Best Enterprise CRM Software

Enterprise CRM systems are management tools suitable for large businesses that have multiple departments or have a complex CRM process. It helps business enterprises manage many customers through seamless collaboration across teams to gather profitable insights about customer behavior. The best CRM software for enterprise businesses must contain features like workflow automation that make your life easier through office or workflow automation. The other aspects are customization or compatibility, third-party integration, customer service, employee tracking, social media, lead management, ...

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List of Best Enterprise CRM Software

Pipedrive

Sales CRM & Pipeline Management Software

Pipedrive is an outstanding CRM software designed to simplify and optimize sales processes for businesses. Its straightforward interface helps teams manage leads and deals efficiently. The software enables users to track communication, set reminders, and prioritize tasks, ensuring that opportunities are not missed. Pipedrive's visual sales pipeline provides a clear overview of deals, making it ... read more about Pipedrive

NA

Contact Vendor

United States

Copper

CRM platform built for businesses that use Google Workspace.

Copper is a customer relationship management (CRM) tool designed for ease of use, focusing on simplicity and integration with Google Workspace. It automates data entry by capturing and organizing emails, calls, and meetings, keeping customer interactions in one place. Copper's strength lies in its seamless integration with Google apps, making it a natural choice for users already within the Google... read more about Copper

14 Days

$23 Per month

United States

SugarCRM

A CRM Platform that Customers Love

SugarCRM is a customer relationship management tool designed to streamline business processes. It centralizes customer data, making it easy to access and manage. The platform offers sales automation, enhancing efficiency in tracking leads and opportunities. Marketing tools are integrated, aiding in campaign management and targeting. SugarCRM supports customer service functions, including case ... read more about SugarCRM

7 Days

$26 Per month

United States

Nutshell

All-in-one CRM that helps B2B teams close more deals

Nutshell is a high-performing customer relationship management (CRM) software designed to streamline and enhance business interactions. It helps businesses manage contacts, track leads, and nurture customer relationships efficiently. Nutshell offers a centralized platform where teams can collaborate and share vital information. With its intuitive interface, users can easily organize and access ... read more about Nutshell

14 Days

$16 Per month

United States

Less Annoying CRM

All of your contact information in one place

Less Annoying CRM is a user-friendly customer relationship management software designed specifically for small businesses. It stands out for its simplicity and affordability, offering essential CRM features without the complexity and high cost of larger systems. Key features include contact management, allowing users to keep track of their leads and customers; a calendar to manage tasks and events... read more about Less Annoying CRM

30 Days

$15 Per month

United States

Salesforce Sales Cloud

Build strong customer relationships and grow revenue with a single source of truth.

Salesforce Sales Cloud is a powerful solution designed to streamline and optimize sales processes for businesses. It serves as a comprehensive customer relationship management (CRM) platform, offering features that help organizations manage leads, track opportunities, and close deals more efficiently. With Salesforce Sales Cloud, users can easily organize and access customer information, ... read more about Salesforce Sales Cloud

Available

$25 Per month

United States

Salesmate

Best Sales CRM Software with Advanced Automation for Teams

Salesmate is an excellent software designed to enhance sales processes for small and medium-sized businesses. Tailored for simplicity, it offers a range of features to streamline customer relationship management (CRM). With Salesmate, users can efficiently manage leads, track sales pipelines, and automate repetitive tasks. The platform facilitates communication by integrating with email and ... read more about Salesmate

15 Days

$23 Per month

United States

Creatio

No-Code Platform to automate workflows and CRM

Creatio is a unique software platform that combines CRM, process automation, and low-code development capabilities, catering primarily to medium and large enterprises. Its standout feature is the seamless integration of these three core functionalities, enabling businesses to manage customer relationships, streamline processes, and rapidly develop custom applications. Creatio's CRM module excels ... read more about Creatio

Available

$25 Per month

United States

SAP Sales Cloud

Improve sales engagements and build relationships that last

SAP Sales Cloud is a powerful software solution designed to streamline and enhance your sales processes. With its user-friendly interface, it simplifies lead management, opportunity tracking, and customer engagement, making it easy for your sales team to focus on what matters most – closing deals. This software also offers real-time analytics and reporting, allowing you to gain valuable insights... read more about SAP Sales Cloud

7 Days

Contact Vendor

United States

Pipeline CRM

A sales CRM platform that offers easy setup, integrations, customization, and intuitive tools.

