The 10 Best Hospitality and Hotel CRM Software 2022 (Free & Paid)

The hospitality and hotel CRM software provides the tools for engaging potential customers, scheduling reservations, and managing projects based on events. The CRM software for the hotel industry offers the features like ticket generation, payment processing functionalities, identification of the top options on pricing, user-friendliness, and experience. The benefits of Hotel and Hospital CRM systems are enhanced customer service, automated processes, tracking customer engagement, performance tracking, and integrated systems. Like other industries, hotel and hospitality also comprise departments like finance, accounting, field services, grievance management, employee tracking, etc. The sales and customer service come under a single department. Hotels, restaurants, hospitality, travel, and tourism prefer a customized CRM for hotels and the hospital industry that cater to the requirements of all departments. They would surf for the list of top CRMs for hotels & hospitality industry before deciding on readymade or customized CRM software.

best-hotel-crm-software

» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.

Best CRMs For Hotel| Top Hospitality CRM Systems Reviews

Pipedrive-best-crm-logo

1. Pipedrive – Top Hotel & Hospitality CRM software

Our Score 98/100

About Pipedrive: Pipedrive is the best CRM software for any sized business. With a clear dashboard, easy-to-use features, and an expansive library of integrations with other apps, it’s the perfect CRM for anyone who wants to be more productive with their business strategies. Pipedrive provides the easiest way to manage your business and customer relationships. With its intuitive interface, advanced filtering tools, and powerful reporting capabilities, this CRM eliminates a lot of the hassles that come with keeping up with current opportunities.

Pipedrive Features: Loyalty management, Sales Activity Management, Contact Management, Appointment Scheduling, Customer Engagement, Task Management, Account Management, Third-Party Integrations, Sales Automation, Communication Management, Pipeline Management, Activity Tracking, Email Marketing, Incident Tracking, Guest Feedback Management, Reports and Analytics

“Using Pipedrive’s CRM is one of the best decisions we’ve ever made. We’ve seen our annual revenue explode, and the outlook just keeps getting sunnier” – Mitchell Workman

Pipedrive Reviews

Pipedrive

United Kingdom

501 – 1000

2010

$15.00 /month

Yes

4.5

2480+ Reviews

4.2

1570+ Reviews

Salesforce CRM Best Hotel CRM Software

2. Salesforce CRM – Best Hotel CRM Software to improve hospitality services

Our Score 98/100

About Salesforce CRM: Salesforce CRM is a software company that offers cloud-based customer relationship management solutions for small, medium and large businesses. Salesforce CRM manages the company’s relationships with current customers as well as potential customers and partners. Salesforce offers a range of features including phone, email, chat, social media monitoring and enterprise content management. The solution is available in numerous languages and offers thousands of plugins, including those that extend the system’s functionality beyond basic CRM to business analytics, email management and marketing.

Salesforce CRM Features: Loyalty management, Sales Activity Management, Contact Management, Appointment Scheduling, Customer Engagement, Task Management, Account Management, Third-Party Integrations, Sales Automation, Communication Management, Pipeline Management, Activity Tracking, Email Marketing, Incident Tracking, Guest Feedback Management, Reports and Analytics

“With Salesforce, we’re building a unified information source to help us reimagine collaboration across our entire platform. This will enable NBCUniversal to continue delivering the highest level of transparency, insights, and results for our customers.” – Linda Yaccarino

Salesforce CRM Reviews

Salesforce

United States

10000+

2003

Not provided by vendor

Yes

4.4

17000+ Reviews

4.3

12000+ Reviews

Revinate Hotel CRM Best Hotel CRM Software

3. Revinate Hotel CRM – Know your guests with Revinate’s Hotel CRM

Our Score 98/100

About Revinate Hotel CRM: Revinate is widely used as a Hotel CRM software working towards attracting, understanding, and impressing guests for your hotel while saving loads of time and hard work. It establishes great guest relationships through personalized email marketing, creates data-rich and detailed guest profiles that help taking informed decisions, runs guest surveys and collects feedback manages reputation, creates reports, and takes all the properties of a hotel company into account.

