Best Ecommerce CRM Software (Free and Paid)

CRM software for e-commerce is a system designed to help e-commerce businesses manage the customers' contact information, like purchase history, behavior, and other analytics data related to e-commerce. The best eCommerce CRM software is the one that specifically meets the unique needs of the online stores and enables them to understand customers better to retain them. The tools in CRM software directly integrate with various eCommerce CRM platforms for capturing and storing customer data for future analysis in the upcoming marketing campaigns. The eCommerce CRM system enables you to prospect and attract new buyers. It also provides you with relevant information about the existing customers to have loyal customers. Also, the CRM software leads to a better understanding of a customer's buying particulars and reduces your customer management costs. If you are seeking further assistance, surf for a list of top Free and Paid CRM software for eCommerce businesses provided below.

  • All Software
  • Buyer’s Guide

List of Best Ecommerce CRM Software (Free and Paid)

Pipedrive

Sales CRM & Pipeline Management Software

Pipedrive is an outstanding CRM software designed to simplify and optimize sales processes for businesses. Its straightforward interface helps teams manage leads and deals efficiently. The software enables users to track communication, set reminders, and prioritize tasks, ensuring that opportunities are not missed. Pipedrive's visual sales pipeline provides a clear overview of deals, making it ea... Read more about Pipedrive

Free Trial

14 Days

Pricing Type

$12 Per month

Location

United States

Microsoft Dynamics 365

Adapt and innovate with intelligent CRM and ERP business applications.

Microsoft Dynamics 365 is a comprehensive suite of business applications that integrates CRM and ERP capabilities with productivity applications and AI tools. Designed for both small and large businesses, it offers modules for sales, customer service, field service, finance, operations, commerce, and HR management. Dynamics 365 facilitates customer engagement through personalized experiences, whil... Read more about Microsoft Dynamics 365

Free Trial

30 Days

Pricing Type

Contact Vendor

Location

United States

HubSpot CRM

Free CRM Software & Tools for Your Whole Team

HubSpot is a top-rated all-in-one CRM platform that caters to the needs of small and scaling businesses. With its intuitive user experience, powerful features, and scalability, HubSpot stands out as the best CRM choice for small and scaling businesses alike. This platform offers a comprehensive suite of tools to manage customer relationships effectively, streamline sales processes, and drive reve... Read more about HubSpot CRM

Free Trial

Available

Pricing Type

$20 Per month

Location

United States

Zendesk Sell

Sales CRM Software & All-in-One Sales Platform

Zendesk Sell is a sales automation software designed for enhancing productivity in sales processes. It offers a streamlined interface for managing sales pipelines, ensuring efficient tracking of deals from initiation to closure. The software integrates with email, allowing for easy communication and follow-up with prospects. It features detailed reporting tools, providing valuable insights into sa... Read more about Zendesk Sell

Free Trial

Available

Pricing Type

$19 Per month

Location

United States

Salesforce Commerce Cloud

Reach goals faster, unlock new revenue, and drive automation with the most flexible ecommerce platform.

Salesforce Commerce Cloud is a powerful online platform designed to streamline e-commerce for businesses. It's a cloud-based service, which operates over the Internet, providing companies with tools to create and manage online stores. This software excels in personalizing customer shopping experiences, using data and artificial intelligence to recommend products and offers that fit individual pref... Read more about Salesforce Commerce Cloud

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Zoho CRM

Top-rated Sales CRM Software by Customers

Zoho CRM is a user-friendly software designed to streamline customer relationship management for businesses. It helps companies organize and automate their sales processes, fostering better customer interactions. With Zoho CRM, users can efficiently manage contacts, track leads, and monitor deals in one centralized platform. The software offers customizable dashboards, enabling businesses to tailo... Read more about Zoho CRM

Free Trial

15 Days

Pricing Type

$14 Per month

Location

India

HubSpot Commerce Hub

Commerce Software to turn opportunity into revenue

HubSpot Commerce Hub is a comprehensive e-commerce software designed to help businesses create, manage, and grow their online stores seamlessly. With features like customizable storefronts, product catalog management, order tracking, and payment integration, Commerce Hub empowers businesses to provide a stellar shopping experience for customers. Additionally, it offers marketing tools, analytics,... Read more about HubSpot Commerce Hub

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Freshsales

Easy Sales CRM Software

Freshsales is a customer relationship management (CRM) software that caters to businesses of all sizes. It streamlines the sales process by offering lead scoring, email tracking, and sales pipeline management in a single platform. Freshsales provides a 360-degree view of customers, centralizing communication and customer information. It features an AI-based lead scoring system, which prioritizes p... Read more about Freshsales

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Freshmarketer

Grow your e-commerce with a powerful Marketing CRM Software.

Freshmarketer is an innovative and user-friendly marketing automation tool designed to enhance digital marketing efforts. It offers a comprehensive suite of features, including email marketing, conversion rate optimization, and web analytics, all integrated into a single platform. The software's standout capability is its automation engine, which simplifies complex marketing workflows and enables ... Read more about Freshmarketer

Free Trial

NA

Pricing Type

$17.99 Per month

Location

United States

ActiveCampaign for Sales

Drive relationships forward to grow your business.