Pipeline CRM is a high-quality software developed to help businesses organize and manage their customer relationships effectively. It streamlines tasks, keeping customer interactions organized in one central hub. With Pipeline CRM, teams can easily track leads, monitor sales progress, and enhance collaboration. The software offers intuitive features like contact management, deal tracking, and ... read more about Pipeline CRM

14 Days

$25 Per month

United States

Sage CRM

Manage every customer relationship with Sage CRM

Sage CRM is a comprehensive software solution designed to enhance customer relationship management for small to mid-sized businesses. It excels in streamlining sales, marketing, and customer service operations. Key features include intuitive sales tracking, which helps businesses monitor leads and sales pipelines efficiently. Sage CRM's marketing tools are adept at campaign management, enabling ... read more about Sage CRM

7 Days

Contact Vendor

United Kingdom

Nextiva

The Connected Conversation Platform for Businesses

Nextiva is a cloud-based communication platform that revolutionizes business telecommunications. Primarily known for its VoIP (Voice over Internet Protocol) services, Nextiva offers a robust suite of features including voice, video, and messaging capabilities all integrated into one platform. A standout feature is its advanced call management system, which allows for efficient call routing, auto ... read more about Nextiva

7 Days

$18.95 Per month

Ukraine

NetSuite

Top Business Management Software

Oracle NetSuite is a top-notch cloud-based ERP solution that offers various tools, such as CRM, Human Capital Management, Omnichannel Commerce, Global Business Management, and Accounting Software. The tool provides its services in different industries, like IT Services, Healthcare, Professional Services, Retail, and Wholesale Distribution. Oracle NetSuite offers a unified platform that businesses... read more about NetSuite

7 Days

Contact Vendor

United States

Scoro

Work Management Software For Professional Services

Scoro, a business management software, simplifies work processes with its user-friendly design. Ideal for businesses of all sizes, Scoro integrates project management, CRM, and billing seamlessly. Its intuitive interface allows easy collaboration, helping teams stay organized and efficient. Scoro's powerful features include task scheduling, time tracking, and financial management, providing a ... read more about Scoro

14 Days

$26 Per month

United Kingdom

Accelo

The Client Work Management Platform for Professional Service Businesses

Accelo is a robust business automation platform designed to simplify professional service operations. Offering a unified system, it seamlessly integrates project management, client relationship management, and billing processes. Accelo's strength lies in its ability to automate repetitive tasks, saving time and reducing errors. It empowers teams with real-time collaboration and communication tools... read more about Accelo

7 Days

Contact Vendor

United States

ClickUp

One app to replace them all

ClickUp is an all-in-one project management platform that caters to diverse team requirements. Its user-friendly interface simplifies task organization and collaboration. It also offers customizable views to adapt to different workflows. With features like Docs, Goals, and Time Tracking, ClickUp centralizes tools and eliminates the need for multiple applications. The platform fosters transparency ... read more about ClickUp

14 Days

$7 Per month

United States

Thryv

Small Business Software & CRM System for Small Business

Thryv is a comprehensive business management platform created for small businesses. It combines essential tools like CRM, marketing automation, and appointment scheduling in one user-friendly interface. With Thryv, businesses can easily manage customer relationships, streamline communication, and boost their online presence. The platform includes features like online booking, allowing clients to ... read more about Thryv

7 Days

$20 Per month

United States

Bitrix24

All-in-one free platform to manage your team and run your sales

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly ... read more about Bitrix24

15 Days

$49 Per month

United States

Apptivo

Simplify your business operations with Business Management Software.

