9 Best CRM for Travel Agents and Agencies (Free & Paid)

1. Pipedrive - Best Travel Agency CRM Software

› Why Do We Prefer Pipedrive CRM For Travel Agencies?

We researched and found that Pipedrive is the best CRM software for travel agencies. Our research shows that by partnering with Pipedrive CRM, any travel agent or agency can manage their massive clients with ease. It allows travel agents to deliver exceptional customer experience by offering custom travel itineraries and maximizing booking engagement.

Any travel agency can scale its business by aligning operational workflow with Pipedrive’s extensive features, like CRM segments, communication, sales pipeline, automation, lead management, integrations with hospitality apps, etc. To stay competitive in the travel industry, Pipedrive leads agencies to streamline workflow, organize record-keeping or update customer data, prioritize sales leads, and many more. Read Our Detailed review of Pipedrive CRM Software

› What Are The Core Features Pipedrive Offers To Travel Agencies?

• • Lead Management: Automatic log touchpoint for tour operators, move leads, assign tasks, and more with lead information hub.
  • Itinerary Management: Create and manage travel itineraries to delight the clients.
  • Sales pipeline: Align prospect's interactions, sales cycle, and forecast potential revenue.
  • Optimization: Generate valuable referrals by optimizing business operations.
  • Analytics & Reports: Produce sales management reports with detailed analytics.
  • Segmentation: Generate value-driven travel itineraries for each client through segmentation tools.
  • Communication: Built-in personalized email & SMS based on customer segmentation.
  • Customization: Custom travel itineraries increase the retention rate significantly.
  • Automation: Automated finance and workflow to focus on quality lead generation.
  • Integrations: Seamless integration to supercharge workflow and deliver the soundest traveler experience.

› How Much Does Pipedrive CRM Cost?

Pipedrive varies subscription packages with a 14-day free trial. The Plans contain Essential, Advance, Professional, Power, and Enterprise and are priced from $9.90-$59.90 per user/month (if billed annually). To get in-depth information, you can visit the official website. 

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2. Travefy - Best Suitable CRM For Travel Professionals

› Why Do We Prefer Travefy CRM For Travel Professionals?

Our evaluation of Travefy scored high in the best CRM for travel professionals. It helps travel professionals save time and win clients through comprehensive solutions. An award-winning solution for travel advisors, tour operators, B2B, B2C, and more. Travefy is a PCI & GDPR-compliant travel solution with two-factor authentication. 

Travefy contains robust features such as itinerary management, quotes, proposal, forms, tasks, lead management, etc., which can help travel advisors grow their business and provide extensive experience to their clients. It is an all-in-one solution for the travel business to manage qualified clients, quotes, and itineraries through simple CRM and forms. 

› What Are The Core Features Travefy Offers To Travel Professionals?

• • Itinerary Management: Drag and drop itinerary builder to deliver an exceptional experience.
  • Proposal Builder: Easy to create proposals with limitless photos, videos, maps, etc., in a snap tool.
  • Client Management: Use custom tools to capture the client's information and credit card authorization forms effortlessly. 
  • Lead Management: Capture, nurture, and generate leads from websites through Travefy’s simple CRM. 
  • Custom Builder: Used to build proposals, itineraries, forms, websites, and more with customizable options.
  • Account Management: Easy to manage accounts with itinerary, library, forms sharing, and contacts to stay updated.
  • Marketing: Simple marketing on all Travefy websites by offering rich content to increase sales.
  • Mobile App: Flexible mobile app experience for professionals and clients on iOs and Android devices to communicate. 
  • Templates: Easy-to-use pre-design multiple templates for proposals, forms, tasks, and more.
  • Customization: Customizable itinerary builder, form builder, design templates, and more to save time.
  • Integrations: Seamless integration to supply unlimited destination photos, libraries, content, and more to clients.

› How Much Does Travefy Cost?

Travefy offers a single magical subscription package to its subscribers, including 10-day free trials. With unlimited features, it costs $31 per user/month(if billed annually). You can get all the pricing details from its official website. 

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3. Freshsales - Easy-to-use CRM Software For Travel Business

› Why Do We Prefer Freshsales CRM For Travel Agency?