Revinate Hotel CRM Features: Loyalty management, Sales Activity Management, Contact Management, Appointment Scheduling, Customer Engagement, Task Management, Account Management, Third-Party Integrations, Sales Automation, Communication Management, Pipeline Management, Activity Tracking, Email Marketing, Incident Tracking, Guest Feedback Management, Reports and Analytics

“In this type of market, you need to leverage any advantage you have. For us, Revinate is that advantage. Because we can easily reach our database in a highly personalized way at just the right time, we can drive repeat business, positively impact the customer journey and increase loyalty with no acquisition costs.” – Ben Ferry

Revinate Hotel CRM Reviews

Revinate

United States

501 – 1000

2009

Not provided by vendor

No

5.0

01+ Reviews

4.6

05+ Reviews

Freshsales Best Hotel CRM Software

4. Freshsales – Best CRM for Hotels and Hospitality

Our Score 98/100

About Freshsales: Freshsales CRM is a sales CRM designed to be used with Gmail and Google Calendar. It helps you keep in touch with your prospects and manage your meetings from Gmail. Freshsales CRM is integrated perfectly into Gmail, which means you can use all the features of Gmail without having to switch to an additional window or program when checking emails. You can also manage your contact details and create sales campaigns and reminders with the help of Gmail and Google Calendar.

Freshsales Features: Loyalty management, Sales Activity Management, Contact Management, Appointment Scheduling, Customer Engagement, Task Management, Account Management, Third-Party Integrations, Sales Automation, Communication Management, Pipeline Management, Activity Tracking, Email Marketing, Incident Tracking, Guest Feedback Management, Reports and Analytics

“As soon as we were given a demo of Freshsales, we knew it would resolve some of our most pressing sales challenges, to begin with. In fact, after a short set-up period and minimal training, we were able to hit the ground running from Day 1. And it hasn’t disappointed till today.” – Jean-Philippe Thiery

Freshsales Reviews

Freshworks

United States

1001 – 5000

2011

Not provided by vendor

Yes

4.6

500+ Reviews

4.6

900+ Reviews

Experience Hotel Best Hotel CRM Software

5. Experience Hotel – The all-in-one CRM that increases your hotel revenue

Our Score 98/100

About Experience Hotel: Traditionally, guest relationships ended after checking out of the hotel. However, Experience Hotel CRM Software gives hotels and resorts control over their relationships during, before, and after users’ stays. This all-in-one CRM has one end goal – to increase your revenue. It helps improve revenue through emailing, boosting online reputation, taking surveys, upselling, and so much more!

Experience Hotel Features: Loyalty management, Sales Activity Management, Contact Management, Appointment Scheduling, Customer Engagement, Task Management, Account Management, Third-Party Integrations, Sales Automation, Communication Management, Pipeline Management, Activity Tracking, Email Marketing, Incident Tracking, Guest Feedback Management, Reports and Analytics

“After a few difficult months, we reopened our establishment in June and therefore had high expectations in terms of turnover. We sent two mailings to our entire database right away and the results were immediate: nearly €30,000 generated last month and our guests were delighted to find us! We clearly wouldn’t have had these results without the Experience Hotel emailing tool. It’s what helps us every day to reach our goals and we are extremely satisfied !” – Justine Mihci

Experience Hotel Reviews

Experience Hotel

France

11 – 50

2017

Not provided by vendor

No

0.0

00 Reviews

0.0

00 Reviews

Capsule CRM Best Hotel CRM Software

6. Capsule CRM – Give clients and guests an exceptional level of service every time

Our Score 98/100

About Capsule CRM: Capsule CRM is a tool for managing your company’s relationships and activities. It is simple to use yet has the power to help you be a more productive organization. You’ll also be able to track key milestones and measure the success of campaigns by using its intuitive reporting tools. Capsule CRM is a dynamic platform that works in real-time. It facilitates a vital facet of digital business-tight collaboration between departments and teams. This data centralization makes it easy to manage your business’s contacts, leads, and activities across many different systems.

Capsule CRM Features: Loyalty management, Sales Activity Management, Contact Management, Appointment Scheduling, Customer Engagement, Task Management, Account Management, Third-Party Integrations, Sales Automation, Communication Management, Pipeline Management, Activity Tracking, Email Marketing, Incident Tracking, Guest Feedback Management, Reports and Analytics

“We wish we had used Capsule years ago as we’d be much better off now. The cost is pretty small but the return we get is around 10 to 15 times bigger.” – Dale Harris

Capsule CRM Reviews

Zestia

United Kingdom

51 – 200

2009

Not provided by vendor

Yes

4.5

140+ Reviews

4.3

80+ Reviews

eInsight Best Hotel CRM Software

7. eInsight CRM – CREATE, PERSONALIZE, DELIVER

Our Score 98/100

About eInsight CRM: eInsight Hotel CRM Software enhances the guest experience throughout the journey with enterprise marketing automation and guest intelligence. Through an integrated technology platform, the platform helps hotels across the globe increase profitability and guest loyalty. It provides personalized, one-to-one communication to every guest by leveraging real-time data. It integrates enterprise marketing automation with guest intelligence to help companies reach the right guests at the right time.