Apptivo is a cloud-based suite of business applications designed to support various aspects of organizational management. It includes a comprehensive CRM system for effective customer relationship management, streamlining communication and sales processes. The software offers project management tools, facilitating task tracking and team collaboration. Inventory management within Apptivo assists in... read more about Apptivo

30 Days

$15 Per month

United States

Vtiger CRM

Maximize Growth with the best AI-powered CRM and GPT

Vtiger CRM is a cloud-based customer relationship management software tailored for small to medium-sized businesses. It centralizes customer information, making it easy to track interactions and manage customer relationships. The software offers sales automation, helping in managing leads, opportunities, and sales pipelines. Marketing tools within Vtiger assist in executing campaigns and tracking ... read more about Vtiger CRM

15 Days

$12 Per month

India

Keap

Leading small business CRM and automation platform

Keap is a versatile customer relationship management (CRM) software designed for small businesses, offering an array of features to streamline client interactions and business processes. It includes advanced automation for tasks and marketing, helping users efficiently manage emails, appointments, and follow-ups. Its sales pipeline management tool ensures effective tracking of prospects and deals... read more about Keap

14 Days

$249 Per month

United States

HubSpot CRM

Free CRM Software & Tools for Your Whole Team

HubSpot CRM is a versatile software designed to simplify and optimize customer relationship management for businesses. With an intuitive and user-friendly interface, it allows organizations to manage contacts, track leads, and nurture customer relationships effectively. HubSpot CRM provides a centralized place for teams to collaborate, ensuring seamless communication and coordination. The software... read more about HubSpot CRM

14 Days

$20 Per month

United States

Zoho CRM

Top-rated Sales CRM Software by Customers

Zoho CRM is a user-friendly software designed to streamline customer relationship management for businesses. It helps companies organize and automate their sales processes, fostering better customer interactions. With Zoho CRM, users can efficiently manage contacts, track leads, and monitor deals in one centralized platform. The software offers customizable dashboards, enabling businesses to ... read more about Zoho CRM

15 Days

$14 Per month

India

Nimble

CRM Software To Grow Your Business

Nimble is a straightforward CRM tool, designed for efficient contact management and relationship building. It integrates social media profiles, enriching customer data. The platform simplifies tracking interactions, ensuring follow-ups are timely. Nimble's calendar and task management features aid in scheduling and organization. Email integration streamlines communication. The tool offers sales ... read more about Nimble

14 Days

$24.90 Per month

United States

Zendesk Sell

Sales CRM Software & All-in-One Sales Platform

Zendesk Sell is a sales automation software designed for enhancing productivity in sales processes. It offers a streamlined interface for managing sales pipelines, ensuring efficient tracking of deals from initiation to closure. The software integrates with email, allowing for easy communication and follow-up with prospects. It features detailed reporting tools, providing valuable insights into ... read more about Zendesk Sell

Available

$19 Per month

United States

Enterprise CRM Software Buyer's Guide

» What is Enterprise CRM?

Large-scale businesses deal with complex customer-facing processes. Customer Relationship Management software helps the business in understanding its customers, and maintaining its activity history. A CRM is vital for a large-scale business, as it brings together everything under an integrated system.

The type of CRM an organization requires depends on its size, and sales model. While smaller companies may choose standard CRM, large companies with complex sales models and multiple departments incorporate Enterprise CRM for large companies.

Enterprise CRM software is designed for large-scale companies that deal with complex data. With so many people involved in the business process, Enterprise CRM allows automation and system customization. Enterprise CRM systems are suitable for companies with robust and complicated requirements. It aids in coordinating cross-functional processes that directly impact revenue generation and involves exceptional customer services.

» What is the difference between Enterprise CRM and Small-Medium business CRM?

One of the biggest reasons why a startup ends up in huge losses is the cost incurred on expensive and mismatched software. A small business does not require an advanced CRM system and can work well with cheaper software solutions. So what exactly is the difference between enterprise and small-medium business CRM?

There is a huge difference between enterprise CRM and SMB CRM. Even though they both serve the same purpose, functionality differs depending on specific needs and business accommodations.

A CRM for small businesses is the initial level cheaper module that caters to small business needs like tracking sales, building customer relationships, and streamlining the marketing process. Traditionally, small-medium CRM vendors develop affordable and easy-to-navigate functional systems.

1. Features

Both small and medium business and enterprise CRM have standard stock of features that are beneficial for companies. For example;

  • Report management
  • Contact management
  • Sales pipeline management
  • Task management
  • Capture and centralize customer-oriented data
  • Customer service support

However, there are a set of type-specific characteristics that differ in both types of business. Although small-scale business utilizes limited software resources, the requirement expands as they grow. They may accommodate customized CRM software with all required functionalities to suffice their requirements.