We scrutinized Freshsales CRM and found it the most helpful travel agency CRM solution for the travel business. Freshsales offer a dynamic platform to increase sales and close more deals faster. Its thoughtful interaction maximizes customer engagement. Additionally, an intuitive interface allows to create customizable itineraries based on the client's preference. 

In a quick tour, any travel agency can leverage Freshsales’s immense features that provide a one-stop solution for travel agencies. The functionality includes live chat, web forms, contact management, workflow, pipeline, analysis, reporting, sales management, integration, etc., to sort qualified clients and assign expert agents for potential clients to maximize conversion.  

› What Are The Core Features Freshsales Offers To Travel Agency?

• • Itinerary Management: Create an itinerary as per the client's preferences and choices with a single screen.
  • Contact Management: Manage and capture customer interactions from all channels through management tools.
  • Segmentation: Curated personalized travel packages based on the client's requirements.
  • Marketing: Reference to reference marketing through existing customer feedback with Freshsales CRM.
  • Communication: Interaction with live chat and web forms to engage with potential customers to increase conversions.
  • Customization: Various customization to view contacts and other details, like Kanban or list view.
  • Templates: Ready-to-use templates for meetings, organizing plans, and more within the CRM.
  • Automation: Automate pre-designed workflow, and mundane tasks, to focus on prioritizing tasks.
  • Analytics and Reporting: Analyze travel trends, create actionable reports, forecast revenue, and strategies for sales.
  • Integration: Helpdesk integration fills the gap between sales and support to provide fruitful results. 

› How Much Does Freshsales CRM Cost?

Freshsales offers affordable subscription packages to expedite revenue with the free trial. The packages include Growth, Pro, and Enterprise plans from $15 to $69  per user/month (if billed annually). To get complete details about pricing, you can visit its official site.  

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4. Salesmate CRM - Top-Notch CRM Software For Travel Agency & Agents

› Why Do We Prefer Salesmate CRM For Travel Agency?

Our throughout research found Salesmate CRM is one of the excellent software for travel agents and agencies that help close more deals and win more clients. Any travel agent or agency can leverage Salesmate CRM's easy-to-use built-in tools to simplify the work process and scale the business. Salesmate CRM helps travel agents and agencies manage their sales, contacts, projects, teams, and more. 

Salesmate CRM has versatile functionalities such as lead generation, lead management, communication channels, pipeline management, customization, automation, integrations, insights, and more that help to strengthen internal operational processes and grow revenue & retention.

› What Are The Core Features Salemate Offers To Travel Agency?

• • Opportunities Management: Capture data from multiple sources, collect and act on data within the CRM.
  • Communication: Empower communication through built-in multiple channels for fruitful interaction.
  • Itinerary Management: Easily design and associate an itinerary with leads in the attachment. 
  • Lead Management: Manage limitless deals and pipelines, and assign leads with teammates automatically.
  • Customer Service: Multiple sources of customer support like live chat, inbox, and more.
  • Automation: Automate sales and marketing processes for more leads and conversions.
  • Partner Retention: Manage hotels, vendors, rentals, and more with CRM efficiently. 
  • Reporting: Custom report generation through analysis to get actionable insights to improve efficiency. 
  • Customization: Custom dashboard, pipeline stages, custom tour package using product modules, and more.

› How Much Does Salesmate CRM Cost?

Salesmate offers simple subscription packages with a 15-day free trial. It includes Starter, Growth, Boost, and Enterprise plans, priced from $12-$40 per user/month (if billed annually). To gain deep insights into pricing, please visit its official website.

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5. Capsule CRM - Most Suitable CRM Software For Travel Agencies

› Why Do We Prefer Capsule CRM For Travel Agencies?

Based on our research, Capsule CRM is suitable CRM software for travel agencies. Capsule CRM aims to help agencies by automizing workflow. It also avails a unified approach to contact management for a 360-degree view of customers and interactions. 

It is a cloud-based CRM that provides comprehensive functions to let any agency stay innovative, adaptable, and proactive that understand customer preferences. 

It contains robust features, such as integration, performance tracking, collaboration, analytics & reporting, sales pipeline management, and more. It streamlines sales and marketing internal operational processes. We recommend Capsule as an ideal CRM solution that manages and visualizes sales pipeline stages to track performances.