ActiveCampaign for Sales is a customer experience automation platform, enhancing sales processes. It combines email marketing, automation, and CRM tools. Users can automate email follow-ups, ensuring timely engagement with leads. The software allows for segmentation of contacts based on behavior, aiding targeted communication. Sales pipelines are customizable, adapting to different sales stages. A... Read more about ActiveCampaign for Sales

Free Trial

14 Days

Pricing Type

$49 Per month

Location

United States

monday sales CRM

The sales CRM software that’s fully customizable

monday sales CRM is a versatile software designed to streamline and enhance sales processes for businesses. Functioning as a Customer Relationship Management (CRM) tool, it empowers teams to manage leads, track deals, and foster customer relationships effectively. monday sales CRM stands out with its intuitive interface, enabling easy navigation and collaboration. Noteworthy features include custo... Read more about monday sales CRM

Free Trial

Available

Pricing Type

$12 Per month

Location

Israel

NetSuite

Top Business Management Software

Oracle NetSuite is a top-notch cloud-based ERP solution that offers various tools, such as CRM, Human Capital Management, Omnichannel Commerce, Global Business Management, and Accounting Software. The tool provides its services in different industries, like IT Services, Healthcare, Professional Services, Retail, and Wholesale Distribution. Oracle NetSuite offers a unified platform that businesses,... Read more about NetSuite

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Bitrix24

All-in-one free platform to manage your team and run your sales

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Free Trial

15 Days

Pricing Type

$1590 Per month

Location

United States

Brevo Sales Platform

Easily manage your pipeline and accelerate revenue growth across the entire sales cycle.

Brevo Sales Platform is a dynamic and user-friendly sales enablement software designed to streamline sales processes and boost team performance. It's key features include advanced CRM integration, automated sales workflows, and real-time analytics, allowing sales teams to manage their pipelines more efficiently. The platform's robust training and coaching tools empower sales representatives with t... Read more about Brevo Sales Platform

Free Trial

NA

Pricing Type

$9 Per month

Location

France

SugarCRM

A CRM Platform that Customers Love

SugarCRM is a customer relationship management tool designed to streamline business processes. It centralizes customer data, making it easy to access and manage. The platform offers sales automation, enhancing efficiency in tracking leads and opportunities. Marketing tools are integrated, aiding in campaign management and targeting. SugarCRM supports customer service functions, including case mana... Read more about SugarCRM

Free Trial

NA

Pricing Type

$26 Per month

Location

United States

Thryv

Small Business Software & CRM System for Small Business

Thryv is a comprehensive business management platform created for small businesses. It combines essential tools like CRM, marketing automation, and appointment scheduling in one user-friendly interface. With Thryv, businesses can easily manage customer relationships, streamline communication, and boost their online presence. The platform includes features like online booking, allowing clients to s... Read more about Thryv

Free Trial

Available

Pricing Type

$20 Per month

Location

United States

Insightly CRM

The modern, scalable CRM teams love

Insightly CRM is a versatile customer relationship management software designed for small to mid-sized businesses, focusing on enhancing customer interactions and streamlining sales processes. It offers a unique blend of project management and CRM capabilities, enabling users to track leads, manage projects, and automate workflows in a single platform. Insightly stands out with its easy integratio... Read more about Insightly CRM

Free Trial

14 Days

Pricing Type

$29 Per month

Location

United States

Ontraport

The marketing and sales platform for growing businesses.

Ontraport is a comprehensive business automation software designed for small to medium-sized businesses. It combines CRM, email marketing, and e-commerce functionalities in one platform. Key features include lead capture and management, helping businesses track customer interactions and sales. Ontraport offers automated marketing campaigns, making it easier to engage customers with targeted messag... Read more about Ontraport

Free Trial

14 Days

Pricing Type

$24 Per month

Location

United States

Act!

Proven CRM and turnkey marketing solution

Act! is a customer relationship management (CRM) software designed to streamline business processes. It helps manage contacts, leads, and customer interactions effectively. Key features include sales pipeline management, which enables tracking of sales opportunities from lead to close. Act! also offers marketing automation, allowing users to create and send targeted email campaigns. The software i... Read more about Act!

Free Trial

14 Days

Pricing Type

$30 Per month

Location

United States

Copper

CRM platform built for businesses that use Google Workspace.

Copper is a customer relationship management (CRM) tool designed for ease of use, focusing on simplicity and integration with Google Workspace. It automates data entry by capturing and organizing emails, calls, and meetings, keeping customer interactions in one place. Copper's strength lies in its seamless integration with Google apps, making it a natural choice for users already within the Google... Read more about Copper

Free Trial

14 Days

Pricing Type

$23 Per month

Location

United States

Keap

Leading small business CRM and automation platform

Keap is a versatile customer relationship management (CRM) software designed for small businesses, offering an array of features to streamline client interactions and business processes. It includes advanced automation for tasks and marketing, helping users efficiently manage emails, appointments, and follow-ups. Its sales pipeline management tool ensures effective tracking of prospects and deals.... Read more about Keap

Free Trial

14 Days

Pricing Type

$249 Per month

Location

United States

Creatio

No-Code Platform to automate workflows and CRM

Creatio is a unique software platform that combines CRM, process automation, and low-code development capabilities, catering primarily to medium and large enterprises. Its standout feature is the seamless integration of these three core functionalities, enabling businesses to manage customer relationships, streamline processes, and rapidly develop custom applications. Creatio's CRM module excels i... Read more about Creatio

Free Trial

Available

Pricing Type

$25 Per month

Location

United States

Nutshell

All-in-one CRM that helps B2B teams close more deals

Nutshell is a high-performing customer relationship management (CRM) software designed to streamline and enhance business interactions. It helps businesses manage contacts, track leads, and nurture customer relationships efficiently. Nutshell offers a centralized platform where teams can collaborate and share vital information. With its intuitive interface, users can easily organize and access cus... Read more about Nutshell

Free Trial

14 Days

Pricing Type

$16 Per month

Location