Contradictorily, enterprise business needs to streamline the process and assemble each line to run a successful business. They require elaborate features and deploy actively working software into the system. On top of a standard stack of features, enterprise CRM software for large companies may look for the following attributes;

  • Marketing and sales automation
  • Email automation
  • Customer opportunity management
  • Sales analytics
  • Sales forecasting
  • Advanced contact management
2. Deployment

In terms of deployment, enterprise CRM tools for small-scale businesses are cloud-based and can be accessed from anywhere in the world. This is perfect for SMBs as they do not need to worry about the cost incurred for setting up hardware and proper servers to maintain the system.

However, enterprise CRM is usually an on-premises system that offers a better sense of security and data control. As big companies deal with infinite customer data every day, they need a concrete system that downtimes data theft.

3. Pricing

Enterprise CRM is expensive. Large-scale companies need advanced features, brand names, and a lot of other things to run a successful business. Hence, they choose to buy an enterprise CRM system that offers long-period subscriptions and advanced attributes.

On other hand, small businesses and medium-scale associations look out for affordable solutions that provide standard features and offer customization. These solutions cater to petite requirements and are available for monthly or annual subscriptions.

4. Integration

SMB CRMs are usually pretty much ready to use. These can be installed as soon as they are purchased. Whereas, large enterprises prefer customized CRM that can well-integrate with business workflow.

Similarly, SMB CRM is fairly simple and easy to understand because of its limited features. It doesn’t require any rigorous training and can be deployed faster. CRM customized for large companies is complex. Employees require proper training before trying their hands on this system. Hence it takes time to integrate such a system into big companies.

» What are the features of Enterprise CRM?

An effective top enterprise CRM can take over a large part of the workload through automation, customer process management, and impacting direct sales. Here are the key features to help you pick the best CRM solutions;

1. Opportunity management

Large businesses require powerful technologies to track negotiations, and quotations, analyze prospect behavior, and pinpoint the chances, most likely to produce fruitful outcomes.

Best CRM software for enterprises must be able to handle additional opportunities in addition to managing prospects. CRM solutions must have the ability to interact with potential customers, foster relationships with partners, and monitor ongoing affiliations.

2. Advanced lead management

Business requires a thorough yet user-friendly database that tracks all pertinent client data, including support history, appointments, and customer feedback in addition to purchase history and customer information.

Top enterprise CRM software should be accessible to other related departments such as marketing and consumer service. This will ensure a more streamlined approach to customer satisfaction and lead generation.

3. Sales analytic management

CRM software for big companies includes tools to gather information from multiple sources and generate sales reports and advanced analytics for the company’s growth. Large companies require CRM that recognizes issues and can proactively gain real-time insights into the sales process.

4. User permissions

Larger companies mean a huge number of employees who have access to CRM systems. Although each user needs to access vital information, that doesn’t mean providing unrestricted access that may probably expose the company to security flaws.

CRM solutions with user permission feature ensure that each user accesses vital information, relevant to their permission. Hence, look for CRM solutions that allow you to assign access in batches depending on the user’s role, departments, or other criteria.

5. Integration

Interlinking CRM systems with other departmental software are important for the smooth functioning of large-scale businesses. Comprehensive synchronization is essential for companies all over growth. Well-integrated CRM solution comes in handy during marketing campaigns, lead capture, follow-ups with customers, and carrying out multiple interactions with converted customers.

6. Analytical dashboards and reports

Reports and dashboard analysis are one of the most prudent features to look into CRM solutions before integrating them into the business system. Real-time data analysis and sales forecasts are vital for companies. By using statistics the right way, business gains competitive advantages. Cumulative reports act as key metrics behind successful sales activities and customer acquisition.

7. Partner and Channel management

Onboarding, training, and recruitment is a tedious process that may take a lot of productive time. An Enterprise CRM is the best fit when it takes over the charge of partner onboarding and customizes channel programs by observing KPI scores minutely.

8. Robust customer support

Enterprise CRM applications with robust customer support are more welcome than any other software. Not all employees are competent with the technical aspects of new software applications. An active customer support system helps users to enrich themselves with the right amount of knowledge on the software.

