SoftwareWorld Editorial Review
Why SoftwareWorld Chooses OpenTable
"Restaurants that want to manage reservations efficiently often find OpenTable a practical choice. It helps front-of-house teams handle bookings, table assignments, and guest preferences without relying on paper logs or phone calls alone. The platform also connects restaurants to a wider network of diners actively looking to book, which can support visibility. However, smaller or independent restaurants with very low reservation volume may find the cost structure harder to justify compared to simpler booking options."
Decision Snapshot
OpenTable Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
Buyer Contribution
Your OpenTable experience can help other buyers
Used OpenTable? Share an honest review about usability, features, support, and overall experience. Your feedback can help other buyers evaluate the product with greater confidence.
Reviews are published after SoftwareWorld moderation.
Write a Review
Trust & Transparency
Why Buyers Can Trust This Page
Structured Product Information
Consistent buyer-focused fields make software profiles easier to evaluate.
Clear Sponsored Disclosure
Paid placements are labeled and separated from product facts and reviews.
Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
OpenTable Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose OpenTable
Problem it Solves
-
Simplifying Restaurant Reservations For Diners And Managing Bookings For Restaurants
Target Users
-
Foodies
-
Business Professionals
-
Travelers
-
Event Planners
-
Couples
Core Use Case
-
Book A Table
-
Discover New Restaurants
-
Manage Reservations
-
Read Reviews
-
Earn Dining Rewards
USP
-
Discover And Book The Perfect Dining Experience Effortlessly
Pros
-
Restaurant discovery and booking in one place
-
Real-time availability updates prevent double-booking headaches for restaurants
-
Diners earn loyalty points redeemable across thousands of partner restaurants
-
Guest profiles help restaurants personalize experiences based on visit history
-
The mobile app handles reservations smoothly without unnecessary friction
-
Restaurants get detailed analytics on covers, no-shows and peak hours
-
Automated reminders noticeably cut down on last-minute cancellations
-
Covers an impressive 55000+ restaurants across multiple countries
Cons
-
Diner-facing booking fees quietly discourage direct reservations for some restaurants
-
Guest data ownership remains limited compared to owned booking channels
-
Reporting tools feel surface-level for operators tracking detailed revenue trends
-
Monthly costs climb noticeably as cover volume and locations grow
Editorial Buyer Guidance
Who Is OpenTable Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Simplifying Restaurant Reservations For Diners And Managing Bookings For RestaurantsTarget Users
- Foodies
- Business Professionals
- Travelers
- Event Planners
- Couples
Core Use Cases
- Book A Table
- Discover New Restaurants
- Manage Reservations
- Read Reviews
- Earn Dining Rewards
Unique Selling Point
Discover And Book The Perfect Dining Experience Effortlessly
Strengths and Limitations
OpenTable Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Restaurant discovery and booking in one place
- Real-time availability updates prevent double-booking headaches for restaurants
- Diners earn loyalty points redeemable across thousands of partner restaurants
- Guest profiles help restaurants personalize experiences based on visit history
- The mobile app handles reservations smoothly without unnecessary friction
- Restaurants get detailed analytics on covers, no-shows and peak hours
- Automated reminders noticeably cut down on last-minute cancellations
- Covers an impressive 55000+ restaurants across multiple countries
!
Cons
- Diner-facing booking fees quietly discourage direct reservations for some restaurants
- Guest data ownership remains limited compared to owned booking channels
- Reporting tools feel surface-level for operators tracking detailed revenue trends
- Monthly costs climb noticeably as cover volume and locations grow
Sponsored Products
Explore Similar Software
Discover sponsored software products relevant to OpenTable and its buyer use cases. Review product fit, trial availability, and other profile signals before visiting a vendor website.
Sponsored placements are paid positions and do not influence OpenTable profile information, SoftwareWorld’s editorial assessment, or user reviews.