› What Are The Core Features Capsule Offers To Travel Agencies?

• • Sales Pipeline Management: Useful CRM that monitors and analyzes the sales pipeline, identifies the leads, conversions, etc.
  • Track Performance: Any agency can leverage Capsule CRM to enhance overall processes and performances.
  • Optimization: Optimize performances and bring all business information into one central hub to improve efficiency.
  • Marketing: Mouth-to-mouth marketing through existing customer feedback.
  • Mobile App: Complete view of customers at the user’s fingertips and easy to configure and help customers from anywhere.
  • Integration: Countless integration with hosted apps and tools to automate administrative processes.
  • Customer Service: Personalized service to record all unique approaches to sales with capsule CRM.
  • Collaboration: Best portable collaboration with mobile apps across travel agents to increase productivity.
  • Analytics & Reporting: Analyze sales and customer overviews, and get customized reports to gain valuable insights.

› How Much Does Capsule CRM Cost?

Capsule CRM offers suitable subscription packages, including Free, Professional, Teams, and Enterprise plans, with 14-day free trials. The cost varies from $0-$54  per user/month(if billed annually). To gain price insights, visit the official website. 

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6. EngageBay- All-in-one Travel Agency Software 

› Why Do We Prefer EngageBay CRM For Travel Agency?

In our analysis, EngageBay CRM is one of the most affordable tools for travel agencies that eliminate chaos and streamline sales and administrative processes. Its robust functionalities provide an all-in-one solution for travel agencies and agents. 

Any travel agency can leverage EngageBay CRM to track staff work performances, sales pipelines, customer interactions, and more. 

Additionally, With EngageBay CRM, any agency can align its customer information, social channels, financial resources, and more from a single multitask dashboard. Moreover, users can improve customer interactions through marketing tools and more. EngageBay CRM can help agencies to improve productivity and maximize ROI.

› What Are The Core Features EngageBay Offers To Travel Agency?

• • Contact Management: Manage contacts, deals, tasks, and more online to increase conversions.
  • Data Consistency: Real-time interactions, contacts, and more are tracked and updated through a unified source tool.
  • Web Forms Builder: Intuitive drag-and-drop feature to design responsive web pages through the web builder form tool. 
  • Lead Scoring: Helps to prioritize qualified leads by tracking engagement to increase conversion rates.
  • Communication: To engage the customer through various resources like live chat, email, and more.
  • Email Marketing: identify the target audience, nurture leads, and more through email drip campaigns.
  • Templates: Multiple customizable online email templates to connect with target audiences.
  • Invoice: Easily create invoices through templates to save time and win more work.
  • Integration: Seamless integration with countless hosted apps and tools for users to work smoothly.
  • Dashboard: Easily manage client information, financial resources, and more from a single platform.
  • Analytics & Report: Travel managers can gain valuable insight into forecast sales revenue through analysis reports.
  • Automation: Automate sales and marketing tasks, customer services, and lead generation workflows. 

› How Much Does EngageBay CRM Cost?

EnageBay CRM offers reflexive subscription packages in 4 ways: Free, Basic, Growth, and Pro. The cost starts from $0-$84.99  per user/month (if billed annually). Any travel agent can visit its official website to get in-depth price information. 

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7. Kapture CRM - Smart Travel Management Software

› Why Do We Prefer Kapture CRM For Travel Agency?

Our research shows that Kapture CRM aims to make a smart travel agency through its fully-loaded functions and solutions. A single platform that drives users to multiple aligned processes simultaneously to increase qualified leads. With Kapture CRM, users can manage countless customer requests, administrative processes, bookings, itineraries, routine tasks, and a lot more. 

Additionally, Kapture CRM can streamline the entire pipeline, workflow, upcoming bookings, marketing activities, and more. It also allows users to generate more leads and conversions.

Its robust features categorize multiple verticals,  like service, operations, and sales. These influential vertices contain many features to align entire operations, sales, contact management, and more to maximize ROI.

› What Are The Core Features Kapture CRM Offers To Travel Agency?