Besides the above capabilities, other derivative functions expected from enterprise CRM tools are;

  • Business intelligence
  • Inventory and purchase management
  • Shipping and logistics
  • Accounts management
  • ERP integration

» What are the benefits of Enterprise CRM software?

1. Boosts interdepartmental cooperation

Enterprise customer relationship management (CRM) software solutions are responsible for collecting customer information and passing it to other pertinent departments. Receiving in-app notifications of client queries reduces your response time. It becomes easier to transfer queries to relevant agents and speed up resolutions. Right from coordinating sales, to providing support, CRM ensures the smooth functioning of department activities.

2. Centralized customer information

Centralized customer contact and a unified view of client information aid companies in delivering high-grade support and services. A dedicated CRM software solution keeps customer information in an organized manner and provides scope to add in every vital information like phone numbers, emails, offers, interaction details, etc. Digitizing and centralizing client information over CRM solutions is a secure way to handle sensitive data.

3. Streamlines sales process

The CRM software solution connects with team members and coordinates with them throughout the sales process and leads acquisitions. This allows the management to simplify the overall operation management task of building customer relationships.

4. Improve customer satisfaction

Instead of relying on spreadsheets, planners, or any other tool, management may adopt enterprise CRM solutions to execute dedicated courses of action. With this, companies can keep complete track of customers’ journeys and make efforts in building healthy relationships with clients. Companies can identify stable customers, reduce marketing and timely intervene in providing the best customer services.

5. Accessible

In a competitive market, the best enterprise CRM solutions are available at highly affordable prices and with the best features. They are cloud-based SAAS solutions that are accessible from any device like desktops, tablets, smartphones, etc. Remote location accessibility allows taking calls, closing deals, increasing productivity, and answering inquiries without wasting time. It not only speedups up the work process but also helps in generating quick revenue for the company.

6. Multiple channels and partner management

Enterprise CRM plays a vital role in managing multiple departments and partner onboarding management. Large enterprises are bifurcated into multiple departments and handle huge numbers of employees. A good, functional enterprise CRM tool takes charge to manage employee recruitment, training, and onboarding successfully.

» How to choose the best Enterprise CRM software?

There is no one size fits all CRM solution, so picking the best one is a significant task. Just like any other thing, selecting the best CRM software system depends on a variety of factors.

Before finalizing the best CRM software for large companies, management must take some time out and discuss with the team on below points;

1. Company goals

Although the CRM software system is highly customizable, company requirements vary depending on their types and size. What is better for a construction company may not work for retail outlets. There is an endless collection of enterprise CRM available in the market to select from. Hence, it is essential to examine business specifications, customer behavior, and company goals.

2. Ensure software integration with existing infrastructure

Ensuring that your CRM integrates well with existing software improves customer experience. It also helps in aggregating data from multiple touchpoints and achieves the company’s goals.

3. Rank your CRM requirements

Mapping out CRM requirements effectively helps in achieving business goals. It is important to figure out requirements and rank them as per business needs. The more precise is your list, the more it helps in getting the best-fit CRM for the business.

4. Employee training

When you integrate a new CRM into the business, your employees must know how to operate it. Best results can only be achieved by understanding the features of newly enforced software. Hence it is better to choose a CRM that provides employee training along with the onboarding process.

5. Advanced features

Now, what is the use of a CRM system without ample features to boost sales and revenue? Business objective revolves around providing best customer satisfaction which would not be possible without effective features.

» How much does an enterprise CRM cost?

Best enterprise CRM systems can produce massive returns on investment over time, but a business sales team must choose an affordable system.

Generally, CRM is priced per user, per month. Hence you need to multiply the base cost of CRM by the number of people on your team. Most CRM software for large companies offers packages that include advanced features like customized reporting and sales automation.

Commonly, an advanced enterprise CRM with basic capabilities starts from $35, per user, per month to $1800 annually.

» Conclusion

Customer relationship management software is a tool that helps businesses improve their connection with existing customers. An enterprise CRM solution is a more-encompassing system that consolidates customer-related workflows on a single dashboard. This system is relatable to businesses that are interested in constantly improving their customer services and the quality of products. Enterprise CRM is tailored to suit large companies that deal with huge information and consumer data. CRM is a huge game-changing system and with the best enterprise CRM, the capabilities double to make it more powerful.