Best Hotel CRM Software (Free and Paid)
The hospitality and hotel CRM software provides the tools for engaging potential customers, scheduling reservations, and managing projects based on events. CRM software for the hotel industry offers features like ticket generation, payment processing functionalities, identification of top pricing options, user-friendliness, and experience. The benefits of Hotel and Hospital CRM systems are enhanced customer service, automated processes, tracking customer engagement, performance tracking, and integrated systems. Like other industries, hotel and hospitality also comprise departments like finance, accounting, field services, grievance management, employee tracking, etc. Sales and customer service are under a single department. Hotels, restaurants, hospitality, travel, and tourism prefer a customized CRM for hotels and the hospital industry that caters to the requirements of all departments. If you are one of them and looking for an efficient and reliable CRM for your business, here is a list of top Free and Paid CRMs for the hotels & hospitality industry that might interest you.
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Buyer’s
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List of Best Hotel CRM Software (Free and Paid)
Pipedrive is an outstanding CRM software designed to simplify and optimize sales processes for businesses. Its straightforward interface helps teams manage leads and deals efficiently. The software enables users to track communication, set reminders, and prioritize tasks, ensuring that opportunities are not missed. Pipedrive's visual sales pipeline provides a clear overview of deals, making it ea... Read more about Pipedrive
14 Days
$12 Per month
United States
Microsoft Dynamics 365 is a comprehensive suite of business applications that integrates CRM and ERP capabilities with productivity applications and AI tools. Designed for both small and large businesses, it offers modules for sales, customer service, field service, finance, operations, commerce, and HR management. Dynamics 365 facilitates customer engagement through personalized experiences, whil... Read more about Microsoft Dynamics 365
30 Days
Contact Vendor
United States
HubSpot is a top-rated all-in-one CRM platform that caters to the needs of small and scaling businesses. With its intuitive user experience, powerful features, and scalability, HubSpot stands out as the best CRM choice for small and scaling businesses alike. This platform offers a comprehensive suite of tools to manage customer relationships effectively, streamline sales processes, and drive reve... Read more about HubSpot CRM
Available
$20 Per month
United States
Salesforce Sales Cloud
Build strong customer relationships and grow revenue with a single source of truth.
Salesforce Sales Cloud is a powerful solution designed to streamline and optimize sales processes for businesses. It serves as a comprehensive customer relationship management (CRM) platform, offering features that help organizations manage leads, track opportunities, and close deals more efficiently. With Salesforce Sales Cloud, users can easily organize and access customer information, facilitat... Read more about Salesforce Sales Cloud
Available
$25 Per month
United States
Zoho CRM is a user-friendly software designed to streamline customer relationship management for businesses. It helps companies organize and automate their sales processes, fostering better customer interactions. With Zoho CRM, users can efficiently manage contacts, track leads, and monitor deals in one centralized platform. The software offers customizable dashboards, enabling businesses to tailo... Read more about Zoho CRM
15 Days
$14 Per month
India
Freshsales is a customer relationship management (CRM) software that caters to businesses of all sizes. It streamlines the sales process by offering lead scoring, email tracking, and sales pipeline management in a single platform. Freshsales provides a 360-degree view of customers, centralizing communication and customer information. It features an AI-based lead scoring system, which prioritizes p... Read more about Freshsales
Available
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United States
monday sales CRM is a versatile software designed to streamline and enhance sales processes for businesses. Functioning as a Customer Relationship Management (CRM) tool, it empowers teams to manage leads, track deals, and foster customer relationships effectively. monday sales CRM stands out with its intuitive interface, enabling easy navigation and collaboration. Noteworthy features include custo... Read more about monday sales CRM
Available
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Israel
Oracle NetSuite is a top-notch cloud-based ERP solution that offers various tools, such as CRM, Human Capital Management, Omnichannel Commerce, Global Business Management, and Accounting Software. The tool provides its services in different industries, like IT Services, Healthcare, Professional Services, Retail, and Wholesale Distribution. Oracle NetSuite offers a unified platform that businesses,... Read more about NetSuite
Available
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United States
SugarCRM is a customer relationship management tool designed to streamline business processes. It centralizes customer data, making it easy to access and manage. The platform offers sales automation, enhancing efficiency in tracking leads and opportunities. Marketing tools are integrated, aiding in campaign management and targeting. SugarCRM supports customer service functions, including case mana... Read more about SugarCRM
NA
$26 Per month
United States
SevenRooms is an innovative, all-in-one reservation, seating, and guest management software specifically designed for the restaurant industry. Its standout feature is the ability to provide a personalized guest experience through detailed customer profiling, including dining preferences and visit history. The software offers a highly intuitive reservation system that seamlessly integrates with onl... Read more about SevenRooms
NA
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United States
Thryv is a comprehensive business management platform created for small businesses. It combines essential tools like CRM, marketing automation, and appointment scheduling in one user-friendly interface. With Thryv, businesses can easily manage customer relationships, streamline communication, and boost their online presence. The platform includes features like online booking, allowing clients to s... Read more about Thryv
NA
$20 Per month
United States