• • Lead Generation: Generate leads from various sources, such as websites, calls, emails, live chat, and more.
  • Lead scoring: Track qualified leads by tagging, categorizing, etc., based on interactions.
  • Sales Funnel: Customize multiple sales funnel stages based on real-time inquiries and convert them into customers.
  • Itinerary Management: Customizable itinerary templates and quickly sent to clients.
  • Customer Service: Interact with customers from multiple sources, such as service centers, field service, live chat, and more.
  • Ticket Management: All-in-one system to increase customer satisfaction and agent productivity. 
  • Automation: Automate tasks, bookings, email exchanges, etc., to let the sales team focus on selling faster.
  • Mobile App: Get 360-degree customer view on palm, such as customer account, mailer, and more, to help customers. 
  • Integration: Seamless integration to keep track of leads and work smoothly to increase conversions.

› How Much Does Kapture CRM Cost?

Kapture offers suitable pricing plans with Essential, Professional, and Enterprise subscriptions. You can contact its sales team for pricing details.

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8. Creatio CRM - Automate The Entire Tourist Company Cycle

› Why Do We Prefer Creatio CRM For Tourist Agency?

As per our evaluation, Creatio CRM can transform the entire tourist agency process. Creatio offers vital tools that align travel agencies and let them stay competitive in the marketplace. Creatio is a cloud-based reliable CRM software that automates daily tasks, workflow, sales and marketing processes, customer data, etc. 

Creatio CRM offers extensive features, like marketing automation, sales management tools, service management, and more, that improve sales volume and real-time data access to gain valuable insights into businesses. 

Additionally, It standardizes business operations and ensures seamless integration so the agency can deliver exceptional customer service.

› What Are The Core Features Creatio Offers To Tourist Agency?

• • Unified database: Store all the information of agents, staff, customers, leads, and more.
  • Workflow: Align workflow, like a marketing campaign, profit per sale, customer streaming, and more.
  • Sales Management: Manage each sale from inquiry to payment with a ready-to-go sales process.
  • Pipeline Management: Analyze opportunity performance through pipeline stages.
  • Mobile App: Access database, track sales, and more from anywhere.
  • Automation: Automate marketing, service, and the entire business process to maximize conversion.
  • Collaboration: Team members can work on the same project to provide excellent service through collaboration tools.
  • Integration: Seamless integration with hosted apps and tools to deliver extensive service.

› How Much Does It Cost?

Creatio CRM offers 3-segment subscription packages that include Team, Commerce, and Enterprise plans with a 14-day free trial. The cost starts from $30 to $60 per user/monthly, billed annually. You can visit the website for complete details about the Creatio subscription packages. 

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9. Less Annoying CRM - Simple CRM Software For Travel Agents

› Why Do We Prefer Less Annoying CRM for Travel Agents?

We analyze that Less Annoying CRM is the most accessible CRM for travel agents. With Less Annoying CRM, any agent can manage all relevant activities from a single platform. Users can track itinerary activities, customer interaction, team performances, and more with its robust features. 

Less Annoying CRM lets any agent focus on developing an attractive itinerary for vacationers by automating their workflow.

Any agent can leverage Less Annoying CRM through its extensive features, like pipeline management, customizations, contact management, collaboration, mobile access, security, and more. Less Annoying is the high-ranking customer service CRM in the industry. It aims to align onboarding processes to increase conversion and ROI.

› What Are The Core Features Less Annoying Offers for Travel Agents?

• • Pipeline Management: Keep an eye on leads and let leads go through multiple pipeline stages to conversion.
  • Tracking Management: A custom process-tracking tool to gain booking insights for better CX.
  • Customization: Countless customizable fields to manage business information and customers.
  • Contact Management: Manage and link new contact through existing customer references.
  • Mobile Access: Manage all the data backups, security, and more, from anywhere through a mobile-friendly website.
  • Collaboration: Users can allow access to selective team members for assigning work, upcoming events, and more to improve team efficiency.
  • Integration: Seamless third-party integration to manage entire business processes smoothly.

› How Much Does Less Annoying Cost?

Less Annoying CRM offers a single plan which costs $15 per user/monthly with a 30-day free trial. To get more details, please visit the official website.