eInsight CRM Features: Loyalty management, Sales Activity Management, Contact Management, Appointment Scheduling, Customer Engagement, Task Management, Account Management, Third-Party Integrations, Sales Automation, Communication Management, Pipeline Management, Activity Tracking, Email Marketing, Incident Tracking, Guest Feedback Management, Reports and Analytics

“With Cendyn, we have the ability to segment, parse and really drill down into data, both individually and at a more macro level. It really helps us focus and deliver specific, targeted messages that guests really want. Cendyn offers the most robust CRM technology in the business from segmentation to targeting, data collection and reporting.” – Dave Rubin

eInsight CRM Reviews

Cendyn

United States

501 – 1000

1996

Not provided by vendor

No

0.0

00 Reviews

4.5

01 Reviews

GraceSoft Best Hotel CRM Software

8. GraceSoft – Web Based Guest CRM Software for Hotel & Travel Industry

Our Score 98/100

About GraceSoft: GraceSoft’s hotel CRM software is a game changer for the hospitality industry. Hotels can now nurture and engage guests through features like automated email, groups, and scheduling call-back dates and reminders based on customer profiles. The CRM also simplifies outbound marketing by automating promotional, personalized messages to help customers upgrade their reservations.

GraceSoft Features: Loyalty management, Sales Activity Management, Contact Management, Appointment Scheduling, Customer Engagement, Task Management, Account Management, Third-Party Integrations, Sales Automation, Communication Management, Pipeline Management, Activity Tracking, Email Marketing, Incident Tracking, Guest Feedback Management, Reports and Analytics

“In particular I appreciate GraceSoft’s support team, based in the US, always promptly answers. I like the fact that Easy InnKeeping’s support team never simply says “It can’t do that.” Almost always they have a workaround which, in my experience with Hotelogix and looking at other systems, is something that can’t be beat.” – Erica Nagel

GraceSoft Reviews

GraceSoft

United States

11 – 50

1999

$59.00 /month

Yes

4.4

50+ Reviews

0.0

00 Reviews

CompanyHub Best Hotel CRM Software

9. CompanyHub – Get best-in-the-class Hotel CRM solution

Our Score 98/100

About CompanyHub: A CompanyHub CRM is one of the best in the market today; it provides you with a 360° view of leads for efficient lead generation. Businesses can save time by scheduling emails, sending bulk emails, and using email templates easily. You can drag and drop tools, add conversations, automate day-to-day activities, generate reports, and manage your sales pipeline within the CompanyHub CRM. The best thing about CRM is that it can integrate with any third-party software. You can keep a track record of events, payments, projects, bookings, insurances, properties, and much more.

CompanyHub Features: Loyalty management, Sales Activity Management, Contact Management, Appointment Scheduling, Customer Engagement, Task Management, Account Management, Third-Party Integrations, Sales Automation, Communication Management, Pipeline Management, Activity Tracking, Email Marketing, Incident Tracking, Guest Feedback Management, Reports and Analytics

“Simple Powerful Customizable CRM that Doesn’t Need a PhD. Customer service has been quick, courteous and helpful since day 1. Right out of the box, it’s super simple to set up and onboard. It’s field based, so you can customize it in an infinite number of way. I run 3 different companies and can differentiate each lead / contact in the the system according to the Project (my company) they are associated with.” – Howard O

CompanyHub Reviews

CompanyHub

India

11 – 50

2015

$21.00 /month

Yes

4.7

20+ Reviews

4.7

40+ Reviews

Telagus Best Hotel CRM Software

10. Telagus – CRM For Travel, Hotel & Hospitality Management

Our Score 98/100

About Telagus: Telagus helps you contact your customers directly through their phone numbers and email addresses, as well as manage marketing campaigns with built-in tools like email marketing templates and landing pages. Telagus CRM also offers integrations with online tools like Google Analytics so you can measure success by checking where your leads came from. It Integrates with your existing systems such as Salesforce and Google Analytics to maximize your efficiency and team collaboration. It builds effective email campaigns with built-in templates, form tracking, and customizable signup forms.

Telagus Features: Loyalty management, Sales Activity Management, Contact Management, Appointment Scheduling, Customer Engagement, Task Management, Account Management, Third-Party Integrations, Sales Automation, Communication Management, Pipeline Management, Activity Tracking, Email Marketing, Incident Tracking, Guest Feedback Management, Reports and Analytics

“The degree of automation and control it gives in data management, project management and complex workflow is what makes Telagus a very powerful tool” – Farjad M.

Telagus Reviews

Telsa Media

United Kingdom

11 – 50

2015

$50.00/month

Yes

0.0

00 Reviews

2.5

01 Reviews