Category-Based Capabilities
OpenTable Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Reservation Software 32 selected features Open category ↗ ⌄
Customer Support
Activities Booking
Website Integration
Access Controls/Permissions
Inventory Management
Multi-Language
Booking Notes
Booking Management
Multi-Location
Alerts/Notifications
Appointment Management
CRM
Availability Management
Event Scheduling
Price/Margin Management
Payment Processing
Rate Management
Calendar Management
Discount Management
Customer History
Real Time Updates
Ratings/Reviews
Channel Management
Online Booking
Social Media Integration
Promotions Management
Reporting/Analytics
Billing & Invoicing
Room Booking
Group Reservations
SMS Messaging
Dynamic Pricing
Customer Data Platform Software 8 selected features Open category ↗ ⌄
Personalization
Campaign Management
Customer Segmentation
GDPR Compliance
Behavioral Analytics
Data Integration
Predictive Modeling
Customer Profiles
Customer Loyalty Software 18 selected features Open category ↗ ⌄
Referral Tracking
Member Portal
Social Promotion
Gift Card Management
Loyalty Program
Customer Activity Tracking
Customer Surveys
Loyalty Cards
Rewards Management
CRM
Engagement Tracking
Membership Management
Promotions Management
Survey/Poll Management
Campaign Management
Multi-Channel Marketing
Gamification
eCommerce Management
Food Delivery Software 11 selected features Open category ↗ ⌄
Routing
Loyalty Program
Inventory Management
Gift Card Management
Delivery Tracking
Live Tracking
Mobile Access
Order Management
Reporting/Analytics
Dispatch Management
Kitchen/Menu Management
Hospital Management Software 13 selected features Open category ↗ ⌄
Records Management
Claims Management
In-Patient Management
HIPAA Compliant
Document Management
Out-Patient Management
Bed Management
Physician Management
Inventory Management
Medical Billing
Appointment Scheduling
Accounting Integration
Patient Records Management
Online Ordering Software 14 selected features Open category ↗ ⌄
Order Management
Online Ordering
Online Payments
Payment Processing
Order Tracking
Restaurant POS
Website Personalization
Mobile Access
Online Reservations
Loyalty Program
Alerts/Notifications
Mobile Payments
Customer Accounts
POS Integration
Restaurant Management Software 15 selected features Open category ↗ ⌄
Table Management
Billing & Invoicing
Employee Management
Reporting/Analytics
Reservations Management
Kitchen/Menu Management
Built-in Accounting
Online Ordering
Inventory Management
Wait List Management
Point of Sale (POS)
Order Management
Sales Reports
Real-Time Notifications
Order Entry
Restaurant POS Software 13 selected features Open category ↗ ⌄
Online Ordering
Loyalty Program
Mobile Access
Tips Management
Delivery Management
Reporting/Analytics
Order Entry
Order Management
Inventory Management
Electronic Payments
Multi-Location
Separate Checks
Table Management
Waitlist Software 16 selected features Open category ↗ ⌄
Waitlist Status Tracking
Reservations Management
Email Reminders
For Restaurants
Reporting & Statistics
Prioritization
Waiting Time Tracking
Public Waitlist
Queue Management
Online Booking
Alerts/Notifications
Appointment Management
Self Check-In/Check-Out
Customer Database
SMS Messaging
Reminders
Connected Applications
OpenTable Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Outlook
Zendesk Suite
Yelp Guest Manager
Salesforce Sales Cloud
Mailchimp
Square Point of Sale
Zapier
Toast POS
Pricing Information
OpenTable Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
$149
Per Month
Core
$299
Per Month
Pro
$499
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a OpenTable Review ↗
OpenTable Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Kiersten S.
Admin
Easy and Rewarding to Use
I really enjoy using OpenTable. Both the website and app are super easy to navigate, and I love that you can earn points while making reservations.
Reviewed on September, 2024
Chelsey F.
Dog groomer and business owner
Super Convenient and Useful
This app has been really helpful for me. I use it a lot to order takeout and explore different restaurants. What I love most is how convenient it is—you can check menus, make reservations, and even read customer reviews all in one place.
Reviewed on August, 2024
Alternative Products
View All OpenTable Alternatives ↗
Top OpenTable Alternatives
Explore leading products commonly evaluated alongside OpenTable.
Frequently Asked Questions
OpenTable FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
OpenTable is a user-friendly software platform widely recognized for revolutionizing restaurant reservations. It allows diners to easily book tables online at thousands of restaurants worldwide, offering convenience and accessibility. For restaurants, OpenTable provides a robust reservation management system that helps optimize seating, manage customer flow, and reduce no-shows. The software includes features like guest management, which tracks diner preferences and history, enhancing personalized service. OpenTable also integrates marketing tools to help restaurants attract and retain customers. Its review system offers valuable feedback, fostering trust and transparency. OpenTable's mobile compatibility ensures users can make reservations on-the-go, making it a favorite for tech-savvy diners and forward-thinking restaurants alike.
- No, OpenTable does not offer a free version.
- Yes, OpenTable offers a free trial.
- No, Credit Card details are not required for the OpenTable trial.
-
OpenTable offers the following pricing plans & packages:
Basic
$149 Per Month
Core
$299 Per Month
Pro
$499 Per Month
-
OpenTable supports the following payment frequencies:
- Annual Subscription , Monthly Subscription
- No, OpenTable does not offer an API.
-
OpenTable can be integrated with the following applications:
- Salesforce Sales Cloud , Square Point of Sale , Mailchimp , Toast POS , Microsoft Outlook , Zendesk Suite , Yelp Guest Manager , Zapier , Twitter/X
-
OpenTable offers support with the following options:
- Email , Phone , Chat , Knowledge Base
-
OpenTable offers training with the following options:
- In-person , Live Online , Webinar , Documentation
-
OpenTable supports the following languages:
- English , French , German , Spanish
-
Following are the typical users of the OpenTable:
- Midsize-Business
-
OpenTable supports the following deployment:
- Cloud Hosted
-
OpenTable supports the following devices and operating systems:
- Web-Based , iPhone , Android
Are you an authorized OpenTable representative?
Claim this profile with an official business email to request management access. Public product information and approved reviews remain available before the profile is claimed.
Product Comparisons
OpenTable Comparisons
Open published two-product comparison pages for a side-by-side evaluation.
Get Expert Help