UseResponse logo

UseResponse Claim

Implement multi-channel customer support software with powerful tools to reduce support time

UseResponse Overview

UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an interactive community environment. This integration allows businesses to gather valuable insights directly from their users. UseResponse offers a robust ticketing system, streamlining support inquiries across various channels, including email and social media. The software also includes a knowledge base and FAQs, enabling customers to find answers quickly. Additionally, UseResponse's analytics tools provide in-depth analysis of customer feedback and support efficiency. User-friendly and adaptable, UseResponse is ideal for companies aiming to actively engage with their customers and improve their support services through direct feedback.

UseResponse screenshot & Video

Contact Details

  • UseResponse
  • 2011
  • United States
  • 1-10

Support

  • Email
  • Chat
  • Knowledge Base
  • FAQs/Forum

Training

  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • Windows
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Chinese, Dutch, English, French, German, Japanese, Portuguese, Russian, Spanish, Thai

Industries

Computer & Network Security, Computer Software, Consumer Services, Financial Services, Information Technology & Services, Internet

UseResponse Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Idea Ranking
  • Commenting/Notes
  • Brainstorming
  • Document Management
  • Data Security
  • Projections
  • Feedback Management
  • Approval Workflow
  • Task Management
  • Activity Tracking
  • Collaboration Tools
  • Prioritization
  • Polls/Voting
  • Ideation
  • Project Tracking
  • Task Progress Tracking
  • Communication Management
  • Template Management
  • Mind Maps
  • Project Planning
  • Surveys & Feedback
  • Crowdsourcing
  • Innovation Management
  • Whiteboard
  • Discussions/Forums
  • Idea Collection
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

UseResponse Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment

Plans & Packages

ENTERPRISE CLOUD SUPPORT SUITE

$49 Per Month

UseResponse FAQ's

  • No, UseResponse does not offer a free version.

  • Yes, UseResponse offers a free trial.

  • No, Credit Card details are not required for the UseResponse trial.

  • UseResponse offers the following pricing plans & packages:

    Starting Plan:

    $49 Per Month

  • UseResponse supports the following payment frequencies:

    • Monthly Payment

  • Yes, UseResponse offers an API.

  • UseResponse offers support with the following options:
    • Email , Chat , Knowledge Base

  • UseResponse offers training with the following options:
    • Documentation

  • UseResponse supports the following languages:
    • Chinese (Simplified) , Chinese (Traditional) , Dutch , English , French , German , Japanese , Portuguese , Russian , Spanish , Thai

  • Following are the typical users of the UseResponse:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • UseResponse supports the following deployment:
    • Cloud Hosted , On Premises

  • UseResponse supports the following devices:
    • Web-Based , Windows , Linux