Insightly CRM is a versatile customer relationship management software designed for small to mid-sized businesses, focusing on enhancing customer interactions and streamlining sales processes. It offers a unique blend of project management and CRM capabilities, enabling users to track leads, manage projects, and automate workflows in a single platform. Insightly stands out with its easy integratio... Read more about Insightly CRM
14 Days
$29 Per month
United States
Keap is a versatile customer relationship management (CRM) software designed for small businesses, offering an array of features to streamline client interactions and business processes. It includes advanced automation for tasks and marketing, helping users efficiently manage emails, appointments, and follow-ups. Its sales pipeline management tool ensures effective tracking of prospects and deals.... Read more about Keap
14 Days
$249 Per month
United States
Nutshell is a high-performing customer relationship management (CRM) software designed to streamline and enhance business interactions. It helps businesses manage contacts, track leads, and nurture customer relationships efficiently. Nutshell offers a centralized platform where teams can collaborate and share vital information. With its intuitive interface, users can easily organize and access cus... Read more about Nutshell
14 Days
$16 Per month
United States
Revinate is a powerful and user-friendly software designed to revolutionize your hospitality business. With its intuitive interface, Revinate simplifies guest relationship management, making it easy to collect, analyze, and act on guest feedback. Its standout feature is the robust guest segmentation tool, allowing you to target specific guest groups with tailored marketing campaigns. The automated... Read more about Revinate
NA
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United States
Capsule CRM is a top-class and user-friendly software designed to streamline customer relationship management for businesses of all sizes. With its intuitive interface, Capsule CRM helps teams organize contacts, track interactions, and manage sales pipelines efficiently. The platform's contact management feature centralizes customer data, providing a comprehensive view of each relationship. Users ... Read more about Capsule CRM
14 Days
$18 Per month
United Kingdom
Tripleseat is a specialized event management software designed to streamline the planning and execution of events for restaurants, hotels, and unique venues. Its standout feature is its ability to manage multiple event aspects from a single platform, including bookings, contracts, and billing. The software offers a robust calendar system for tracking and scheduling events, coupled with a detailed ... Read more about Tripleseat
NA
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United States
Cendyn CRM
A next generation CRM and CDP platform that empowers hoteliers to build stronger relationships with their guests.
Cendyn CRM is a sophisticated customer relationship management software tailored for the hospitality industry. It excels in personalizing guest experiences through data-driven insights. Key features include a detailed guest profiling system that captures preferences and behaviors, enabling hotels to offer customized services. Its robust marketing automation tools streamline communication, from pre... Read more about Cendyn CRM
NA
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United States
Maximizer CRM is a comprehensive customer relationship management software designed for businesses seeking efficient client management. It offers contact and lead management, centralizing customer information for easy access. Sales management tools help track deals, from initial contact to closure. Maximizer CRM features marketing automation, streamlining campaign planning and execution. Customer ... Read more about Maximizer CRM
NA
$65 Per month
Canada
Pipeliner CRM
Build a connection with customers and opportunities with a powerful Sales CRM for Sales & Account Management.
Pipeliner CRM is a visually driven and sales-focused customer relationship management tool. It is best suited for businesses of all sizes. Its key differentiation lies in its highly intuitive visual interface, which simplifies complex sales processes and pipeline management. The software excels in providing real-time sales data, ensuring that sales teams have up-to-date information for decision-ma... Read more about Pipeliner CRM
14 Days
$65 Per month
United States
EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities. With EngageBay CRM, you can efficiently manage leads, track customer interactions, and automate marketing campaigns, all... Read more about EngageBay CRM
NA
$12.74 Per month
United States
CompanyHub is a versatile CRM software designed to cater to the diverse needs of small and medium-sized businesses across various industries. Its standout feature is the highly customizable interface, which allows users to tailor the system to their specific business processes. The software offers robust contact management tools, enabling businesses to track and organize customer interactions effe... Read more about CompanyHub
14 Days
$15 Per month
British Indian Ocean Territory
Track CRM is a dynamic customer relationship management software designed for the hospitality and vacation rental industries. It specializes in unifying communication channels, enabling businesses to manage interactions with guests through a single platform. The software integrates seamlessly with property management systems, enhancing reservation management and guest profiling. Track CRM's advanc... Read more about Track CRM
NA
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United States
BOTSHOT
Streamline Hotel Management with 'Hotel in a Box' an all-in-one solution featuring PMS, revenue management, channel manager, and more.
BOTSHOT, a cutting-edge hotel management solution, goes beyond the competition. Elevate your hotel business with our comprehensive suite, seamlessly integrating operations, distribution, and guest engagement. From Cloud-based PMS to Automated Revenue Management, BOTSHOT is the all-in-one solution you've been waiting for. Join the future of hospitality management. 14 Days Free Trial - Book a demo n... Read more about BOTSHOT
14 Days
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Australia
Guestware is a unique customer relationship management (CRM) software tailored specifically for the hospitality industry, focusing on enhancing guest experiences and operational efficiency. Its core strength lies in its guest service and experience management tools, enabling hotels to track and respond to guest needs promptly. The software facilitates personalized guest interactions through detail... Read more about Guestware
NA
$112 Per month