26 selected features Open category ↗ ⌄
Routing
Multi-Channel Communication
Case Management
Issue Tracking
Activity Dashboard
Email Templates
Prioritization
Customer Service Analytics
Forms Management
Knowledge Base Management
Access Controls/Permissions
Feedback Management
Chat/Messaging
Real Time Notifications
Customer Complaint Tracking
Self Service Portal
Social Media Integration
Support Ticket Management
Interaction Tracking
Survey/Poll Management
Email Management
Alerts/Escalation
Live Chat
Collaboration Tools
Canned Responses
SLA Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Community Software 26 selected features Open category ↗ ⌄
Group Management
Event Management
Activity Dashboard
Content Management
Calendar Management
@mentions
Ideation
Website Management
Drag & Drop
User Management
Feedback Management
Membership Management
Engagement Tracking
Email Management
Discussions/Forums
Member Directory
Activity Tracking
Filtering
Alerts/Notifications
Chat/Messaging
Multi-Language
Knowledge Base Management
Social Media Integration
Moderation
Communication Management
Contact Database
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey
Idea Management Software 26 selected features Open category ↗ ⌄
Idea Ranking
Commenting/Notes
Brainstorming
Document Management
Data Security
Projections
Feedback Management
Approval Workflow
Task Management
Activity Tracking
Collaboration Tools
Prioritization
Polls/Voting
Ideation
Project Tracking
Task Progress Tracking
Communication Management
Template Management
Mind Maps
Project Planning
Surveys & Feedback
Crowdsourcing
Innovation Management
Whiteboard
Discussions/Forums
Idea Collection
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management
Sales Tracking Software 17 selected features Open category ↗ ⌄
Sales Pipeline Management
Lead Management
Reporting/Analytics
Appointment Scheduling
Task Management
Interaction Tracking
Alerts/Notifications
Customizable Reports
Activity Dashboard
Commenting/Notes
Third-Party Integrations
Data Import/Export
Lead Scoring
Document Management
Email Templates
Call Logging
Search/Filter
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Asset Lifecycle Management
Automated Responses
Automated Routing
Change Management
Collaboration Tools
Configurable Workflow
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Help Desk Management
Incident Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Multi-Language
Prioritization
Problem Management
Release Management
Reporting/Analytics
Self Service Portal
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Task Management
Pricing Information
UseResponse Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
ENTERPRISE CLOUD SUPPORT SUITE
$49
Per Month
On Premise Support Solution
$120
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a UseResponse Review ↗
UseResponse Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Michaela E.
Knowledge Base Manager
They have been a pleasure to work with!
UseResponse has been a pleasure to work with thanks to its clean, intuitive design and flexible feature set. We rely on it for idea management, our knowledge base, and internal task tracking, and everything feels easy to organize and manage. The search works well, permissions are straightforward, and the support team is quick, knowledgeable, and genuinely helpful—making the platform feel reliable, approachable, and great value overall.
Reviewed on March, 2021
Jiří M.
CEO-Program Development
A Versatile Help Desk That Simply Works!
Our experience with UseResponse has been entirely positive—it fits our use case perfectly and is easy to recommend. The platform covers almost everything our team needs, from email ticketing and help desk support to idea collection and public feedback. We especially value the self-hosted setup and the ability to customize the interface with CSS. While self-hosting can occasionally bring minor functional issues, the UseResponse support team is extremely responsive and resolves problems quickly, making the overall experience smooth and reliable.
Reviewed on December, 2018
Alternative Products
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Frequently Asked Questions
UseResponse FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an interactive community environment. This integration allows businesses to gather valuable insights directly from their users. UseResponse offers a robust ticketing system, streamlining support inquiries across various channels, including email and social media. The software also includes a knowledge base and FAQs, enabling customers to find answers quickly. Additionally, UseResponse's analytics tools provide in-depth analysis of customer feedback and support efficiency. User-friendly and adaptable, UseResponse is ideal for companies aiming to actively engage with their customers and improve their support services through direct feedback.
- No, UseResponse does not offer a free version.
- Yes, UseResponse offers a free trial.
- No, Credit Card details are not required for the UseResponse trial.
-
UseResponse offers the following pricing plans & packages:
ENTERPRISE CLOUD SUPPORT SUITE
$49 Per Month
On Premise Support Solution
$120 Per Month
- Yes, UseResponse offers an API.
-
UseResponse offers support with the following options:
- Email , Chat , Knowledge Base , FAQs/Forum
-
UseResponse offers training with the following options:
- Documentation
-
UseResponse supports the following languages:
- Chinese , Dutch , English , French , German , Japanese , Portuguese , Russian , Spanish , Thai
-
Following are the typical users of the UseResponse:
- Small-Business , Midsize-Business , Large-Enterprise-Business
-
UseResponse supports the following deployment:
- Cloud Hosted
-
UseResponse supports the following devices and operating systems:
- Web-Based , Windows , Linux
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