» Features of Personal CRM Software
A personal CRM is not the same as a contact management system. A personal CRM is software that manages your relationships and where you stand with every person, prospect, vendor, and client. Here are some features of personal CRM software.
› Easy data import:
Your data can be imported from Outlook and Gmail. And it can also be imported from social media platforms such as Facebook, LinkedIn, Twitter, etc. You can import the data into the software if you have the data in a spreadsheet.
› Journaling:
A journal is where all your communication with a contact is stored. Every email, every call, every appointment, every message you send, and every reply you receive is kept in this journal.
› Business card scanning:
The business card scanning option of the CRM will let you import the contact from the business card into the software.
› Contact management:
This module has contacts and a pipeline view to manage your leads and opportunities through the sales cycle. In this module of personal CRM software, you can store multiple phone numbers for one contact, email addresses for them, social media profiles, etc. You can also keep details of the transaction every time you have some communication with that contact.
› Instant alerts and notifications:
Personal CRM software allows you to set up instant email alerts for reaching out to a contact at a particular time. You can also set up reminders for any particular task or activity on a specific date; it will send you an alert on that day letting you know your next action item with that contact or prospect etc.
› Calendar tracking:
The calendar tracking option of personal CRM software will enable you to track all your appointments for any particular contact. You can also start and stop the recordings of all your emails, calls, and messages you sent to a connection and received from them.
› Task management:
With the task management module, you can keep all the tasks related to a particular contact or project in one place. You can also assign assignments to an employee or team member at any given time, and these tasks will automatically be scheduled and carried out on the day that has been set.
› Meeting Scheduling:
You can schedule a meeting with a contact on behalf of yourself or behalf of your company, and you can prepare this meeting in the calendar of personal CRM software.
› Automation:
Personal CRM software handles all communications with prospects or clients from the automation window. You can create automated emails for various situations, set up automatic reminders for writing thank you letters, set up tasks, etc. The system will automatically send out those emails when you have set them up for them to be sent out.
› Pipeline management:
The pipeline management module lets you stay updated on your sales and marketing activities. Personal CRM software lets you track all the movements in your pipeline and gives you insights into each exercise's status. You can also set up multiple channels for different organizations.
› Follow-ups:
The follow-up module helps you stay in touch with your leads and customers over a specific period. You can send them messages after a particular number of days, weeks, or months, depending on whatever you have chosen in this module of CRM software.
› 3rd Party integration:
CRM software is integrated with many different channels of communication. You can incorporate your CRM with your email marketing and appointment scheduling software.
› Reporting & analytics:
CRM software gives you data to analyze where you stand with your prospects and customers. You can also get insights into what works for you and what does not and make changes accordingly.